#capita — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #capita, aggregated by home.social.
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UK Civil Service Pension Scheme which manages 1.7M pensions is in an unholy mess.
Tens of thousands of people haven't seen their pension for 6 months or longer with real hardship.
And surprise! It was Crapita who took on the contract.
https://www.liverpoolecho.co.uk/news/liverpool-news/kirkby-woman-hasnt-been-paid-34457781
More info here:
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Retired UK civil servants failed by pension outsourcing, government says https://www.theguardian.com/business/2026/jul/20/retired-uk-civil-servants-failed-pension-outsourcing-government-capita #PensionsIndustry #CivilService #Business #Capita #Pensions #UkNews #Money #Politics
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Retired UK civil servants failed by pension outsourcing, government says
By Anna TimsChaos of Capita-run scheme has left some people waiting up to a year for payments and in financial hardship
#Pensionsindustry #Civilservice #Business #Capita #Pensions #UKnews #Money #Politics #TheGuardian #AnnaTims
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Good news! The Civil Service Pension Scheme website can now show you an Annual Benefit Statement 😃 Bad news! Not necessarily *your* ABS 🙃 www.civilservicepensionscheme.org.uk/memberhub/kb... #Capita
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We really do exist in The Matrix #duet #snap #food #corporations #capita... https://youtube.com/shorts/rtsplgZqj5U?si=2DiXYVehUmbmC_T8
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#Capita plc has secured a four-year contract, with an option to extend for two more years, to provide contact centre services for #Transport for #London (TfL). The agreement covers handling 50% of voice calls from Oyster card users and managing all written correspondence, including emails and website forms. Staff training is underway, with phase one launching in mid-October. This contract builds on Capita’s existing work with #TfL, including managing London’s Road User Charging schemes and network services across TfL sites. Gavin Dunkley, Capita’s Transport Sector MD, highlighted the partnership’s role in supporting London’s transport, air quality, and accessibility goals, emphasising a smooth transition and quality service delivery.
https://www.capita.com/news/capita-awarded-new-contract-deliver-contact-centre-services-transport-london -
Capita Ransomware Fine: ICO Hits UK Outsourcing Giant with Record £14 Million Penaltyc https://thecyberexpress.com/capita-ransomware-fine/ #Capitacybersecurityfailures #Capita’sdatabreachin2023 #cybersecurityfailures #Capitaransomwarefine #TheCyberExpressNews #ICOfineonCapita #TheCyberExpress #ransomwarefine #FirewallDaily #CyberNews
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One misstep led to a cybersecurity nightmare: a 58-hour delay turned a single click into a breach affecting 6.6 million people and a £14m fine. How did Capita’s lapse spiral into chaos, and what does it mean for our digital safety?
#databreach
#capita
#cybersecurity
#incidentresponse
#ransomware
#infosec
#regulatorycompliance -
The full Capita report is available here:
https://ico.org.uk/media2/pv5nhks4/capita-plc-and-cpsl-monetary-penalty-notice.pdf
A significant portion of the report is Capita arguing with the ICO that it doesn’t have the remit, and the ICO saying “Sure Jan” and then Capita agreeing the fine.
Tl;dr love your SOC. And fix Active Directory. The threat actor actually deployed BloodHound before Capita. And don’t try to cover up your breaches.
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The ICO finds the Capita was negligent when it comes to cybersecurity, particularly highlighting the SOC and Active Directory security. #Capita
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The ICO note Capita sell a Managed SOC service to the UK government.. but failed to run its own SOC properly. #Capita
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Capita claim none of the exfiltrated data was available on the dark web - which is actually false if you read this thread, The Times got data from the portal and called the victims (teachers Capita vetted).
Nevertheless, the ICO doesn’t agree anyway - there is still a risk of harm even if you pay the ransom and try to cover up the data theft, basically.
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The ICOs view is orgs should be treating CobaltStrike as a P1 and immediately isolate systems pending investigation. #Capita
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Capita had written down that it responds to all P2 alerts in its SOC with 45 minutes. It actually took them several days to reach the initial alert. They were never reaching their internal SLA.
They argued with the ICO that it is not able to regulate its internal SLAs and its regulatory overreach.. the ICO took a different view.
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Capita says their systems had Nessus vulnerability scans. The ICO notes this is not a silver bullet, and that recurring penetration tests should take place. It found the business unit with exfiltrated data never had a pen test. #Capita
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Here’s the data stolen. This included my data, as I had used their employee vetting scheme at the time (for a different company). #Capita
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Capita had the PII of 6 million people exfiltrated.. but aren’t exactly sure how many still.
Additionally, they already had a major security incident running and external IR in before the encryption - while this incident was running, the attacker stole a terabyte of data over several days. The cause? No containment. They didn’t contain when they knew the attacker was on the network.
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This thread is almost 1000 days old and getting a resurrection. #Capita have been fined £14m by the ICO over their ransomware incident.
Lots of big details in the fine, including over 1tb of data stolen (as detailed in this Mastodon thread at the time), confirmation of Qakbot and my blog etc.
Their SOC was wildly understaffed. It took attacker 4 hours to get domain admin due to poor security practices. Lots of learnings for large orgs.
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Yesterday we were discussing the need to get Cyber Essentials certification because Capita demands it.
Capita.
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Ex academics or those who know about the recent Capita breach - can you help or advise? Im sharing this anonymously, but it concerns someone I know.
#privacy #data #breach #capita #academicmastodon #academicchatter
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@wood5y
My works pension is with them. Now all my details are with the Chinese. 'Sorry' did not seem to be enough!
#Capita
#ChinaIsAnOrganisedCrimeGang -
#Capita’s new CEO has refused to say if they paid Black Basta ransomware group last year (they did). https://www.thetimes.co.uk/article/capita-in-the-red-as-more-cuts-announced-mrs9gkx97
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#Capita cut the pension business out of their operational KPIs, citing the impact of the ransomware incident.
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It’s been almost a year since the #Capita ransomware incident began. Here’s how the new CEO describes it in their yearly update.
There’s now some careful rewording around data exfiltration and “recovery activities” of said data.
The exact amount they book for incident response and recovery is £25.3m, and they do not mention if insurance will cover. Overall the business has booked a £106.6m loss for the year.
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‘It’s sad’: is the UK real living wage under threat as Capita and BrewDog pull out? | Business | The Guardian
https://www.theguardian.com/business/2024/feb/06/uk-real-living-wage-capita-brewdog-pay
