#realhumanplease — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #realhumanplease, aggregated by home.social.
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Customer service and AI.
Our energy supplier Octopus (UK) is normally decent. Then I needed to do something - change a tariff - that wasn't on a web menu. My first email was "answered" by a chatbot, badly. After a second failure I looked up the escape path to human backup.
The human made contact, went silent for a day; and then delivered what I'd asked + something I didn't want.
I'm not going to complain about that human. They're being mistreated.
#RealHumanPlease #chatbot #Octopus #PoorService -
Customer service and AI.
Our energy supplier Octopus (UK) is normally decent. Then I needed to do something - change a tariff - that wasn't on a web menu. My first email was "answered" by a chatbot, badly. After a second failure I looked up the escape path to human backup.
The human made contact, went silent for a day; and then delivered what I'd asked + something I didn't want.
I'm not going to complain about that human. They're being mistreated.
#RealHumanPlease #chatbot #Octopus #PoorService