#eu-261 — Public Fediverse posts

Why Europe flunked the reform of EU261 air passenger rights rules

After 13 years of delay and debate, the reform of EU261 – the European air passenger rights rules…
#Europe #EU #DraghiReport #EU261 #EU261reform #Europeanairpassengerrights #flightcanellationcompensation #flightdelaycompensation #IATA #passengerdelays
https://www.europesays.com/europe/87350/

https://www.europesays.com/uk/1071879/ Why Europe flunked the reform of EU261 air passenger rights rules #DraghiReport #EU #EU261 #EU261Reform #Europe #European #EuropeanAirPassengerRights #FlightCanellationCompensation #FlightDelayCompensation #IATA #PassengerDelays

https://www.europesays.com/uk/1052153/ EU Air Passenger Reform—What To Know And Who Really Benefits? #AirPassengerRights #AirPassengerRightsEuComplaintForm #AirTravel #AirTravelRights #DraghiReport #EU #EuAirTravel #EULaws #EU261 #Europe #EuropeAirTravel #European

EU Air Passenger Reform—What To Know And Who Really Benefits? https://www.byteseu.com/2142977/ #AirPassengerRights #AirPassengerRightsEuComplaintForm #AirTravel #AirTravelRights #DraghiReport #eu #EuAirTravel #EuLaws #EU261 #Europe #EuropeAirTravel

EU Air Passenger Reform—What To Know And Who Really Benefits?

The new EU air passenger rights reform has been 13 years in the making. dpa/AFP via Getty Images…
#Europe #EU #airpassengerrights #airpassengerrightseucomplaintform #Airtravel #airtravelrights #DraghiReport #euairtravel #eulaws #EU261 #europeairtravel #EuropeanUnion
https://www.europesays.com/europe/80451/

EU hand luggage fee ban: Would passengers really benefit?

Sign up for our newsletter and get our latest content in your inbox. Subscribe As the European Union…
#Europe #EU #airlineancillaryfees #ancillaryrevenue #baggagefees #EasyJet #EU261 #EuropeanUnion #passengerrights #ryanair
https://www.europesays.com/europe/74798/

Europe’s New ‘Free’ Hand Baggage Rules Don’t Actually Change Anything: Here’s What is Really Happening

Over the last few days, you’ve likely read that Europe is making a significant change to its passenger…
#Europe #EU #airlinenews #crewinsider #eu261 #handbaggage
https://www.europesays.com/europe/74191/

Industry fury as EU mandates free cabin bags and generous delay compensation https://www.byteseu.com/2113245/ #AirlinesForEurope #Baggage #ERA(EuropeanRegionsAirlineAssociation) #EU261 #Europe #iata #PassengerCompensation

Industry fury as EU mandates free cabin bags and generous delay compensation

In a move that has sparked anger across the European aviation community, European Union negotiators have reached a…
#Europe #EU #AirlinesforEurope #Baggage #ERA(EuropeanRegionsAirlineAssociation) #eu261 #EuropeanUnion #IATA #passengercompensation
https://www.europesays.com/europe/71050/

IATA says new EU passenger rights rules ‘miss the mark’

Sign up for our newsletter and get our latest content in your inbox. Subscribe The International Air Transport…
#Europe #EU #EU261 #EuropeanUnion #IATA #InternationalAirTransportAssociation #passengerrights
https://www.europesays.com/europe/70776/

Regulation and overheads drive European regional consolidation

The European regional aviation sector is facing a potential wave of market consolidation, primarily driven by a tightening…
#Europe #EU #consolidation #ERA(EuropeanRegionsAirlineAssociation) #EU261 #European #fuelprices #IBA #RegionalAirlines/RegionalAviation
https://www.europesays.com/europe/69733/

Kompromiss gefunden: Kaum Änderungen bei den EU-Fluggastrechten

Ein Kompromiss bei der Neugestaltung der EU-Fluggastrechte wurde gefunden. Viel ändert sich nicht. Passagiere können weiterhin ab drei…
#EuropeSays #EU #Europa #Airlines #Ausgleichszahlung #Entschädigung #EU-Fluggastrechte #EU261 #EuropäischeUnion #Flugannullierung #Fluggastrechte2026 #Flugverspätung
https://www.europesays.com/europa/47133/

Europe Just Told Airlines They Owe You Compensation Anyway

Carriers spent two weeks leaning on ‘extraordinary circumstances’ to dodge EC261. On May 8, the Commission published guidance…
#Europe #EU #Compensation #eu261 #European #EuropeanCommission #Fuel #Iran #Protection #War
https://www.europesays.com/europe/45326/

European Passengers Secure Some Fuel Shortage Protections

“Managing price volatility is a normal part of an airline’s business.” With that statement, European regulators made clear…
#Europe #EU #EU261 #European #EuropeanUnion #regulations
https://www.europesays.com/europe/36003/

Reminder to my fellow travelers: Don’t forget your EU 261 rights

MWC Barcelona 2025 is finally in the books for me–not because I had one last piece published from my visit to the wireless industry’s global gathering in early March, but because I received the last payment I can reasonably expect from that trip to Spain.

This one didn’t come from a client but from an airline: Lufthansa paid me $262.71 to compensate for the last in a series of flight delays that caused a trip from London to Barcelona by air to take longer than trains would have required on that day.

(To recap that travel saga as briefly as possible: Swiss canceled a flight from London City Airport to Zurich and then canceled a replacement flight from Heathrow to Zurich, then my rebooked flight on Lufthansa from LHR to Frankfurt left so late that I missed my connection in FRA, which led LH to rebook me to connect again in Munich. I finally landed at Barcelona a little before 11 p.m., about eight hours later than originally planned. Anybody still wondering why I don’t check bags?)

As it does for many other situations, the European Union has a regulation for that scenario: EC no. 261/2004, “EC 261” or “EU 261” for short. The text of this rule runs almost 4,500 words, a typical level of EU verbosity, but it boils down to “airlines have to pay you money if they delay your arrival for enough hours for reasons that they could have controlled.”

I’m not a stranger to EU 261, having written a how-to about services that offer help with this regulation for The Points Guy travel site back in 2017. I knew that travel within the EU by an EU carrier would be covered (while U.S. airlines don’t have to pay EU 261 compensation for delays to Europe, only on flights from Europe). But cognitive-load limits are a thing, and so I kept on putting off the task of putting in for an EU 261 claim.

Getting dinged for a few nuisance fees a few weeks ago finally motivated me to fill out Lufthansa’s compensation form, selecting “Missed connecting flight” from its menu of mishaps. I filed with them, not Swiss, because the hours-late departure from LHR seemed the least explicable delay and had wiped out more of my MWC schedule on that Saturday than the other cancels and delays.

The German airline’s response was immensely more prompt than its operations had been for me months earlier. Less than 16 hours later, what I had to see as a first class level of responsiveness, I received a reply that got to the pleasant point: “There is good news: You will receive money back from us.” 

That e-mail requested bank-account details for a U.S. dollar transfer; I provided them via Lufthansa’s feedback form, citing my case number as advised, Four and a half days later, I received a confirmation that the transfer was in progress, and two days after that the money was in my bank account.

I have read about many less pleasant EU 261 experiences–that Points Guy post focused on that possibility–but in this case, for whatever reason, the regulation and the airline each worked as they should have. It’s not every day, week or month that I can write something like that.

#AirPassengersRightsRegulation #Barcelona #BCN #canceledFlight #compensation #EC261 #EU261 #flightDelay #FRA #irrops #LH #LHR #London #Lufthansa #MUC #MWC #MWCBarcelona #Swiss #tripDelay #ZRH

Reminder to my fellow travelers: Don’t forget your EU 261 rights

MWC Barcelona 2025 is finally in the books for me–not because I had one last piece published from my visit to the wireless industry’s global gathering in early March, but because I received the last payment I can reasonably expect from that trip to Spain.

This one didn’t come from a client but from an airline: Lufthansa paid me $262.71 to compensate for the last in a series of flight delays that caused a trip from London to Barcelona by air to take longer than trains would have required on that day.

(To recap that travel saga as briefly as possible: Swiss canceled a flight from London City Airport to Zurich and then canceled a replacement flight from Heathrow to Zurich, then my rebooked flight on Lufthansa from LHR to Frankfurt left so late that I missed my connection in FRA, which led LH to rebook me to connect again in Munich. I finally landed at Barcelona a little before 11 p.m., about eight hours later than originally planned. Anybody still wondering why I don’t check bags?)

As it does for many other situations, the European Union has a regulation for that scenario: EC no. 261/2004, “EC 261” or “EU 261” for short. The text of this rule runs almost 4,500 words, a typical level of EU verbosity, but it boils down to “airlines have to pay you money if they delay your arrival for enough hours for reasons that they could have controlled.”

I’m not a stranger to EU 261, having written a how-to about services that offer help with this regulation for The Points Guy travel site back in 2017. I knew that travel within the EU by an EU carrier would be covered (while U.S. airlines don’t have to pay EU 261 compensation for delays to Europe, only on flights from Europe). But cognitive-load limits are a thing, and so I kept on putting off the task of putting in for an EU 261 claim.

Getting dinged for a few nuisance fees a few weeks ago finally motivated me to fill out Lufthansa’s compensation form, selecting “Missed connecting flight” from its menu of mishaps. I filed with them, not Swiss, because the hours-late departure from LHR seemed the least explicable delay and had wiped out more of my MWC schedule on that Saturday than the other cancels and delays.

The German airline’s response was immensely more prompt than its operations had been for me months earlier. Less than 16 hours later, what I had to see as a first class level of responsiveness, I received a reply that got to the pleasant point: “There is good news: You will receive money back from us.” 

That e-mail requested bank-account details for a U.S. dollar transfer; I provided them via Lufthansa’s feedback form, citing my case number as advised, Four and a half days later, I received a confirmation that the transfer was in progress, and two days after that the money was in my bank account.

I have read about many less pleasant EU 261 experiences–that Points Guy post focused on that possibility–but in this case, for whatever reason, the regulation and the airline each worked as they should have. It’s not every day, week or month that I can write something like that.

#AirPassengersRightsRegulation #Barcelona #BCN #canceledFlight #compensation #EC261 #EU261 #flightDelay #FRA #irrops #LH #LHR #London #Lufthansa #MUC #MWC #MWCBarcelona #Swiss #tripDelay #ZRH

Reminder to my fellow travelers: Don’t forget your EU 261 rights

MWC Barcelona 2025 is finally in the books for me–not because I had one last piece published from my visit to the wireless industry’s global gathering in early March, but because I received the last payment I can reasonably expect from that trip to Spain.

This one didn’t come from a client but from an airline: Lufthansa paid me $262.71 to compensate for the last in a series of flight delays that caused a trip from London to Barcelona by air to take longer than trains would have required on that day.

(To recap that travel saga as briefly as possible: Swiss canceled a flight from London City Airport to Zurich and then canceled a replacement flight from Heathrow to Zurich, then my rebooked flight on Lufthansa from LHR to Frankfurt left so late that I missed my connection in FRA, which led LH to rebook me to connect again in Munich. I finally landed at Barcelona a little before 11 p.m., about eight hours later than originally planned. Anybody still wondering why I don’t check bags?)

As it does for many other situations, the European Union has a regulation for that scenario: EC no. 261/2004, “EC 261” or “EU 261” for short. The text of this rule runs almost 4,500 words, a typical level of EU verbosity, but it boils down to “airlines have to pay you money if they delay your arrival for enough hours for reasons that they could have controlled.”

I’m not a stranger to EU 261, having written a how-to about services that offer help with this regulation for The Points Guy travel site back in 2017. I knew that travel within the EU by an EU carrier would be covered (while U.S. airlines don’t have to pay EU 261 compensation for delays to Europe, only on flights from Europe). But cognitive-load limits are a thing, and so I kept on putting off the task of putting in for an EU 261 claim.

Getting dinged for a few nuisance fees a few weeks ago finally motivated me to fill out Lufthansa’s compensation form, selecting “Missed connecting flight” from its menu of mishaps. I filed with them, not Swiss, because the hours-late departure from LHR seemed the least explicable delay and had wiped out more of my MWC schedule on that Saturday than the other cancels and delays.

The German airline’s response was immensely more prompt than its operations had been for me months earlier. Less than 16 hours later, what I had to see as a first class level of responsiveness, I received a reply that got to the pleasant point: “There is good news: You will receive money back from us.” 

That e-mail requested bank-account details for a U.S. dollar transfer; I provided them via Lufthansa’s feedback form, citing my case number as advised, Four and a half days later, I received a confirmation that the transfer was in progress, and two days after that the money was in my bank account.

I have read about many less pleasant EU 261 experiences–that Points Guy post focused on that possibility–but in this case, for whatever reason, the regulation and the airline each worked as they should have. It’s not every day, week or month that I can write something like that.

#AirPassengersRightsRegulation #Barcelona #BCN #canceledFlight #compensation #EC261 #EU261 #flightDelay #FRA #irrops #LH #LHR #London #Lufthansa #MUC #MWC #MWCBarcelona #Swiss #tripDelay #ZRH

A second data point about #EU261 flight-delay compensation: Lufthansa sent me $262.71 this morning, eight days after I submitted my claim and seven days after the airline accepted it. Danke, Lufthansa!

RE: https://bsky.app/profile/did:plc:drsuvxemjgu367n6xn4brx4h/post/3lweq2kiigc2q

Data point about #EU261 flight-delay compensation: Submitting a request via Lufthansa's site for a flight I took back in March (a day when flying from London to Barcelona took longer than trains would have) yielded an affirmative reply 20 hours later.

#ConsumerRights irks IATA
"Xie Xingquan, regional VP for Nth Asia & ad-interim for AsiaPac at #IATA, said there r several regulatory risks in #Thailand. The government is drafting a revised #consumer #protection #law to address areas such as #flight #delays, cancellations, denied boarding, overlooking & #negligence of #disabled #passengers. These will be applied to both Thai & foreign carriers, caus'g onerous reqmts for #airlines similar to Europe's #EU261 rules, he said"
https://www.bangkokpost.com/business/general/2808075/trade-group-cools-jets-on-aviation-hub

#ConsumerRights irks IATA
"Xie Xingquan, regional VP for Nth Asia & ad-interim for AsiaPac at #IATA, said there r several regulatory risks in #Thailand. The government is drafting a revised #consumer #protection #law to address areas such as #flight #delays, cancellations, denied boarding, overlooking & #negligence of #disabled #passengers. These will be applied to both Thai & foreign carriers, caus'g onerous reqmts for #airlines similar to Europe's #EU261 rules, he said"
https://www.bangkokpost.com/business/general/2808075/trade-group-cools-jets-on-aviation-hub

#ConsumerRights irks IATA
"Xie Xingquan, regional VP for Nth Asia & ad-interim for AsiaPac at #IATA, said there r several regulatory risks in #Thailand. The government is drafting a revised #consumer #protection #law to address areas such as #flight #delays, cancellations, denied boarding, overlooking & #negligence of #disabled #passengers. These will be applied to both Thai & foreign carriers, caus'g onerous reqmts for #airlines similar to Europe's #EU261 rules, he said"
https://www.bangkokpost.com/business/general/2808075/trade-group-cools-jets-on-aviation-hub

Booking #1: EU —> EU flight delayed by >2 hours.

Missed 2nd, non connecting, flight.

Booking #2: EU —> non EU + non EU —> non EU 3rd flight delayed by >3 hours.

Should #EU261 apply as Article 6 (a) for 1st flight and Article 6 (c) for 3rd flight considering also Interpretative Guidelines on Regulation C/2016/3502 ?

@Corkseashell

Thanks for sharing, I hope more people learn of this.

FYI, if #EU261 or #flightdelay isn't written as a hashtag it probably won't come up in a search in my experience.

@Corkseashell

Thanks for sharing, I hope more people learn of this.

FYI, if #EU261 or #flightdelay isn't written as a hashtag it probably won't come up in a search in my experience.