home.social

#callcenters — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #callcenters, aggregated by home.social.

  1. The Register: Call center staffers explain to researchers how their AI assistants aren’t very helpful . “Recent research details how customer service reps at a Chinese utility’s call center often struggled when trying to use an AI assistant, and were forced to make manual fixes.”

    https://rbfirehose.com/2025/07/09/the-register-call-center-staffers-explain-to-researchers-how-their-ai-assistants-arent-very-helpful/

  2. Mashable: World’s largest call center using AI to ‘neutralize’ Indian employees’ accents. “Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy device. In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an […]

    https://rbfirehose.com/2025/03/04/mashable-worlds-largest-call-center-using-ai-to-neutralize-indian-employees-accents/

  3. Sanas aims to convert one accent to another in real time for smoother customer service calls - In the customer service industry, your accent dictates many aspects of your job. I... - feedproxy.google.com/~r/Techcr #artificialintelligence #speechrecognition #customerservice #machinelearning #fundings&exits #recentfunding #callcenters #startups #funding #sanas