#helpdesks — Public Fediverse posts on home.social

Jon 🇳🇿 @[email protected] · 2026-01-20 · 04:07 UTC

I used to run #helpdesks and support centres for regional and international organisations. Maintaining staffing levels was always a juggling act and fighting for right-sized FTE headcount was a constant battle. So I absolutely get the concept and realities of the cost-to-serve.

This afternoon, after a 50-minute wait whilst listening to some dire hold music, I got through to #Microsoft Support NZ. I spoke with a friendly person offshore regarding an issue I am having with their appalling 2FA authenticator which is seriously impacting my ability to communicate with my customers in a timely fashion (search "microsoft authenticator loop issue" if you're interested).

Towards the end of the call, having told me a technician will need to 'recover' my account, the support person re-emptively apologised and (lowering their voice to sotto voce) regretfully told me that they are no longer providing estimated times for hearing back from a technician. and to brace myself for a long wait. I pressed gently and asked for a rough guess and they replied 'We used to say 24-72 hours...(pause)...but we don't anymore.'

Microsoft's annual gross profit for 2025 was approximately $193.893 billion, a 13.38% increase from 2024. I wonder how much of that trickles down to the charming Filipino taxpayer I spoke to today.

#helpdesks #microsoft

RTL Nieuws @[email protected] · 2025-08-05 · 17:13 UTC

𝗦𝘁𝗲𝗿𝗸𝗲 𝘁𝗼𝗲𝗻𝗮𝗺𝗲 𝗺𝗲𝗹𝗱𝗶𝗻𝗴𝗲𝗻 𝘃𝗮𝗻 𝗳𝗿𝗮𝘂𝗱𝗲, 𝘃𝗼𝗼𝗿𝗮𝗹 𝗻𝗲𝗽-𝗵𝗲𝗹𝗽𝗱𝗲𝘀𝗸𝘀 𝗲𝗲𝗻 𝗽𝗿𝗼𝗯𝗹𝗲𝗲𝗺

De Fraudehelpdesk heeft in de eerste helft van dit jaar veel meer fraudemeldingen binnengekregen dan in dezelfde periode vorig jaar. Toen ging het om 29.826 klachten, dit jaar zijn het in die periode 44.500 meldingen.

https://www.rtl.nl/nieuws/binnenland/artikel/5521905/fraudehelpdesk-ziet-sterk-toename-meldingen-van-oplichting

#fraude #meldingen #helpdesks

FAIRagro @[email protected] · 2025-04-11 · 06:29 UTC

We are proud to be Co-founders of the all new "Geo-Chem-Life Science Helpdesk Cluster", a network of #helpdesks of 10 consortia within the #NFDi - to provide exchange of sector-specific knowledge: https://t1p.de/r6yo3 #NFDI #fairdata #Forschungsdaten