#conversationsonai — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #conversationsonai, aggregated by home.social.
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AI doesn't automatically improve the customer experience just because it's been added to a product. In our first Conversations On AI interview, Zendesk's Andrew Lawson explains why businesses need to start with the customer problem, fix their data foundations and measure whether AI is actually delivering better outcomes.
Read the full interview: https://www.techfinitive.com/interviews/andrew-lawson-evp-of-sales-for-emea-at-zendesk/
#AI #ConversationsOnAI #CustomerExperience #Enterprise #SaaS