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#bobjordan — Public Fediverse posts

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  1. On Tuesday, Southwest #Airlines informed some passengers affected by its holiday travel meltdown that they would receive 25,000 frequent flyer bonus points as a "gesture of goodwill."

    In an email from the airline to passengers that was obtained by CNN, #Southwest CEO #BobJordan wrote that "no amount of apologies can undo your experience."

    He said the 25k gift points are worth about $300, and the airline told CNN the offer is in addition to reimbursements and refunds.

    cnn.com/travel/article/southwe

  2. On Tuesday, Southwest #Airlines informed some passengers affected by its holiday travel meltdown that they would receive 25,000 frequent flyer bonus points as a "gesture of goodwill."

    In an email from the airline to passengers that was obtained by CNN, #Southwest CEO #BobJordan wrote that "no amount of apologies can undo your experience."

    He said the 25k gift points are worth about $300, and the airline told CNN the offer is in addition to reimbursements and refunds.

    cnn.com/travel/article/southwe

  3. Southwest Airlines began doling out 25,000 frequent-flier points to travelers affected by its holiday meltdown.

    The #bonus #miles, which the airline notes are in addition to ticket refunds and reimbursement for expenses, were accompanied by a letter from #Southwest Chief Executive #BobJordan

  4. Southwest Airlines began doling out 25,000 frequent-flier points to travelers affected by its holiday meltdown.

    The #bonus #miles, which the airline notes are in addition to ticket refunds and reimbursement for expenses, were accompanied by a letter from #Southwest Chief Executive #BobJordan

  5. In a video statement on Tuesday night, #Southwest’s #chief executive, #BobJordan, apologized to customers.
    He said the #airline had been unable to get flight #crews to where they needed to be, compounding the effects of the bad weather, and that the “giant #puzzle” could take days to solve.

    nytimes.com/2022/12/27/busines

  6. In a video statement on Tuesday night, #Southwest’s #chief executive, #BobJordan, apologized to customers.
    He said the #airline had been unable to get flight #crews to where they needed to be, compounding the effects of the bad weather, and that the “giant #puzzle” could take days to solve.

    nytimes.com/2022/12/27/busines