#techsupportlife — Public Fediverse posts

Tech Staff: Because Turning It Off and On Is an Art.
Keeping tech together, one reboot at a time.
For the real MVPs: https://techgeeksapparel.com/tech-staff-t-shirt/
#TechSupportLife #ITSquad #TechHero

"Did you try turning it off and on again?"
"Have you cleared your cache?"
"Let me cast a reboot spell..."

Tech support isn’t just a job—it’s wizardry.

🔗 https://techgeeksapparel.com/helpdesk-wizard-t-shirt/
#HelpdeskMagic #TechSupportLife #SysAdminHumor #ITWizards

This is a first... A user came in with what was apparently a dedicated #OnlyFans laptop.

The motherboard had died in such a way that whenever you plugged in external power or pressed the power button, all it did was run the fan at max RPM, nothing else.

#TechSupportLife

My boss just asked me to do something technically complex and important tomorrow morning, because I'm three hours ahead of the site in question.

I said "I have no idea how to do that? Is there a documented process for this?"

Him: "There's a process in Confluence that the team uses, look that up, and follow it."

[Look up the process in Confluence]

Last Updated: 1st May, 2023
Owned by: [Grissallia]

Well. 😳 😂

At least past me wrote an incredibly detailed process for current me to follow.

#TechSupportLife x #ADHDLife

In the support inbox today.

"My wifi isn't working."
- Sent from Hotmail

Reply:
"I'm sorry, my dude, my psychic powers aren't working either."

I didn't, but I wanted to.

Like... you need to give me enough information to work out who you are, where you are, and preferably a phone number so I can try and assist you.

I love the on-call week, when I get to deal with end-users.

#TechSupportLife

Ahhh, #TechSupportLife

4:00am(!) support email: "Just wanted to let you know that the same issue that was occurring last week is happening again. This is now urgent."

[search support ticket history for previous tickets from user]
"No Results"

[search support ticket history for previous tickets from site]
"No Results"

7:30am: [Attempt to call, phone ringing out.]
Email: "Good morning. I appreciate that the issue is urgent, it's just that I am unable to locate any previous emails or support tickets from you, and it's unclear from this email what the actual issue is..."

11:00am: [crickets]

Thank you for not providing a contact number, and replying to my email by ignoring all of the questions I asked in the process of trying to identify your issue, and responding with a completely different and unrelated question.

[Moves ticket to 29th February for follow-up]

#TechSupportLife

User: "EVERYTHING HAS STOPPED WORKING! YOU NEED TO FIX IT!"

Me: "Remember when you were offered a support contract, so that if everything stopped working, you'd get immediate support, and you said 'We don't need that'?"

User: "Yes"

Me: "This is why you needed it."

User: "So you're not going to fix this now?"

Me: "No."

User: "So what are we paying you for?!?"

Me: "You aren't. That's literally the whole point."

User: "I'm going to call your manager."

Me: "OK. Here's his number."

Good luck with that, he's the one who told me that y'all refused to pay for a support contract, so each job has to be quoted and agreed to first.

#TechSupportLife

To: Support

"Please fix my wifi issues"

From: user[@]gmail.com

Seriously, my dude? I'm not a frakking mind reader. Who are you? Where are you? What's the actual issue?

#TechSupportLife

Fun fact, dude. This girl is not your personal on-call tech-support person. You had the number for the helpdesk but you decided to text me instead.

Even more fun: I was on leave for five days, so if you'd followed procedure instead of trying to subvert it, your issue would have been resolved on Monday.

#TechSupportLife

When I hear talk about mental health at work and how it will be a priority #burnout #TechSupportLife

So email went down, high priority equipment needs to be replaced, no time to build and install machines for new staff coming in. ... Great, what else can go wrong in the next hour or so. #TechSupportLife

I haven't seen this movie yet, but probably my mood for the next week or so. Also, I'm too old for this sh*t #movies #OfficeLife #TechSupportLife

Me, when I see people walking towards my desk #OfficeLife #TechSupportLife

Twee positive thinking: "Smile! Things could be worse."

Me: "So I smiled, and tried to log into our monitoring system, and behold, things are worse." #TechSupportLife

Oh yeah, nothing like starting the day with a nice, refreshing, P1 outage. #TechSupportLife

The servers might have been burning down, but apparently the priority was putting the soccer match somewhere #TechSupportLife