#peakendrule — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #peakendrule, aggregated by home.social.
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Is the end of an event important? Not if we focus on it at the expense of making the entire event not only memorable but useful.
https://www.conferencesthatwork.com/index.php/event-design/2021/07/end-event-important
#meetings #EventDesign #closings #MemorableEvents #PeakEndRule #eventprofs
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Is the end of an event important? Not if we focus on it at the expense of making the entire event not only memorable but useful.
https://www.conferencesthatwork.com/index.php/event-design/2021/07/end-event-important
#meetings #EventDesign #closings #MemorableEvents #PeakEndRule #eventprofs
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Customers don't recall an experience by the sum of every moment, there are only 2 key experiences that they base their overall experience on.
#CustomerExperience #NPS #JourneyMap #CX #PeakEndRule #XFiles #CustomerPsychology