#modern_retail — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #modern_retail, aggregated by home.social.
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カスタマーサービス の電話窓口増加。8割がAIより人との対話を好むデータも
https://digiday.jp/modern-retail/brands-briefing-customer-service-phone-lines-are-getting-a-second-look-thanks-to-ai-fatigue/