#libanswers — Public Fediverse posts

#Springshare Announces #LibAnswers #Chatbot – The Springy Share

https://blog.springshare.com/2023/02/15/springshare-announces-libanswers-chatbot/

#Library technology vendor #Springshare announced the new #LibAnswers #Chatbot functionality, launching next week with general availability to all worldwide customers by the end of February. LibAnswers Chatbot can serve as the first point of contact for chat patrons, guiding them through search options, assisting with finding common FAQs and general library information, and passing them off to live chat operators. See the dates for product demonstrations and sneak peeks: https://calendar.springshare.com/calendar/product-demos?cid=11547&t=d&d=0000-00-00&cal=11547&inc=0.