#brfservices — Public Fediverse posts on home.social

So, folks should be aware of potential circuit-board failures with some #HeatPumps (#Daikin )... Also, don't use #BRFServices, who tried to scam the couple with bogus charges (and refused to fix the faulty heat pump)!

A look at one couple’s experience installing a heat pump in their mobile home in Waterville.

By Emmett Gartner
Published on: December 21, 2025

Excerpt: "The breakdown between the Callahans and Howe prompted rare intervention on Efficiency Maine’s part. The agency arranged for a second contractor to examine the Callahans’ heat pump. The new contractor ultimately determined it had suffered a fatal circuit board malfunction from a factory defect, Stoddard said. The problem had not been the result of the first contractor’s workmanship, the second contractor told #EfficiencyMaine.

"The Callahans’ next-door neighbor also had the same model of heat pump installed by BRF Services and experienced the same glitch, Efficiency Maine confirmed.

"In response, Efficiency Maine removed the Callahans’ heat pump model from its list of rebate-eligible heat pumps, though the agency only heard of the two instances in Waterville where it malfunctioned.

“Luckily, there were several other models that worked very well, so we just limited eligibility to those other models,” Stoddard said.

"Efficiency Maine then paid for the second contractor to install a new heat pump system for the Callahans in late December 2024. It was one of the only times the agency has done so, Stoddard said.

"The second heat pump wasn’t perfect: Around New Year’s, it started shutting off after only a few hours of use, Christine Callahan said. The system’s air filter was clogged – which doesn’t usually happen so quickly — but it was replaced, Stoddard said."

[...]

"The fallout between the Callahans and their contractor demonstrates the value of getting multiple quotes from the more than 800 rebate-eligible contractors on Efficiency Maine’s 'registered vendor list.' Efficiency Maine recommends getting at least three quotes for heat pump work before settling on one specific vendor. The Callahans picked the first and only contractor they spoke with."

#DaikinHeatPumps #ScamAlert #Maine