#zeninternet — Public Fediverse posts

As much as I rate #ZenInternet as a ISP, talking to them about a slow connection and getting them to understand my health means I can't be unplugging things on my network and also I wouldn't be phoning them if was just a device on the network or something connected over wifi because that would be dumb is frustrating to say the least.
I thought I had a few spoons to play with today but they are all gone now, retreating back to the bedroom, but the engineer is coming out Friday. #spoonies #mecfs

So I left #ZenInternet after 8 pretty good years of service. Joined a local #Sheffield ISP: #PineMedia. Save £100+ a yr & get 2x the speed. Figured I'd just change the PPPoE user/pass, 15min downtime.

Result: I've been without internet access for 8hrs and tech support not replied for 3hrs #UK

Pretty tough for a web developer.

So I left #ZenInternet after 8 pretty good years of service. Joined a local #Sheffield ISP: #PineMedia. Save £100+ a yr & get 2x the speed. Figured I'd just change the PPPoE user/pass, 15min downtime.

Result: I've been without internet access for 8hrs and tech support not replied for 3hrs #UK

Pretty tough for a web developer.

So I left #ZenInternet after 8 pretty good years of service. Joined a local #Sheffield ISP: #PineMedia. Save £100+ a yr & get 2x the speed. Figured I'd just change the PPPoE user/pass, 15min downtime.

Result: I've been without internet access for 8hrs and tech support not replied for 3hrs #UK

Pretty tough for a web developer.

So I left #ZenInternet after 8 pretty good years of service. Joined a local #Sheffield ISP: #PineMedia. Save £100+ a yr & get 2x the speed. Figured I'd just change the PPPoE user/pass, 15min downtime.

Result: I've been without internet access for 8hrs and tech support not replied for 3hrs #UK

Pretty tough for a web developer.

So I left #ZenInternet after 8 pretty good years of service. Joined a local #Sheffield ISP: #PineMedia. Save £100+ a yr & get 2x the speed. Figured I'd just change the PPPoE user/pass, 15min downtime.

Result: I've been without internet access for 8hrs and tech support not replied for 3hrs #UK

Pretty tough for a web developer.

Had to phone #ZenInternet our broadband provider this morning to update our bank account. Spoke to Carol who didn't sound rushed or as if she was working from a script but understood the issue and just Did The Right Thing.

There's a reason why they are the UK's most recommended broadband provider. They ain't cheap but they are good.

Oh, and static IP too, both 4 and 6. Hurrah.

https://www.zen.co.uk/

Some vaguely good news.
My fibre broadband is supplied by Lit Fibre via CityFibre.
Lit Fibre are transferring all their customers to Zen Internet.

While I've had no major issues with Lit, the support has been mediocre, and their supplied equipment is, frankly, pants.

Zen have an excellent reputation, so this might be a longer term relationship than I anticipated.

#broadband #ZenInternet #LitFibre #CityFibre

Something weird going on with my #zenInternet this morning. Bits and pieces of internet not working unless I turn WiFi off on my phone and switch to 4G.

Feels like a CDN/peering thing…

And we're back again. What's going on with #zenInternet?

Grrr, my #zenInternet broadband is off again as of 09:11 😟

Anyone out there with #ZenInternet FTTP via #OpenReach having problems?

Mine went down at around 16:19 and I’m getting pppoe errors on the router (“unable to complete pppoe discovery phase 1”). Tried rebooting the ONT and router to no avail 😕

Looking for a new #InternetProvider in the UK (Scotland). Anyone out there with "Zen", and would you recommend them?
What about #Aquiss?
(I was with #Hyperoptic and have no complaints!)
#Broadband #Fibre

#ZenInternet

Looking for a new #InternetProvider in the UK (Scotland). Anyone out there with "Zen", and would you recommend them?
What about #Aquiss?
(I was with #Hyperoptic and have no complaints!)
#Broadband #Fibre

#ZenInternet

Looking for a new #InternetProvider in the UK (Scotland). Anyone out there with "Zen", and would you recommend them?
What about #Aquiss?
(I was with #Hyperoptic and have no complaints!)
#Broadband #Fibre

#ZenInternet

Looking for a new #InternetProvider in the UK (Scotland). Anyone out there with "Zen", and would you recommend them?
What about #Aquiss?
(I was with #Hyperoptic and have no complaints!)
#Broadband #Fibre

#ZenInternet

Looking for a new #InternetProvider in the UK (Scotland). Anyone out there with "Zen", and would you recommend them?
What about #Aquiss?
(I was with #Hyperoptic and have no complaints!)
#Broadband #Fibre

#ZenInternet

@Jyoti Still easier than how many times it took me to cancel #ZenInternet, despite having been a customer for well over 15 years, and they still forced me to pay the full term contract fee.

Really grateful to our ISP Zen and an Openreach engineer at 8am for a big speed boost to our home Internet. We finally switched from slow ADSL to fibre to the cabinet + VOIP for our long term landline number. Faster connections especially help my hardware/software engineer husband working from home. #broadband #fibre #FTTC #SoGEA #landline #DigitalVoice #VOIP #ISP #Zen #Internet #WFH #WorkingFromHome #Openreach #ADSL #PartFibre #ZenInternet #ZenBroadband

@noodles my ISP (the awesome #zeninternet ) gives me a small IPv4 block for free, and I've never done much with it. Better to setup and not need than the reverse I think

If you are with Zen Internet and have multiple IP addresses then check your spam folder as they've been bulk emailing out telling people that have 8 addresses they will be removing that.

Having checked the contract I have from 2017 I've replied with a formal complaint, and notice of breach of contract, along with a list of reasonable expenses that such action would occur so their lawyers can't argue they were not forseeable.

🍿

#zeninternet

Any UK users know if Ofcom or some other service will help resolve a customer service issue? My cloud provider (Own Cube) has blocked my IP but won't say why. My ISP (Zen) can't or won't help. They won't talk to each other and just send me unhelpful messages. #ZenInternet #OwnCube #Ofcom

I've been with #ZenInternet for 6 years and they were flawless - I recommended them to everyone.

Since moving to their 'Ultrafast' FTTP product they've knocked me down to these sub <10Mbps speeds twice (after teasing me with 300Mbps) all day in as many months - impacting my business. Please stop.

Not feeling so zen about #ZenInternet anymore! They have me on an 18 month contract, they said they would upgrade me as soon as City Fibre went online! I’ve got a dozen emails from city fibre about my home being ready! But Zen still thinks I am not! They simply want to drag this contract out I suppose! Well, if they do that, they will loose me as a customer! Stupid contracts!!!

Unexpected gift from my ISP! Yes, I said ISP!🤯 20 years I've been with Zen Internet and I've just received a huge box of goodies as an anniversary present! No complaints about the service and now I think I may actually be in love with them. 💝 Scones!! : Why is there no scone emoji? : #ZenInternet #ISP #London #CustomerService #Scones #Cream #Jam

@ChrisMayLA6 don’t let perfect be the enemy of good.

Every #BCorp I’ve discovered in the #UK are existing, honest, reputable companies that have taken a step to formalise their values (#Riverford, #Alpkit, #KrystalHosting, #ZenInternet). It’s an extra badge or stamp that acknowledges their effort and certifies their honesty. Maybe in some cases it is not “enough” - of course there are always improvements to be made in anything… but it is something; something good.

I dislike the FrtizBox 7530 but it atleast lets me turn off the wifi... Why can't I have a DSL modem mode only! Seems arbitrary! #ZenInternet I am looking at you!