#truecustomers — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #truecustomers, aggregated by home.social.
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The industry needs to develop a culture of “Customer Obsession” where teams and individuals throughout the organisation understand who their true customers and stakeholders are (not an intermediary in the organisation or planning hierarchy) and work to deliver value to the point of service.
#OrganisationalChange #OrganisationalDevelopment #BusinessValue #Analytics #TrueCustomers #CustomerFirst
GitHub - gchq/BoilingFrogs: GCHQ's internal Boiling Frogs research paper on software development and organisational change in the face of disruption #boilingfrogs
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A recurring underlying problem with failing projects is a lack of join-up between stakeholders and the working practices throughout the development stack, in contrast to the local interaction inside teams or between teams.
#OrganisationalChange #OrganisationalDevelopment #BusinessValue #Analytics #TrueCustomers #Project #ProjectFailiures
GitHub - gchq/BoilingFrogs: GCHQ's internal Boiling Frogs research paper on software development and organisational change in the face of disruption #boilingfrogs
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"Any organisation that designs a system... is constrained to produce a design whose structure is a copy of the organisation's communication structure."
Melvin Conway, 1968#OrganisationalChange #OrganisationalDevelopment #BusinessValue #Analytics #TrueCustomers
GitHub - gchq/BoilingFrogs: GCHQ's internal Boiling Frogs research paper on software development and organisational change in the face of disruption #boilingfrogs