#ticketingsystem — Public Fediverse posts

Hi, I'm looking for a #FreeSoftware #SelfHosted #TicketingSystem.

The one main feature I need: Users should be able to send me tickets without having to register an account.

I went through this list: https://github.com/awesome-selfhosted/awesome-selfhosted?tab=readme-ov-file#ticketing
But none of the websites mention, whether users can send tickets without an account or provide a user-side demo.

Other features I want:
* either option to leave contact info or custom link to track progress of ticket or add/edit information
* option to register an account if you want to
* no AI integration
* not too hard to self-host

Possible workarounds I would accept:
* a shared guest user account with publicly available login info so anyone can create tickets - but without the ability to edit the profile and add personal information or any other privacy/security flaws
* login via Mastodon or other Fediverse account (since Fediverse users will be the main target audience)

Thanks

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