#sharedservices — Public Fediverse posts on home.social

United Kingdom @[email protected] · 2026-05-18 · 08:43 UTC

https://www.europesays.com/britain/39570/ UK CFOs still rely on spreadsheets for financial close #ArtificialIntelligence(AI) #Audit #Automation #Burnout #ChangeManagement #CloudAccounting #DataGovernance #DataQuality #DigitalTransformation #EnterpriseResourcePlanning(ERP) #Excel #FinancialSystems #fintech #MachineLearning(ML) #ProcessAutomation #Productivity #RiskManagement #SharedServices #UK #UnitedKingdom #UnitedKingdom(UK)

#unitedkingdom #uk #sharedservices #riskmanagement #productivity #processautomation

Paul Armitage @[email protected] · 2026-05-15 · 08:00 UTC

Shared services go sour when the centre hoards control and the edge hoards resentment. Good operating models make responsibilities explicit and adaptation legitimate. #SharedServices #OperatingModel #PublicSector

#sharedservices #operatingmodel #publicsector

Mike Williamson @[email protected] · 2026-03-07 · 13:53 UTC

Meanwhile in the UK:

"The government’s previous shared services strategies failed to deliver their intended cost savings and other benefits. Its new Shared Services Strategy is highly ambitious..."

#gcdigital #sharedservices

https://www.nao.org.uk/reports/government-shared-services/

#gcdigital #sharedservices

Mike Williamson @[email protected] · 2026-03-07 · 13:53 UTC

Meanwhile in the UK:

"The government’s previous shared services strategies failed to deliver their intended cost savings and other benefits. Its new Shared Services Strategy is highly ambitious..."

#gcdigital #sharedservices

https://www.nao.org.uk/reports/government-shared-services/

#gcdigital #sharedservices

Mike Williamson @[email protected] · 2026-03-07 · 13:53 UTC

Meanwhile in the UK:

"The government’s previous shared services strategies failed to deliver their intended cost savings and other benefits. Its new Shared Services Strategy is highly ambitious..."

#gcdigital #sharedservices

https://www.nao.org.uk/reports/government-shared-services/

#gcdigital #sharedservices

Mike Williamson @[email protected] · 2026-03-07 · 13:53 UTC

Meanwhile in the UK:

"The government’s previous shared services strategies failed to deliver their intended cost savings and other benefits. Its new Shared Services Strategy is highly ambitious..."

#gcdigital #sharedservices

https://www.nao.org.uk/reports/government-shared-services/

#sharedservices #gcdigital

Mike Williamson @[email protected] · 2026-03-07 · 13:53 UTC

Meanwhile in the UK:

"The government’s previous shared services strategies failed to deliver their intended cost savings and other benefits. Its new Shared Services Strategy is highly ambitious..."

#gcdigital #sharedservices

https://www.nao.org.uk/reports/government-shared-services/

#gcdigital #sharedservices

Mike Williamson @[email protected] · 2026-03-07 · 13:34 UTC

Austrailia's early 2000s experiment with a #SharedServices organization is super interesting.

Super impressed that they actually checked that their #centralization effort was delivering on it's claims.... and it wasn't.

The original business case was "fundamentally flawed" and has "resulted in a total cost to the State of $473 million" instead of the expected savings of $68 million/year.

* 91 per cent of sampled agencies comment that service delivery has deteriorated upon transitioning to shared
services.
* Over 80 per cent of the sampled agencies reported that processing timeframes have worsened
* rolling-in to the DTFSSC has had a detrimental impact on the operations of the majority of rolled-in agencies

"The Authority concludes that the current structure of the DTFSSC is problematic. It is a monopoly provider, with a mandated client base and a lack of meaningful service level agreements. This means that there are minimal incentives for DTFSSC to improve service delivery and few ways in which client agencies can hold DTFSSC accountable"

#gcdigital

https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF

#centralization #gcdigital #sharedservices

Mike Williamson @[email protected] · 2026-03-07 · 13:34 UTC

Austrailia's early 2000s experiment with a #SharedServices organization is super interesting.

Super impressed that they actually checked that their #centralization effort was delivering on it's claims.... and it wasn't.

The original business case was "fundamentally flawed" and has "resulted in a total cost to the State of $473 million" instead of the expected savings of $68 million/year.

* 91 per cent of sampled agencies comment that service delivery has deteriorated upon transitioning to shared
services.
* Over 80 per cent of the sampled agencies reported that processing timeframes have worsened
* rolling-in to the DTFSSC has had a detrimental impact on the operations of the majority of rolled-in agencies

"The Authority concludes that the current structure of the DTFSSC is problematic. It is a monopoly provider, with a mandated client base and a lack of meaningful service level agreements. This means that there are minimal incentives for DTFSSC to improve service delivery and few ways in which client agencies can hold DTFSSC accountable"

#gcdigital

https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF

#centralization #gcdigital #sharedservices

Mike Williamson @[email protected] · 2026-03-07 · 13:34 UTC

Austrailia's early 2000s experiment with a #SharedServices organization is super interesting.

Super impressed that they actually checked that their #centralization effort was delivering on it's claims.... and it wasn't.

The original business case was "fundamentally flawed" and has "resulted in a total cost to the State of $473 million" instead of the expected savings of $68 million/year.

* 91 per cent of sampled agencies comment that service delivery has deteriorated upon transitioning to shared
services.
* Over 80 per cent of the sampled agencies reported that processing timeframes have worsened
* rolling-in to the DTFSSC has had a detrimental impact on the operations of the majority of rolled-in agencies

"The Authority concludes that the current structure of the DTFSSC is problematic. It is a monopoly provider, with a mandated client base and a lack of meaningful service level agreements. This means that there are minimal incentives for DTFSSC to improve service delivery and few ways in which client agencies can hold DTFSSC accountable"

#gcdigital

https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF

#centralization #gcdigital #sharedservices

Mike Williamson @[email protected] · 2026-03-07 · 13:34 UTC

Austrailia's early 2000s experiment with a #SharedServices organization is super interesting.

Super impressed that they actually checked that their #centralization effort was delivering on it's claims.... and it wasn't.

The original business case was "fundamentally flawed" and has "resulted in a total cost to the State of $473 million" instead of the expected savings of $68 million/year.

* 91 per cent of sampled agencies comment that service delivery has deteriorated upon transitioning to shared
services.
* Over 80 per cent of the sampled agencies reported that processing timeframes have worsened
* rolling-in to the DTFSSC has had a detrimental impact on the operations of the majority of rolled-in agencies

"The Authority concludes that the current structure of the DTFSSC is problematic. It is a monopoly provider, with a mandated client base and a lack of meaningful service level agreements. This means that there are minimal incentives for DTFSSC to improve service delivery and few ways in which client agencies can hold DTFSSC accountable"

#gcdigital

https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF

#sharedservices #gcdigital #centralization

Mike Williamson @[email protected] · 2026-03-07 · 13:34 UTC

Austrailia's early 2000s experiment with a #SharedServices organization is super interesting.

Super impressed that they actually checked that their #centralization effort was delivering on it's claims.... and it wasn't.

The original business case was "fundamentally flawed" and has "resulted in a total cost to the State of $473 million" instead of the expected savings of $68 million/year.

* 91 per cent of sampled agencies comment that service delivery has deteriorated upon transitioning to shared
services.
* Over 80 per cent of the sampled agencies reported that processing timeframes have worsened
* rolling-in to the DTFSSC has had a detrimental impact on the operations of the majority of rolled-in agencies

"The Authority concludes that the current structure of the DTFSSC is problematic. It is a monopoly provider, with a mandated client base and a lack of meaningful service level agreements. This means that there are minimal incentives for DTFSSC to improve service delivery and few ways in which client agencies can hold DTFSSC accountable"

#gcdigital

https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20the%20Benefits%20and%20Costs%20Associated%20with%20the%20Provision%20of%20Shared%20Corporate%20Services%20in%20the%20Public%20Sector%20-%2010%20June%202011.PDF

#centralization #gcdigital #sharedservices