#sharedservices — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #sharedservices, aggregated by home.social.
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Austrailia's early 2000s experiment with a #SharedServices organization is super interesting.
Super impressed that they actually checked that their #centralization effort was delivering on it's claims.... and it wasn't.
The original business case was "fundamentally flawed" and has "resulted in a total cost to the State of $473 million" instead of the expected savings of $68 million/year.
* 91 per cent of sampled agencies comment that service delivery has deteriorated upon transitioning to shared
services.
* Over 80 per cent of the sampled agencies reported that processing timeframes have worsened
* rolling-in to the DTFSSC has had a detrimental impact on the operations of the majority of rolled-in agencies"The Authority concludes that the current structure of the DTFSSC is problematic. It is a monopoly provider, with a mandated client base and a lack of meaningful service level agreements. This means that there are minimal incentives for DTFSSC to improve service delivery and few ways in which client agencies can hold DTFSSC accountable"
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#OrgDesign and #OrgDev stuff that does not work and cannot work:
#MatrixStructures
#SpotifyModel
#BusinessUnits
#profitcenters
#Sociocracy
#holacracy
#AgileScaling (including #SAFe, #Unfix, LeSS, SaS)
#OKRs
#SharedServicesWhat works:
#CellStructureDesign
Why? Because, different than all others, it "gets" #decentralization
https://www.redforty2.com/cellstructuredesign
#betacodex -
#OrgDesign and #OrgDev stuff that does not work and cannot work:
#MatrixStructures
#SpotifyModel
#BusinessUnits
#profitcenters
#Sociocracy
#holacracy
#AgileScaling (including #SAFe, #Unfix, LeSS, SaS)
#OKRs
#SharedServicesWhat works:
#CellStructureDesign
Why? Because, different than all others, it "gets" #decentralization
https://www.redforty2.com/cellstructuredesign