#servicemanagement — Public Fediverse posts

A bold vision: modernizing ITIL 4 with AI, experience, adaptability—your views matter too! #ITIL4, #ServiceManagement, #ITSM2025, #AgenticAI, #ExperienceMetrics, #DigitalTransformation, #Innovation, #Leadership
https://www.linkedin.com/pulse/itil-4-modernizing-service-management-future-sanjay-k-mohindroo--wasqc

Questioning my future in the technology industry due to AI...but not because it's good: https://andrewmelder.com/2026/05/01/questioning-my-future-in-the.html

#AI #Technology #Career #ServiceManagement #ITSM #MentalHealth

State school catering in Italy during the COVID-19 pandemic: a qualitative study

Abstract The complex value of school meals for children and families is well documented. In Italy, school cafeterias have…
#dining #cooking #diet #food #Italiandiet #Covid-19Pandemic #foodsecurity #Italia #Italian #ItalianDiet #italiano #italy #Schoolcafeterias #schoolclosures #servicemanagement
https://www.diningandcooking.com/2559397/state-school-catering-in-italy-during-the-covid-19-pandemic-a-qualitative-study/

A bold vision: modernizing ITIL 4 with AI, experience, adaptability—your views matter too! #ITIL4, #ServiceManagement, #ITSM2025, #AgenticAI, #ExperienceMetrics, #DigitalTransformation, #Innovation, #Leadership
https://www.linkedin.com/pulse/itil-4-modernizing-service-management-future-sanjay-k-mohindroo--wasqc

I'm tired of being a pessimist: https://andrewmelder.com/2025/11/15/im-tired-of-being-a.html

Struggling with negativity and a lack of purpose.
#MentalHealth #Mindset #Career #ITSM #ServiceManagement

Great insights! AI-powered ITSM is redefining service management—driving CIO priorities, IT operating model evolution, and digital transformation leadership. #DigitalTransformation #Leadership #EmergingTechnology #Strategy #CIOPriorities #ITOperatingModelEvolution #DataDrivenIT #AIITSM #ServiceManagement
https://medium.com/@sanjay.mohindroo66/ai-powered-itsm-the-next-frontier-of-service-management-ba5ed53ce5af

Part of me doesn't like when I predict something bad about to occur during an IT Major Incident and it happens exactly as I said it would 5 minutes later.

But if I'm honest, the ego part of me loves it :D

#ITSM #ServiceManagement

Is the IT organization investing in IT or just spending budget? 79%​ of organizations want better ability to measure and attribute service quality
(Scopism Global SIAM Survey 2023)
Find out how SIAM can help you here: https://buff.ly/49rLV6P
#SIAM #ServiceIntegration #ServiceManagement

Can your organization define the real-time value of IT services and attribute vendor value? 57%​ of organizations want better ability to measure & attribute service costs.
(Scopism Global SIAM Survey 2023)
Find out how SIAM can help you here: https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/governance-certifications/
#SIAM #ServiceIntegration #ServiceManagement

Who am I to complain though? This wine was — and I shit you not — sent to me as a thank-you gift from Zendesk.

#actualstories #zendesk #itindustry #servicemanagement #secops #it #wine #winebutfancy

Ok, at a client site right now for a meeting I was just told that the highest level solutions experts in the company weren't able to work out when to use Public Comment and Internal Comment, and could we just disable Internal because then they'd stop replying to the requester in a way that the requester would never see?

It's not a problem for any other group, just for The Smartest People.
The same people, in fact, that needed ticket group admin because they didn't want to have to put in requests for another team that owns the product to make changes (but they want us to make this change because Internal vs. Public is really really hard).

#servicemanagement #operationsmanagement #operations #infosec #secops #devops #it #technology #techcompanies #shitpeoplesay

Missed the #LunchTimeTalk on #ITSM? Don't worry, there's a new date! 🥙🫑
How can you implement successful #IT #ServiceManagement with #BlueSpice for your company in the #wiki? We'll show you.
https://bluespice.com/itsm-in-the-wiki/

#OpenSource #KnowledgeManagement #Documentation #ProTalk

I use this GIF at least once a quarter. Scarily, I've used it probably 5 times in the last week alone!

The GIF is never wrong and always relevant.

Annual leave for next Monday seems like an idea.

#Technology #ServiceManagement #ChangeManagement #ITSM

If you only test your failover systems once when setting them up & don't test them periodically since; expect me to point and laugh hard when it all falls over during an actual incident.

#Technology #ServiceManagement #ITSM #CowboyIT

As an aside, I'm not sure anything can redeem prescriptive #ITSM & #ITIL methodologies, even #GenAI.

But core ITSM disciplines are still critical. If vendors can make #ServiceManagement fast, easy, flexible, *maybe* it survives #Agile, #DevOps, #CloudOps, #SRE revolution?

Oh I’ve been in this situation, not good for a resolution any time soon; however it’s also in these situations where someone hopefully sees something no one else has noticed until now.

Optus CEO says teams don't know the cause of the outage:
https://www.abc.net.au/news/2023-11-08/optus-outage-live-blog/103076996

#Optus #Telecommunications #ServiceManagement #OptusOutage

So nationwide Optus outage hey? As a Technology Major Incident Manager, I’m always so curious on how these are being managed within a company, especially with the level of public scrutiny something like a Telecommunications outage has.

#Optus #Telecommunications #ServiceManagement

As an aside, I'm not sure anything can redeem prescriptive #ITSM & #ITIL methodologies, even #GenAI.

But core ITSM disciplines are still critical. If vendors can make #ServiceManagement fast, easy, flexible, *maybe* it survives #Agile, #DevOps, #CloudOps, #SRE revolution?

Delighted to receive a copy of
@packtpublishing

"A Practical Guide to Service Management" by
Keith D. Sutherland and Lawrence J 'Butch' Sheets to review.

https://amazon.co.uk/Practical-Guide-Service-Management-implementing

Service Management has been a big part of my career so I look forward to reading.
#books #servicemanagement

Spent a lot of today being a very stereotypical Change Manager a.k.a the one who rejects work being done.

It annoys me to reject things, I prefer to let work happen. But I’m pretty clear with the requirements and if they can’t even bother doing the basics; I’ve got no issues telling people to go back and do better!

#ITSM #ServiceManagement

For the new influx of Birdsite refugees: welcome! and here is a short #Introduction
I am a Dutchman, professionally involved in #quality #informationsecurity and #servicemanagement
Privately a chicken fan #chickensofmastodon and reading far too much (find me on #Goodreads ).
Writes in Dutch and English and occasionally in a bunch of other languages.
Too many interests to mention ... Will follow back!

I kind of feel the fine just isn't enough here.

https://www.computing.co.uk/news/4112136/tsb-cio-personally-fined-gbp81-breach

#IT #cybersecurity #servicemanagement #itmanagement

Non-tech skills every sysadmin should know https://buff.ly/3GD9d9O #sysadmin #skills #job #ProjectManagement #communication #finance #ServiceManagement #culture