#purposecreep — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #purposecreep, aggregated by home.social.
-
Genesys states that Teleperformance Observer provides both "insight and transparency into agent activity" and "security and fraud protection" #multipurpose #purposecreep
And Genesys' "vast experience" would allow "easy deployment of Teleperformance Observer to any of their 230 global call centers".
-
On the one hand, Genesys states in the document that the monitoring occurs for fraud prevention purposes and to prevent data breaches. On the other hand, it states that it can also help with “boosting performance”.
The “bird’s-eye view” it enables would be “important for driving both security and efficiency”.
..."security" and "boosting performance" are are not exactly similar purposes #multipurpose #purposecreep