I'm having issues with a passenger rights case :
I had delay during a trip on December 31st so that I missed the last train from Germany to Alsace that day. I paid EUR 70 for a taxi ride.
Eurail claims they don't need to reimburse this even though they agree it was the last connection of the day. After clarifying we agree on that, they claim taxis are not reimbursed in such a case pointing to https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021R0782 - Article 18.
They say :
---
In this section, you will find information about how, if a suitable alternative cannot be provided within 100 minutes, the traveller (sic.) can use comprable (sic.) method to reach their destination. These methods are indicated to be bus, rail and coach. Taxis and flights are specifically excluded.
I am not aware of anywhere in our official policy, or within the Passenger Rights Regulation, where it is indicated that taxis are a valid form of alternative travel if the missed connection is the last one of the day.
---
From my understanding from past experiences I'm entitled to use a taxi if there is no train, no bus, nothing else getting me to my destination at the same day.
Am I wrong or is Eurail wrong ?
CC : @JeDi @jon
#DuckDuckFedi #BahnBubble #PassengerRights