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#onlinereviews — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #onlinereviews, aggregated by home.social.

  1. Google tightens Maps review policy: staff names and quotas now banned: Google updated its Maps review policy on April 17, 2026, banning staff quotas and reviews that mention employee names under its rating manipulation rules. ppc.land/google-tightens-maps- #GoogleMaps #MapsReview #GooglePolicy #DigitalMarketing #OnlineReviews

  2. Search Engine Land: Google Business Profile tests AI-generated replies to reviews. What could possibly go wrong. “Google is testing AI-generated review replies in Google Business Profile…. Responding to reviews can impact conversions and trust. But generic AI replies could be risky and erode trust, especially on negative reviews where authenticity matters most. Response quality matters more […]

    https://rbfirehose.com/2026/03/23/search-engine-land-google-business-profile-tests-ai-generated-replies-to-reviews/
  3. The Register: Moody humans should let AI handle bad public feedback first, study finds. “Don’t tell the folks over at the r/BusinessTantrums subreddit, but it looks like companies opting to use what a group of researchers call automated review monitoring systems (ARMS) are substantially less likely to let staff respond publicly to negative reviews, and are also far more likely to make actual […]

    https://rbfirehose.com/2026/03/13/the-register-moody-humans-should-let-ai-handle-bad-public-feedback-first-study-finds/
  4. Winnipeg Free Press: Tattoo removal business owners discover customers’ ink easier to erase than scammers’ damaging online reviews. “The owners of two Winnipeg tattoo removal outlets say scammers are trying to extort them by posting negative Google reviews, then demanding payment to take them down. Jennilee Martineau, owner of Ex Inked Laser Tattoo Removal, said the first one-star review […]

    https://rbfirehose.com/2026/03/03/winnipeg-free-press-tattoo-removal-business-owners-discover-customers-ink-easier-to-erase-than-scammers-damaging-online-reviews/
  5. EL PAÍS: This is how extortion campaigns target small businesses on Google Maps: ‘They can ruin you’. “After receiving inquiries from EL PAÍS, Google replied that its systems detect and remove the vast majority of fraudulent content. The company cites staggering figures: since 2024, they have blocked or removed more than 240 million reviews and 70 million edits to Maps locations that […]

    https://rbfirehose.com/2026/01/25/this-is-how-extortion-campaigns-target-small-businesses-on-google-maps-they-can-ruin-you-el-pais/
  6. Search Engine Land: Why Google is deleting reviews at record levels. “Data collected from tens of thousands of Google Business Profile listings across multiple countries by GMBapi.com show a sharp increase in deleted reviews between January and July 2025. The surge began accelerating toward the end of Q1 and gained momentum mid-year, with a growing share of monitored locations experiencing at […]

    https://rbfirehose.com/2026/01/01/search-engine-land-why-google-is-deleting-reviews-at-record-levels/
  7. The Bulletin (Belgium): Jette station cat gets reviews on Google. “A railway station cat in Jette has been listed as a landmark on Google Maps, achieving a rating of 4.9 out of five stars with more than 50 reviews from users…. With a 4.9 star rating, Grijsje scores higher than nearby King Baudouin Park (4.5), Schievelavabo restaurant (4.2) and the local Delhaize supermarket (3.9).”

    https://rbfirehose.com/2025/12/05/the-bulletin-jette-station-cat-gets-reviews-on-google/

  8. Search Engine Roundtable: Google Negative Review Extortion Scams Reporting Form Seems To Work. “A month ago, we reported Google added a new form to report negative review extortion scams on your Google Business Profiles and local listings. Google also listed some tips on how to handle these extortion attempts. But I am glad to report that some local SEOs are saying this form is working and […]

    https://rbfirehose.com/2025/11/12/search-engine-roundtable-google-negative-review-extortion-scams-reporting-form-seems-to-work/

  9. Search Engine Roundtable: Google Negative Review Extortion Scams Reporting Form Seems To Work. “A month ago, we reported Google added a new form to report negative review extortion scams on your Google Business Profiles and local listings. Google also listed some tips on how to handle these extortion attempts. But I am glad to report that some local SEOs are saying this form is working and […]

    https://rbfirehose.com/2025/11/12/search-engine-roundtable-google-negative-review-extortion-scams-reporting-form-seems-to-work/

  10. Search Engine Roundtable: Google Negative Review Extortion Scams Reporting Form Seems To Work. “A month ago, we reported Google added a new form to report negative review extortion scams on your Google Business Profiles and local listings. Google also listed some tips on how to handle these extortion attempts. But I am glad to report that some local SEOs are saying this form is working and […]

    https://rbfirehose.com/2025/11/12/search-engine-roundtable-google-negative-review-extortion-scams-reporting-form-seems-to-work/

  11. France24: Google review blackmail targets small businesses across Europe. “Small businesses worldwide are being targeted by scammers using fake Google Maps reviews to extort money. The fraudsters post one-star reviews – ever-more convincing thanks to AI – then demand payment to take them down. FRANCE 24 investigated one scheme targeting businesses in France and Spain.”

    https://rbfirehose.com/2025/11/10/france24-google-review-blackmail-targets-small-businesses-across-europe/

  12. #Smallbusinesses, particularly those reliant on #onlinereviews like movers and contractors, are facing a new #scam. Fraudsters are threatening to post fake negative reviews on #GoogleMaps or posting them and demanding payment for removal. This extortion tactic is damaging business reputations and costing them revenue, with limited recourse from review platforms like #Google. nytimes.com/2025/09/11/technol #tech #media #news

  13. New York Times: Small Businesses Face a New Threat: Pay Up or Be Flooded With Bad Reviews. “Fraudsters are extorting businesses for hundreds of dollars each by threatening to post fake negative reviews on Google Maps — or posting fake negative reviews and then demanding a payment to remove them, according to reports from multiple businesses and data from an industry watchdog.”

    https://rbfirehose.com/2025/09/14/small-businesses-face-a-new-threat-pay-up-or-be-flooded-with-bad-reviews-new-york-times/

  14. Tulane University: Tulane study finds smaller companies get kinder online reviews — And empathy is the reason why. “In a large-scale, international study published in the Journal of Marketing, researchers found that smaller companies receive more favorable online word-of-mouth than larger ones—even when the customer experience is identical. The reason? People feel more empathy toward […]

    https://rbfirehose.com/2025/06/02/tulane-university-tulane-study-finds-smaller-companies-get-kinder-online-reviews-and-empathy-is-the-reason-why/

  15. How-To Geek: Apple Maps Is Getting an Upgrade for Hotels and Restaurants. “Apple Maps is making a major improvement by adding professional ratings and reviews from top experts in the industry. This should help separate Apple from Google since this will help people looking for high-quality reviews, not just user reviews.”

    https://rbfirehose.com/2025/05/25/how-to-geek-apple-maps-is-getting-an-upgrade-for-hotels-and-restaurants/

  16. TechCrunch: TikTok takes on Google Maps by surfacing reviews in the comments tab. “As TikTok continues to build out its search experience, the social network is now surfacing reviews for select places right within the comments tab of a video. The new feature, which appears to be a test, eliminates the need to conduct a new search or open Google when you come across a place on TikTok and want […]

    https://rbfirehose.com/2025/04/16/techcrunch-tiktok-takes-on-google-maps-by-surfacing-reviews-in-the-comments-tab/

  17. Search Engine Roundtable: Google To Drop Reviews On School Business Profiles. “Google will stop showing reviews and ratings on school listings in Google Search and Google Maps. Google Business Profiles said, ‘Starting April 30, 2025, your school’s associated Business Profile will no longer allow reviews and ratings.’ Not only will new reviews and ratings not be allowed after April 30th but […]

    https://rbfirehose.com/2025/04/13/search-engine-roundtable-google-to-drop-reviews-on-school-business-profiles/

  18. Search Engine Land: Dealing with Google Ads frustrations: Poor support, suspensions, rising costs. “Google Ads has 718 reviews on TrustPilot with a 1.1-star rating. That’s a shockingly low score for a platform that has helped countless businesses grow and created entire careers in digital marketing. Let me preface this by saying that this isn’t meant to be an angry rant. Google Ads has […]

    https://rbfirehose.com/2025/04/09/dealing-with-google-ads-frustrations-poor-support-suspensions-rising-costs-search-engine-land/

  19. 404 Media: Google and Amazon AI Say Hitler’s Mein Kampf Is ‘a True Work of Art’. “Google’s featured snippet is pulling in an Amazon AI summary of Adolf Hitler’s Nazi manifesto Mein Kampf that calls it ‘a true work of art’ in the latest AI-related fuckup affecting top search results.”

    https://rbfirehose.com/2025/03/24/404-media-google-and-amazon-ai-say-hitlers-mein-kampf-is-a-true-work-of-art/

  20. Search Engine Roundtable: Google Drops Review Counts For Non-Shopping Results. “Google seems to have dropped showing the number of reviews are on a page, the review count, next to the review stars, for non-shopping/e-commerce pages. Google Search is now showing rating review values when using AggregateRating mark-up.” Yet another useful search result signal removed by Google. I really hope […]

    https://rbfirehose.com/2025/03/21/search-engine-roundtable-google-drops-review-counts-for-non-shopping-results/

  21. Harvard Business Review: Research: What Consumers Find Persuasive in Online Reviews. “Given the importance of online reviews to customers, and therefore to retailers, we wondered: What makes some reviews more persuasive than others? Is it more powerful when customers say ‘I recommend this product,’ or is it more powerful when they say that they’d buy that product again (we call that their […]

    https://rbfirehose.com/2025/02/19/research-what-consumers-find-persuasive-in-online-reviews-harvard-business-review/

  22. 9to5 Google: Google Maps blocks reviews for ‘Gulf of America’. “Amid backlash for updating its maps to show ‘Gulf of America’ in place of ‘Gulf of Mexico,’ Google Maps has started to both block new reviews of the location, as well as deleting recent negative reviews.”

    https://rbfirehose.com/2025/02/14/9to5-google-google-maps-blocks-reviews-for-gulf-of-america/

  23. Search Engine Land: Google bug cause reviews to drop out of local listings. “If you noticed that your local business listing on Google is showing fewer reviews, you are not alone. Since Friday, tons of reviews have been disappearing from the local listings within Google Search and Google Maps.”

    https://rbfirehose.com/2025/02/11/search-engine-land-google-bug-cause-reviews-to-drop-out-of-local-listings/

  24. Search Engine Land: Google bug cause reviews to drop out of local listings. “If you noticed that your local business listing on Google is showing fewer reviews, you are not alone. Since Friday, tons of reviews have been disappearing from the local listings within Google Search and Google Maps.”

    https://rbfirehose.com/2025/02/11/search-engine-land-google-bug-cause-reviews-to-drop-out-of-local-listings/

  25. Die FTC verschärft den Kampf gegen Fake-Reviews: Bis zu 50.000 Dollar Strafe pro Verstoß. Neue Regeln verbieten Kauf von Bewertungen und KI-generierte Testimonials. #FTC #OnlineReviews winfuture.de/news,146256.html?

  26. A federal rule issued in August that bans fake online reviews is now in effect. The rule allows the FTC to seek civil penalties against those who knowingly violate it. Read more at @abc. #FTC #OnlineReviews #AI #Bots #Technology #Tech flip.it/omDY6D

  27. Our latest open-access e-book had now been published! It is bi-lingual and called "Sprache und Interkulturalität in der digitalen Welt / Language and Interculturality in the Digital World".

    It can be downloaded for free from here: peterlang.com/document/1334725

    Check it out!

    @mendesdeoliveira
    @LuisaContiEU
    @FergalLenehan

    #Postdigital #Europeanism #Power #Identity #Positioning #Expatriates #OnlineReviews #PeerFeedBack #Heimat

  28. We've just sent out this month's listings of titles for review to the reviews.futurefire.net/ team. If you might be interested in reviewing zines and other short #speculativefiction venues, give me a shout and I can share our list.

    #onlinereviews #freesciencefiction #sfzines