#mohela — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #mohela, aggregated by home.social.
-
Depending on which paperwork from #MOHELA is valid, I either should have had around 1.5 years of payments as of last November or I still need to make 8 years worth of payments. I have been working in public sector since 2012.
-
Depending on which paperwork from #MOHELA is valid, I either should have had around 1.5 years of payments as of last November or I still need to make 8 years worth of payments. I have been working in public sector since 2012.
-
Depending on which paperwork from #MOHELA is valid, I either should have had around 1.5 years of payments as of last November or I still need to make 8 years worth of payments. I have been working in public sector since 2012.
-
The #MOHELA lady came back and said they it's not possible to stay on the #SAVE plan when you consolidate direct loans and so MOHELA didn't mess up (near verbatim quote). I protested saying I have the paperwork to show that SAVE application along with the Consolidation from #DeptEd. She admitted that she sees that, too, and... place me back on hold.
-
The #MOHELA lady came back and said they it's not possible to stay on the #SAVE plan when you consolidate direct loans and so MOHELA didn't mess up (near verbatim quote). I protested saying I have the paperwork to show that SAVE application along with the Consolidation from #DeptEd. She admitted that she sees that, too, and... place me back on hold.
-
The #MOHELA lady came back and said they it's not possible to stay on the #SAVE plan when you consolidate direct loans and so MOHELA didn't mess up (near verbatim quote). I protested saying I have the paperwork to show that SAVE application along with the Consolidation from #DeptEd. She admitted that she sees that, too, and... place me back on hold.
-
Roughly 2 hours in, I got transferred to someone in training who said they couldn't reprocess my already approved IDR/SAVE application, but that I would need to re-apply which triggered a higher payment and said I would need to take a general, not administrative forbearance to cover their mess up. It was at this moment, I decided lost my cool and was placed back on hold while they "consult about further options".
-
Roughly 2 hours in, I got transferred to someone in training who said they couldn't reprocess my already approved IDR/SAVE application, but that I would need to re-apply which triggered a higher payment and said I would need to take a general, not administrative forbearance to cover their mess up. It was at this moment, I decided lost my cool and was placed back on hold while they "consult about further options".
-
Roughly 2 hours in, I got transferred to someone in training who said they couldn't reprocess my already approved IDR/SAVE application, but that I would need to re-apply which triggered a higher payment and said I would need to take a general, not administrative forbearance to cover their mess up. It was at this moment, I decided lost my cool and was placed back on hold while they "consult about further options".
-
Now 1.5 hours into being on hold for this call to #MOHELA. This was calling during their recommended off-peak timeframe and in addition to the hours spent on the exact same issue Tuesday.
I feel a duality of things. Both that MOHELA must be understaffed and yet I can't imagine how terrible of a workplace it must be since Betsy DeVos had her dementors suck the soul out of #DeptEd and everything around it.
-
Now 1.5 hours into being on hold for this call to #MOHELA. This was calling during their recommended off-peak timeframe and in addition to the hours spent on the exact same issue Tuesday.
I feel a duality of things. Both that MOHELA must be understaffed and yet I can't imagine how terrible of a workplace it must be since Betsy DeVos had her dementors suck the soul out of #DeptEd and everything around it.
-
Now 1.5 hours into being on hold for this call to #MOHELA. This was calling during their recommended off-peak timeframe and in addition to the hours spent on the exact same issue Tuesday.
I feel a duality of things. Both that MOHELA must be understaffed and yet I can't imagine how terrible of a workplace it must be since Betsy DeVos had her dementors suck the soul out of #DeptEd and everything around it.
-
I very foolishly trusted the "Let us call you back" service offered by #MOHELA. They did not, in fact, call me back.
-
I very foolishly trusted the "Let us call you back" service offered by #MOHELA. They did not, in fact, call me back.
-
I very foolishly trusted the "Let us call you back" service offered by #MOHELA. They did not, in fact, call me back.
-
You're not going to believe this. They see the error on their end. They are transferring me to a "specialist" and the anticipated hold wait time is 127 minutes.
-
You're not going to believe this. They see the error on their end. They are transferring me to a "specialist" and the anticipated hold wait time is 127 minutes.
-
You're not going to believe this. They see the error on their end. They are transferring me to a "specialist" and the anticipated hold wait time is 127 minutes.
-
OK, finally talked to a human at 1h3m in. Very briefly. I'm back on hold.
-
OK, finally talked to a human at 1h3m in. Very briefly. I'm back on hold.
-
OK, finally talked to a human at 1h3m in. Very briefly. I'm back on hold.
-
And we've now reached over an hour on hold. Still have yet to talk to a single human.
-
And we've now reached over an hour on hold. Still have yet to talk to a single human.
-
And we've now reached over an hour on hold. Still have yet to talk to a single human.
-
Now crossing the 45 minute on-hold mark. I have yet to talk to a human and it's a miracle in and of itself that I survived their updated phone tree to get into the line.
-
Now crossing the 45 minute on-hold mark. I have yet to talk to a human and it's a miracle in and of itself that I survived their updated phone tree to get into the line.
-
Now crossing the 45 minute on-hold mark. I have yet to talk to a human and it's a miracle in and of itself that I survived their updated phone tree to get into the line.
-
Looks like #MOHELA has increased my payment over 10x, removed me from the SAVE/IDR program, added some 3 years to my PSLF requirement, and I've now been on hold for 30 minutes trying to get any sort of answer for the why for any of it.
-
Looks like #MOHELA has increased my payment over 10x, removed me from the SAVE/IDR program, added some 3 years to my PSLF requirement, and I've now been on hold for 30 minutes trying to get any sort of answer for the why for any of it.
-
Looks like #MOHELA has increased my payment over 10x, removed me from the SAVE/IDR program, added some 3 years to my PSLF requirement, and I've now been on hold for 30 minutes trying to get any sort of answer for the why for any of it.