#helpdesksoftware — Public Fediverse posts

The fastest way to lose a client isn't a bad fix. It's a ticket that never made it in.

If your end users can only reach you through one channel, you're one missed email away from a problem.

Here's how to open up Teams, mobile, web, email, and more for your end-users, and still keep your techs sane. 😄

Read our latest blog https://deskday.com/how-to-set-up-multichannel-ticket-creation-for-your-msp/
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#DeskDay #deskdaypsa #helpdesk #HelpdeskSolutions #HelpdeskSoftware #servicedesktool #serviceDesk #PSA #psatool #ticketingplatform

A client’s server goes down at 4pm. You’re out grabbing coffee. 😨

Old way: laptop out, VPN in, find the ticket, update everything… coffee gets cold.

New way: open the DeskDay mobile app. See the ticket, reply, start a timer, assign, close. All from your phone. ☕

Your service desk isn’t a place anymore. It’s in your pocket.

👉 https://deskday.com/mobile-help-desk/

#helpdesk #helpdeskformsp #helpdeskSoftware #deskday #deskdaypsa #itsupport #managedit

How a Ticket Management System Improves Customer Support

Read More: https://smart-article.com/how-a-ticket-management-system-improves-customer-support/

#TicketManagement #CustomerSupport #HelpdeskSoftware #ServiceAutomation #CustomerExperience #BusinessEfficiency

Tech support doesn’t sit still.
So why should your service desk?

With DeskDay’s mobile Service Desk, MSPs can create, update, assign, and close tickets from anywhere—job sites, truck rolls, or between stops.

Push alerts. Full ticket history. In your pocket.

👉 https://deskday.com/mobile-help-desk/

#mobileservicedesk #servicedeskformsp #servicedesk #servicedesksoftware #helpdeskformsp #HelpdeskSoftware #mobilehelpdesk #psaformsp #PSA #TicketingPlatform
#TicketingSolutions #deskdaypsa #DeskDay #PSA

If AI needs you to rebuild your stack, it’s not helping. Real AI fits how your service desk already works.

Here’s how DeskDay does it.

👉 https://deskday.com/how-can-msps-leverage-deskdays-built-in-ai-assistant-without-rebuilding-your-stack/

#AI #MSP #PSA #Helpdesk #Servicedesk #ticketing #psaformsp #psasoftware #helpdesksoftware #AIforMSP #AISolutions

Zendesk’s latest tools designed to give fuller view of the customer - Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate custom... more: http://feedproxy.google.com/~r/Techcrunch/~3/ePFK8Vpz3Ss/ #customerexperience #helpdesksoftware #mikkelsvane #enterprise #zendesk #cloud #crm #tc

Moveworks snags $75M Series B to resolve help desk tickets with AI - Moveworks, a startup using AI to help resolve Help Desk tickets in an automated fashion, announced a... more: http://feedproxy.google.com/~r/Techcrunch/~3/AHr2chA-MTo/ #artificialintelligence #helpdesksoftware #enterprise #moveworks #startups #funding #iconiq #tc