#helpcenter — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #helpcenter, aggregated by home.social.
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POSSUM POS Systems replaced their old help center with Typemill. Now they are using Typemill for a second purpose: an internal knowledge base for their team. Two Typemill instances, two different jobs.
Read the use case: https://typemill.net/use-cases/possum-pos-systems
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POSSUM POS Systems replaced their old help center with Typemill. Now they are using Typemill for a second purpose: an internal knowledge base for their team. Two Typemill instances, two different jobs.
Read the use case: https://typemill.net/use-cases/possum-pos-systems
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Help Centers and user focused documentation is rare on the fediverse.
I couldn't find an existing solution that met my needs, so I'm building one for Loops.
More details soon!
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Help Centers and user focused documentation is rare on the fediverse.
I couldn't find an existing solution that met my needs, so I'm building one for Loops.
More details soon!
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Help Centers and user focused documentation is rare on the fediverse.
I couldn't find an existing solution that met my needs, so I'm building one for Loops.
More details soon!
-
Help Centers and user focused documentation is rare on the fediverse.
I couldn't find an existing solution that met my needs, so I'm building one for Loops.
More details soon!
-
Help Centers and user focused documentation is rare on the fediverse.
I couldn't find an existing solution that met my needs, so I'm building one for Loops.
More details soon!
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Sau 2 tháng xây dựng trung tâm trợ giúp 60 bài, ticket tăng từ 210 → 390. Người dùng chỉ lướt nhanh rồi vẫn gửi câu hỏi. Đổi cách: tách nội dung thành các chủ đề ngắn, thêm video hướng dẫn nhanh. Sau 6 tuần, ticket giảm còn 140 (-33%). Bài học: video ngắn, hướng dẫn chi tiết giảm tải hỗ trợ. #HelpCenter #CustomerSupport #Documentation #Video #HỗTrợ #TàiLiệu #VideoHướngDẫn #KháchHàng
https://www.reddit.com/r/SaaS/comments/1qn9r66/support_tickets_doubled_after_we_launched_our/
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Sau khi ra mắt trung tâm trợ giúp, số ticket hỗ trợ tăng từ 210 lên 390/tháng. Khảo sát thấy người dùng tìm thấy bài viết nhưng chỉ lướt 15 giây rồi gửi ticket. Nguyên nhân: bài viết quá dài (1600 từ), người dùng muốn xem nhanh chứ không muốn đọc. Giải pháp: chia nhỏ nội dung, thêm video hướng dẫn từng bước. Số ticket giảm còn 140/tháng, thấp hơn cả trước khi có tài liệu. #SaaS #CustomerSupport #HelpCenter #Productivity #UX #SaaS #HỗTrợKháchHàng #TrảiNghiệmNgườiDùng
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Nhóm SaaS sắp ra mắt sản phẩm B2B, đang tìm giải pháp docs đơn giản, giá hợp lý, dễ bảo trì cho đội 4 người. Các founder đã dùng công cụ gì để xây dựng trung tâm trợ giúp/knowledge base ở giai đoạn đầu? #SaaS #Support #HelpCenter #KnowledgeBase #Startup #CôngCụ #TrungTâmHỗTrợ
https://www.reddit.com/r/SaaS/comments/1qjrl9a/saas_founders_what_did_you_use_for_building_help/
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🚨 ALERT! Iran's internet is out for 96 hours and some genius at X Corp suggests troubleshooting their nonexistent JavaScript issues! 🎉 Meanwhile, the Help Center is busier than a one-legged man at a butt-kicking contest trying to explain why privacy extensions aren't the problem here. 🙈💻
https://twitter.com/netblocks/status/2010750871274160361 #IranInternetOutage #XCorp #JavaScriptIssues #PrivacyExtensions #HelpCenter #TechHumor #HackerNews #ngated -
🚨 ALERT! Iran's internet is out for 96 hours and some genius at X Corp suggests troubleshooting their nonexistent JavaScript issues! 🎉 Meanwhile, the Help Center is busier than a one-legged man at a butt-kicking contest trying to explain why privacy extensions aren't the problem here. 🙈💻
https://twitter.com/netblocks/status/2010750871274160361 #IranInternetOutage #XCorp #JavaScriptIssues #PrivacyExtensions #HelpCenter #TechHumor #HackerNews #ngated -
🚨 ALERT! Iran's internet is out for 96 hours and some genius at X Corp suggests troubleshooting their nonexistent JavaScript issues! 🎉 Meanwhile, the Help Center is busier than a one-legged man at a butt-kicking contest trying to explain why privacy extensions aren't the problem here. 🙈💻
https://twitter.com/netblocks/status/2010750871274160361 #IranInternetOutage #XCorp #JavaScriptIssues #PrivacyExtensions #HelpCenter #TechHumor #HackerNews #ngated -
🚨 ALERT! Iran's internet is out for 96 hours and some genius at X Corp suggests troubleshooting their nonexistent JavaScript issues! 🎉 Meanwhile, the Help Center is busier than a one-legged man at a butt-kicking contest trying to explain why privacy extensions aren't the problem here. 🙈💻
https://twitter.com/netblocks/status/2010750871274160361 #IranInternetOutage #XCorp #JavaScriptIssues #PrivacyExtensions #HelpCenter #TechHumor #HackerNews #ngated -
In a world where tab-hoarding is apparently a diagnosable condition, 🤯 someone bravely ventures forth to #declutter their browser life—except, whoops, #JavaScript isn't enabled. 🚫 Maybe the Help Center has a solution, or maybe just admit defeat and embrace the #chaos of your unmanageable tabs. 🏆
https://twitter.com/borisandcrispin/status/2008709479068794989 #tabhoarding #browserlife #HelpCenter #HackerNews #ngated -
In a world where tab-hoarding is apparently a diagnosable condition, 🤯 someone bravely ventures forth to #declutter their browser life—except, whoops, #JavaScript isn't enabled. 🚫 Maybe the Help Center has a solution, or maybe just admit defeat and embrace the #chaos of your unmanageable tabs. 🏆
https://twitter.com/borisandcrispin/status/2008709479068794989 #tabhoarding #browserlife #HelpCenter #HackerNews #ngated -
In a world where tab-hoarding is apparently a diagnosable condition, 🤯 someone bravely ventures forth to #declutter their browser life—except, whoops, #JavaScript isn't enabled. 🚫 Maybe the Help Center has a solution, or maybe just admit defeat and embrace the #chaos of your unmanageable tabs. 🏆
https://twitter.com/borisandcrispin/status/2008709479068794989 #tabhoarding #browserlife #HelpCenter #HackerNews #ngated -
In a world where tab-hoarding is apparently a diagnosable condition, 🤯 someone bravely ventures forth to #declutter their browser life—except, whoops, #JavaScript isn't enabled. 🚫 Maybe the Help Center has a solution, or maybe just admit defeat and embrace the #chaos of your unmanageable tabs. 🏆
https://twitter.com/borisandcrispin/status/2008709479068794989 #tabhoarding #browserlife #HelpCenter #HackerNews #ngated -
Texas city cancels 2026 Pride after local council rescinds LGBTQ+ protections
https://fed.brid.gy/r/https://www.advocate.com/politics/arlington-pride-canceled-city-council
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🚀 Oh, look! Yet another #SpaceX "anomaly" – translation: an unexpected fireworks display you weren't invited to. Meanwhile, X.com suggests you upgrade your browser from 'Stone Age' to 'Barely Adequate' just so you can wade through their "helpful" Help Center labyrinth. 🖥️
https://twitter.com/NASASpaceflight/status/1935548909805601020 #Anomaly #SpaceTech #BrowserUpgrade #HelpCenter #Xcom #HackerNews #ngated -
🚀 Oh, look! Yet another #SpaceX "anomaly" – translation: an unexpected fireworks display you weren't invited to. Meanwhile, X.com suggests you upgrade your browser from 'Stone Age' to 'Barely Adequate' just so you can wade through their "helpful" Help Center labyrinth. 🖥️
https://twitter.com/NASASpaceflight/status/1935548909805601020 #Anomaly #SpaceTech #BrowserUpgrade #HelpCenter #Xcom #HackerNews #ngated -
🚀 Oh, look! Yet another #SpaceX "anomaly" – translation: an unexpected fireworks display you weren't invited to. Meanwhile, X.com suggests you upgrade your browser from 'Stone Age' to 'Barely Adequate' just so you can wade through their "helpful" Help Center labyrinth. 🖥️
https://twitter.com/NASASpaceflight/status/1935548909805601020 #Anomaly #SpaceTech #BrowserUpgrade #HelpCenter #Xcom #HackerNews #ngated -
🚀 Oh, look! Yet another #SpaceX "anomaly" – translation: an unexpected fireworks display you weren't invited to. Meanwhile, X.com suggests you upgrade your browser from 'Stone Age' to 'Barely Adequate' just so you can wade through their "helpful" Help Center labyrinth. 🖥️
https://twitter.com/NASASpaceflight/status/1935548909805601020 #Anomaly #SpaceTech #BrowserUpgrade #HelpCenter #Xcom #HackerNews #ngated -
💀 Welcome to the future, where your browser is as #obsolete as your grandma's VCR! X Corp. demands a browser upgrade to access their cutting-edge... Help Center 🤖, because who doesn’t want to read policies in HD? 😂
https://twitter.com/keenanisalive/status/1925225500659658999 #browserupgrade #technology #XCorp #HelpCenter #futureofbrowsing #HackerNews #ngated -
💀 Welcome to the future, where your browser is as #obsolete as your grandma's VCR! X Corp. demands a browser upgrade to access their cutting-edge... Help Center 🤖, because who doesn’t want to read policies in HD? 😂
https://twitter.com/keenanisalive/status/1925225500659658999 #browserupgrade #technology #XCorp #HelpCenter #futureofbrowsing #HackerNews #ngated -
💀 Welcome to the future, where your browser is as #obsolete as your grandma's VCR! X Corp. demands a browser upgrade to access their cutting-edge... Help Center 🤖, because who doesn’t want to read policies in HD? 😂
https://twitter.com/keenanisalive/status/1925225500659658999 #browserupgrade #technology #XCorp #HelpCenter #futureofbrowsing #HackerNews #ngated -
💀 Welcome to the future, where your browser is as #obsolete as your grandma's VCR! X Corp. demands a browser upgrade to access their cutting-edge... Help Center 🤖, because who doesn’t want to read policies in HD? 😂
https://twitter.com/keenanisalive/status/1925225500659658999 #browserupgrade #technology #XCorp #HelpCenter #futureofbrowsing #HackerNews #ngated -
Ah, the #irony of X Corp's timeless advice on creating everlasting code while their browser support expires faster than milk left in the sun 🥴. Maybe they should add "End-User Frustration" to their Help Center. 🐢💨
https://twitter.com/jonathan_blow/status/1923414922484232404 #XCorp #CodeSupport #BrowserFrustration #HelpCenter #TechHumor #HackerNews #ngated -
Ah, the #irony of X Corp's timeless advice on creating everlasting code while their browser support expires faster than milk left in the sun 🥴. Maybe they should add "End-User Frustration" to their Help Center. 🐢💨
https://twitter.com/jonathan_blow/status/1923414922484232404 #XCorp #CodeSupport #BrowserFrustration #HelpCenter #TechHumor #HackerNews #ngated -
Ah, the #irony of X Corp's timeless advice on creating everlasting code while their browser support expires faster than milk left in the sun 🥴. Maybe they should add "End-User Frustration" to their Help Center. 🐢💨
https://twitter.com/jonathan_blow/status/1923414922484232404 #XCorp #CodeSupport #BrowserFrustration #HelpCenter #TechHumor #HackerNews #ngated -
Ah, the #irony of X Corp's timeless advice on creating everlasting code while their browser support expires faster than milk left in the sun 🥴. Maybe they should add "End-User Frustration" to their Help Center. 🐢💨
https://twitter.com/jonathan_blow/status/1923414922484232404 #XCorp #CodeSupport #BrowserFrustration #HelpCenter #TechHumor #HackerNews #ngated -
🚨 Wow, what a revelation! Our tech-savvy friend discovers that using a browser from the Stone Age isn't the best idea in 2025. 🙄 Quick, someone point them to the Help Center before they get lost in the past! 🕰️🔍
https://twitter.com/Steve_Yegge/status/1898674257808515242 #techhumor #browserfail #digitalage #helpcenter #stoneagetek #HackerNews #ngated -
🚨 Wow, what a revelation! Our tech-savvy friend discovers that using a browser from the Stone Age isn't the best idea in 2025. 🙄 Quick, someone point them to the Help Center before they get lost in the past! 🕰️🔍
https://twitter.com/Steve_Yegge/status/1898674257808515242 #techhumor #browserfail #digitalage #helpcenter #stoneagetek #HackerNews #ngated -
🚨 Wow, what a revelation! Our tech-savvy friend discovers that using a browser from the Stone Age isn't the best idea in 2025. 🙄 Quick, someone point them to the Help Center before they get lost in the past! 🕰️🔍
https://twitter.com/Steve_Yegge/status/1898674257808515242 #techhumor #browserfail #digitalage #helpcenter #stoneagetek #HackerNews #ngated -
🚨 Wow, what a revelation! Our tech-savvy friend discovers that using a browser from the Stone Age isn't the best idea in 2025. 🙄 Quick, someone point them to the Help Center before they get lost in the past! 🕰️🔍
https://twitter.com/Steve_Yegge/status/1898674257808515242 #techhumor #browserfail #digitalage #helpcenter #stoneagetek #HackerNews #ngated -
With the first version 2.13.0 of Typemill I also release the new Pilot theme for small knowledge bases. Here is a demo: https://pilot.typemill.net
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With the first version 2.13.0 of Typemill I also release the new Pilot theme for small knowledge bases. Here is a demo: https://pilot.typemill.net