#fairfieldinn — Public Fediverse posts

Fairfield Inn & Suites Moncton

Let’s be honest, you don’t really hope for anything overly inspiring when you hear “Fairfield” or “Moncton”. With that in mind, the Fairfield Moncton is not bad at all. In fact, they had been striving for something better than fine for a long time.

The hotel was located some ways away from Moncton, but relatively close to Dieppe. It looked very unassuming from the outside. Well, for that matter, from the inside as well. Everything was in line with your typical highway hotel, minus a few wall arts showcasing some local points of interest. The room I got was a “studio suite”, albeit it was more or less just a longer room with a full-size couch instead of the normal armchair, and the extra TV which was appreciated but not exactly necessary in my opinion. That being said, the hotel had consistently upgraded my stays without me asking every single time so far, which was rare and appreciated.

The most recent renovation brought new carpeting, some new furniture as well as a brand new bathroom, but overall I found nothing unexpected from a Fairfield. The free breakfast buffet might be my only complaint, as there were mostly no fresh options, and I could taste the frozen-ness from the food on offer. The whole setup felt slightly disappointing even when compared to some other Fairfield locations.

What made the hotel different was the front office team. During my stays at this hotel – most of which transient, one-night layovers – the front office team had been very consistently friendly, reliable and personable. They also went above and beyond to recognize my elite status, with extras ranging from goodie bags to handwritten welcome cards. Though small, these gestures had become unfortunately sparse across the Marriott select service portfolio in North America. They even went the extra mile proactively to help me celebrate my birthday during one of my recent stays, even though my birthday did not exactly fall into the stay.

Again, all things considered the hard product of the hotel is nothing special. Even with the renovation finished now, the lack of visual excitement was still a problem. However, I could tell the front office team was aiming for something higher, and their effort did not go unnoticed, at least with me.

RealScore

Service: 8.0

Design and Room Size: 7.5

In-room Amenities: 7

Bathroom Size and Layout: 8

View from (my) Room: 5

Hotel Location: 6

Available Guest Facilities: 7

Food Quality: 6

Food and Beverage Service: N/A

Executive Lounge Quality: N/A

Final RealScore: 7.12

Final RealRating: B

Hotel is built/opened: 2013

Total number of rooms: 82

Length of stay: 5 nights

Membership level at check-in: Titanium

Room type experienced: Studio Suite