#dreamforce — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #dreamforce, aggregated by home.social.
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Top 7 Key Takeaways from Salesforce Dreamforce 2025
Salesforce Break reviewed the press releases and sessions coming out of Salesforce Dreamforce 2025, and prepared the ket takeaways in this post, so you don’t have to go thorough all the materials.
The biggest announcements for Salesforce at Dreamforce 2025 were centered on advancing the company’s foundational “Agentic Enterprise” vision through enhanced control, deeper context integration, and widespread collaboration tools.
The announced functionalities were more evolutionary than revolutionary.
Here is the list.
Top 7 Key Dreamforce Takeaways
1. Agentforce 360 Platform, New Agentforce Builder, and Agent Script
The cornerstone announcement was the launch of Agentforce 360, the latest version of the comprehensive platform designed to unify AI, trust, and data capabilities across all Salesforce products. Salesforce has completely reimagined the entire Customer 360 platform as Agentforce 360, ensuring that every app is now “agentic”. This platform emphasizes providing users with more control than ever over their AI systems. To make development accessible to a wider audience, including line-of-business leaders, IT teams, service, and sales teams, a brand new AgentForce Builder was introduced, featuring a radically simplified, clean, and beautiful interface built from the ground up.
This capability is powered by Agent Script, a new scripting language that exposes the reasoning engine and allows users to define deterministic chaining actions and conditional logic. Agent Script unlocks patterns needed for mission-critical use cases, blending fluid agentic reasoning with the certainty of rules-based control in a unified instruction set to ensure agents are predictable and stay “on track,” preventing costly unpredictability. Agent Script can be built at the topic level where previous LLM-based non-deterministic functionality produced unpredictable results.
In addition, Salesforce announced Slack as its future conversational interface. Several sessions demonstrated deeper integrations in action. Another major change of course was the ability to use external LLMs for the Atlas Reasoning Engine. I believe this demonstrates that Salesforce is positioning Agentforce more as an orchestrator and collaborator of agents and AI capabilities rather than competing to become the agent for the enterprise.
2. Agentforce Voice
Agentforce Voice extends the power of the Agentforce platform by allowing agents to talk, bringing AI capabilities directly to contact centers and 800 numbers. Businesses can now configure the voice, tone, and personality of the AI right inside the AgentForce Builder. The goal is to deliver a unified customer experience across all channels, providing a highly human-like and interruptible conversational flow. A critical feature of Agentforce Voice is ensuring a seamless transition when the AI needs to transfer a customer to a human agent; the human representative automatically receives the full transcript and context of the AI conversation, allowing them to pick up the experience precisely where the AI left off. This functionality is available GA October ’25.
3. Intelligent Context Processing (Data 360)
Intelligent Context Processing tackles one of the greatest challenges for AI agents: understanding and utilizing vast amounts of complex, unstructured data. Agents often struggle with content in rich formats, pictures, tables, and existing workflows, the accumulated wisdom of the company. These new tools, built into Data 360, interpret and index this data by analyzing and parsing complex content (such as product manuals containing charts and images). This allows agents to pull in the exact, correct context required to deliver accurate and rich responses at the precise moment it is needed.
Furthermore, Data 360 enhances governance across both structured and unstructured data. Using natural language, administrators can create policies, such as masking internal FedEx employee contact details within agent responses, ensuring the information provided is not only accurate but also appropriate for the customer. It is not clear to us whether this is solely a rename of the product called Data Cloud. It seems that way.
4. Agentforce Vibes
Salesforce launched Agentforce Vibes as a new product that lets trailblazers quickly and easily build apps, dashboards, automations, and flows. Users achieve this via vie coding, which involves providing a simple, natural language description of what they want the platform to build. The core innovation of Agentforce Vibes is its deep contextual understanding; it speaks “the language of the business,” including the organization’s data, relationships, customers, products, and security permissions. This contextual intelligence allows Agentforce Vibes to rapidly translate a descriptive idea into deployable, production-grade Salesforce metadata (such as a screen flow). This drastically reduces development time, saving what could amount to dozens of manual clicks inside a traditional flow builder. This effectively elevates the capabilities of every developer. Interesting tidbits: Developers can develop using the coding language of their choice, and there is a local LWC preview function that will be launched soon.
5. Slackbot
Salesforce unveiled Slackbot as a new personalized, AI-powered companion that boosts productivity directly within Slack. It will launch for General Availability (GA) in January and draws on each user’s unique organizational context, including conversations, files, workflows, and apps. The tool moves users beyond asking simple questions toward achieving complex, tangible outcomes. For example, a user can ask Slackbot to handle a multi-step process with one command. It can review deal status, find compliance files, and draft a customer email in the user’s tone. Slackbot can also create a prep document and calendar invite for key stakeholders automatically. Slackbot will be the home of AI capabilities within Slack, even for customers who don’t use Salesforce.
6. Support for Third-Party Agents in Slack (AgentExchange)
Salesforce affirmed its vision of Slack becoming the “home for all AI” by announcing support for all third-party AI agents, such as ChatGPT, Claude and Gemini. This transformation positions Slack as an agentic operating system where external agents can exist as collaborative “teammates” alongside human employees. To ensure these external agents can perform sophisticated reasoning, they are grounded in the company’s real-time knowledge and context via a real-time search API and an MCP server. This initiative allows Salesforce agents to work in conjunction with agents from other platforms. This coupled with the AI-assisted enterprise search capabilities of Slack empowers Slack admins and users to be more productive.
7. Agentforce Observability
Agentforce Observability was introduced to help monitor and scale digital work in the new agentic enterprise era. It serves as one control center for managers to monitor and improve agent team performance. The tool gives leaders visibility into KPIs like escalation and deflection rates using Tableau Next analytics.
Most importantly, it features Agent Insights, which acts as a performance review by scoring every single agent session. This scoring helps managers find and analyze poor-performing conversations to uncover root causes like process issues. It enables tuning of agent prompts and behaviors for consistent results. This management layer is essential since prompts and loops alone aren’t enough.
This was a major pain point with the clients. I am happy Salesforce is addressing it with this new functionality that will be available for most clients.
Conclusion
I personally found the announcements more evolutionary than revolutionary. It was not a strong Dreamforce in terms of new functionalities covered.
Adoption challenges and cleanup are still needed to make current products appealing. These announcements mark real progress for Salesforce.
Explore related content:
Salesforce Ushers in the Age of the Agentic Enterprise at Dreamforce 2025
Dreamforce 2025: Standout Sessions Streaming on Salesforce+
Salesforce Winter ’26 Release: Comprehensive Overview of New Flow Features
#AgentScript #Agentforce #Agentforce360 #AgentforceBuilder #Data360 #Dreamforce #NewRelease #Salesforce #SalesforceAdmins #SalesforceDevelopers -
Top 7 Key Takeaways from Salesforce Dreamforce 2025
Salesforce Break reviewed the press releases and sessions coming out of Salesforce Dreamforce 2025, and prepared the ket takeaways in this post, so you don’t have to go thorough all the materials.
The biggest announcements for Salesforce at Dreamforce 2025 were centered on advancing the company’s foundational “Agentic Enterprise” vision through enhanced control, deeper context integration, and widespread collaboration tools.
The announced functionalities were more evolutionary than revolutionary.
Here is the list.
Top 7 Key Dreamforce Takeaways
1. Agentforce 360 Platform, New Agentforce Builder, and Agent Script
The cornerstone announcement was the launch of Agentforce 360, the latest version of the comprehensive platform designed to unify AI, trust, and data capabilities across all Salesforce products. Salesforce has completely reimagined the entire Customer 360 platform as Agentforce 360, ensuring that every app is now “agentic”. This platform emphasizes providing users with more control than ever over their AI systems. To make development accessible to a wider audience, including line-of-business leaders, IT teams, service, and sales teams, a brand new AgentForce Builder was introduced, featuring a radically simplified, clean, and beautiful interface built from the ground up.
This capability is powered by Agent Script, a new scripting language that exposes the reasoning engine and allows users to define deterministic chaining actions and conditional logic. Agent Script unlocks patterns needed for mission-critical use cases, blending fluid agentic reasoning with the certainty of rules-based control in a unified instruction set to ensure agents are predictable and stay “on track,” preventing costly unpredictability. Agent Script can be built at the topic level where previous LLM-based non-deterministic functionality produced unpredictable results.
In addition, Salesforce announced Slack as its future conversational interface. Several sessions demonstrated deeper integrations in action. Another major change of course was the ability to use external LLMs for the Atlas Reasoning Engine. I believe this demonstrates that Salesforce is positioning Agentforce more as an orchestrator and collaborator of agents and AI capabilities rather than competing to become the agent for the enterprise.
2. Agentforce Voice
Agentforce Voice extends the power of the Agentforce platform by allowing agents to talk, bringing AI capabilities directly to contact centers and 800 numbers. Businesses can now configure the voice, tone, and personality of the AI right inside the AgentForce Builder. The goal is to deliver a unified customer experience across all channels, providing a highly human-like and interruptible conversational flow. A critical feature of Agentforce Voice is ensuring a seamless transition when the AI needs to transfer a customer to a human agent; the human representative automatically receives the full transcript and context of the AI conversation, allowing them to pick up the experience precisely where the AI left off. This functionality is available GA October ’25.
3. Intelligent Context Processing (Data 360)
Intelligent Context Processing tackles one of the greatest challenges for AI agents: understanding and utilizing vast amounts of complex, unstructured data. Agents often struggle with content in rich formats, pictures, tables, and existing workflows, the accumulated wisdom of the company. These new tools, built into Data 360, interpret and index this data by analyzing and parsing complex content (such as product manuals containing charts and images). This allows agents to pull in the exact, correct context required to deliver accurate and rich responses at the precise moment it is needed.
Furthermore, Data 360 enhances governance across both structured and unstructured data. Using natural language, administrators can create policies, such as masking internal FedEx employee contact details within agent responses, ensuring the information provided is not only accurate but also appropriate for the customer. It is not clear to us whether this is solely a rename of the product called Data Cloud. It seems that way.
4. Agentforce Vibes
Salesforce launched Agentforce Vibes as a new product that lets trailblazers quickly and easily build apps, dashboards, automations, and flows. Users achieve this via vie coding, which involves providing a simple, natural language description of what they want the platform to build. The core innovation of Agentforce Vibes is its deep contextual understanding; it speaks “the language of the business,” including the organization’s data, relationships, customers, products, and security permissions. This contextual intelligence allows Agentforce Vibes to rapidly translate a descriptive idea into deployable, production-grade Salesforce metadata (such as a screen flow). This drastically reduces development time, saving what could amount to dozens of manual clicks inside a traditional flow builder. This effectively elevates the capabilities of every developer. Interesting tidbits: Developers can develop using the coding language of their choice, and there is a local LWC preview function that will be launched soon.
5. Slackbot
Salesforce unveiled Slackbot as a new personalized, AI-powered companion that boosts productivity directly within Slack. It will launch for General Availability (GA) in January and draws on each user’s unique organizational context, including conversations, files, workflows, and apps. The tool moves users beyond asking simple questions toward achieving complex, tangible outcomes. For example, a user can ask Slackbot to handle a multi-step process with one command. It can review deal status, find compliance files, and draft a customer email in the user’s tone. Slackbot can also create a prep document and calendar invite for key stakeholders automatically. Slackbot will be the home of AI capabilities within Slack, even for customers who don’t use Salesforce.
6. Support for Third-Party Agents in Slack (AgentExchange)
Salesforce affirmed its vision of Slack becoming the “home for all AI” by announcing support for all third-party AI agents, such as ChatGPT, Claude and Gemini. This transformation positions Slack as an agentic operating system where external agents can exist as collaborative “teammates” alongside human employees. To ensure these external agents can perform sophisticated reasoning, they are grounded in the company’s real-time knowledge and context via a real-time search API and an MCP server. This initiative allows Salesforce agents to work in conjunction with agents from other platforms. This coupled with the AI-assisted enterprise search capabilities of Slack empowers Slack admins and users to be more productive.
7. Agentforce Observability
Agentforce Observability was introduced to help monitor and scale digital work in the new agentic enterprise era. It serves as one control center for managers to monitor and improve agent team performance. The tool gives leaders visibility into KPIs like escalation and deflection rates using Tableau Next analytics.
Most importantly, it features Agent Insights, which acts as a performance review by scoring every single agent session. This scoring helps managers find and analyze poor-performing conversations to uncover root causes like process issues. It enables tuning of agent prompts and behaviors for consistent results. This management layer is essential since prompts and loops alone aren’t enough.
This was a major pain point with the clients. I am happy Salesforce is addressing it with this new functionality that will be available for most clients.
Conclusion
I personally found the announcements more evolutionary than revolutionary. It was not a strong Dreamforce in terms of new functionalities covered.
Adoption challenges and cleanup are still needed to make current products appealing. These announcements mark real progress for Salesforce.
Explore related content:
Salesforce Ushers in the Age of the Agentic Enterprise at Dreamforce 2025
Dreamforce 2025: Standout Sessions Streaming on Salesforce+
Salesforce Winter ’26 Release: Comprehensive Overview of New Flow Features
#AgentScript #Agentforce #Agentforce360 #AgentforceBuilder #Data360 #Dreamforce #NewRelease #Salesforce #SalesforceAdmins #SalesforceDevelopers -
An open letter from current and former Salesforce employees and tech workers to CEO Marc Benioff on his statement of support for sending National Guard troops into San Francisco.
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@TheBulwark @the-bulwark-online-TheBulwark
#Salesforce CEO #MarcBenioff’s full #MAGA pivot — from “#Dreamforce” to “#Deportation-as-a-Service.”
🔥
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Salesforce CEO #MarcBenioff says the National Guard should descend on #SanFrancisco. Then:
✅ SF Mayor Daniel Lurie cancels #Salesforce press event
✅ Kumail Nanjiani & Ilana Glazer cancel #Dreamforce appearances
✅ VC Ron Conway resigns from Salesforce board...so then...
https://bsky.app/profile/did:plc:dzezcmpb3fhcpns4n4xm4ur5/post/3m3gouw45rt2b
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Salesforce CEO Marc Benioff, who last week told the New York Times that the National Guard could fill a shortage in police officers in San Francisco, has changed his mind. Benioff's remarks led to widespread criticism, and to longtime associate Ron Conway stepping down from the board of the Salesforce Foundation, saying: “San Francisco does not need a federal invasion because you don’t like paying for extra security for [Salesforce event] Dreamforce." Benioff apologized for his remarks on X, saying, "I do not believe the National Guard is needed to address safety in San Francisco. My earlier comment came from an abundance of caution around the event, and I sincerely apologize for the concern it caused.” Here's more from the San Francisco Standard.
#Technology #Tech #TechIndustry #Salesforce #MarcBenioff #Dreamforce
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David Spade, irrelevant since, oh, 2000 or so, is scheduled to appear as a last-minute replacement, after Kumail Nanjiani and Ilana Glazer rightfully bailed on Benioff's annual #Dreamforce fuckfest.
Anyone still working for #Salesforce following Benioff's latest craven dipshittery is complicit.
https://www.yahoo.com/news/articles/comedians-cancel-dreamforce-shows-benioff-214046482.html
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Has anyone seen this new Salesforce mascot at Dreamforce 2025 yet? I've heard he's the son of SaaSy, going by the name "Bubbly".🎈💥
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Slack transforms into an agentic OS as ChatGPT joins the workspace
https://web.brid.gy/r/https://nerds.xyz/2025/10/slack-agentic-os-chatgpt/
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Salesforce announces Agentforce 360 as enterprise AI competition heats up
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Fantastic: Checked the weather for SF next week and #Dreamforce could be largely indoors. The Howard Street events (a.k.a. @salesforce Park) could be rained out. Packing should be fun! 😂😖🤷🏻♂️ #DF25
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Fantastic: Checked the weather for SF next week and #Dreamforce could be largely indoors. The Howard Street events (a.k.a. @salesforce Park) could be rained out. Packing should be fun! 😂😖🤷🏻♂️ #DF25
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Fantastic: Checked the weather for SF next week and #Dreamforce could be largely indoors. The Howard Street events (a.k.a. @salesforce Park) could be rained out. Packing should be fun! 😂😖🤷🏻♂️ #DF25
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Fantastic: Checked the weather for SF next week and #Dreamforce could be largely indoors. The Howard Street events (a.k.a. @salesforce Park) could be rained out. Packing should be fun! 😂😖🤷🏻♂️ #DF25
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Fantastic: Checked the weather for SF next week and #Dreamforce could be largely indoors. The Howard Street events (a.k.a. @salesforce Park) could be rained out. Packing should be fun! 😂😖🤷🏻♂️ #DF25
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Thrilled to welcome #Salesforce as a PLATINUM sponsor of #BSidesNoVA 2025!
Their #Dreamforce event is happening soon. Sleep with one eye open until then and see @metallica perform! Learn more: https://www.salesforce.com/dreamforce/
Our conference: https://tinyurl.com/bsidesnova2025tix
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I got this prize for completing some quests at the annual Dreamforce conference. Shockingly I’ve never completed a Lego kit before.
It’s somewhere between meditative and madness as my big clunky hands try to manage these tiny pieces. 😄
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At #Dreamforce, Salesforce CEO Marc Benioff called for an end to #AI "hypnosis" that vendors have companies under. He believes customers should be free to try all options out. #DF24 #enterprise
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At #Dreamforce, Salesforce CEO Marc Benioff called for an end to #AI "hypnosis" that vendors have companies under. He believes customers should be free to try all options out. #DF24 #enterprise
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At #Dreamforce, Salesforce CEO Marc Benioff called for an end to #AI "hypnosis" that vendors have companies under. He believes customers should be free to try all options out. #DF24 #enterprise
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At #Dreamforce, Salesforce CEO Marc Benioff called for an end to #AI "hypnosis" that vendors have companies under. He believes customers should be free to try all options out. #DF24 #enterprise
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At #Dreamforce, Salesforce CEO Marc Benioff called for an end to #AI "hypnosis" that vendors have companies under. He believes customers should be free to try all options out. #DF24 #enterprise
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Buttery #SitecoreLunch today! Discussed:
🔮 #JasonSilva
🌀 Weather woes
🤣 #JakeJohannsen
🍿 Burning popcorn
🔥 #Dreamforce roast
📘 #WordPress drama
⭕ #SitecoreSYM bingo
👩🏫 #Sitecore User Groups
⚡ #SitecorePowerShellExtensions 8
🥪 In-person #SitecoreLunch at #SitecoreSYMSee you same time next week! 🥪🥗
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Buttery #SitecoreLunch today! Discussed:
🔮 #JasonSilva
🌀 Weather woes
🤣 #JakeJohannsen
🍿 Burning popcorn
🔥 #Dreamforce roast
📘 #WordPress drama
⭕ #SitecoreSYM bingo
👩🏫 #Sitecore User Groups
⚡ #SitecorePowerShellExtensions 8
🥪 In-person #SitecoreLunch at #SitecoreSYMSee you same time next week! 🥪🥗
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Buttery #SitecoreLunch today! Discussed:
🔮 #JasonSilva
🌀 Weather woes
🤣 #JakeJohannsen
🍿 Burning popcorn
🔥 #Dreamforce roast
📘 #WordPress drama
⭕ #SitecoreSYM bingo
👩🏫 #Sitecore User Groups
⚡ #SitecorePowerShellExtensions 8
🥪 In-person #SitecoreLunch at #SitecoreSYMSee you same time next week! 🥪🥗
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Buttery #SitecoreLunch today! Discussed:
🔮 #JasonSilva
🌀 Weather woes
🤣 #JakeJohannsen
🍿 Burning popcorn
🔥 #Dreamforce roast
📘 #WordPress drama
⭕ #SitecoreSYM bingo
👩🏫 #Sitecore User Groups
⚡ #SitecorePowerShellExtensions 8
🥪 In-person #SitecoreLunch at #SitecoreSYMSee you same time next week! 🥪🥗
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Buttery #SitecoreLunch today! Discussed:
🔮 #JasonSilva
🌀 Weather woes
🤣 #JakeJohannsen
🍿 Burning popcorn
🔥 #Dreamforce roast
📘 #WordPress drama
⭕ #SitecoreSYM bingo
👩🏫 #Sitecore User Groups
⚡ #SitecorePowerShellExtensions 8
🥪 In-person #SitecoreLunch at #SitecoreSYMSee you same time next week! 🥪🥗
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#SymLink: IBM advances in quantum computing with Qiskit's update and a new app store, as discussed on The Gestalt IT Rundown by Dr. Bob Sutor. @GestaltIT @sfoskett #Dreamforce
https://gestaltit.com/rundown/stephen/qiskit-and-ibms-new-quantum-innovations-the-gestalt-it-rundown-september-25-2024/ -
Qiskit and IBM’s New Quantum Innovations | The Gestalt IT Rundown: September 25, 2024
We’re happy to have Dr. Bob Sutor joining us this week on the Rundown, since he covers quantum and advanced computing for The Futurum Group. IBM made two important announcements in the quantum space this week. The first announcement was Qiskit, a quantum SDK that runs on Python for quantum computers. This promises to bring quantum compute to a more mainstream audience and converting the underlying code to Rust. This solution is much faster than competing solutions from Google, Amazon, and Quantinuuum. IBM is also putting together an app store for quantum applications and runtime functions, including from third-party developers. This matches the moves that we have seen in areas like cloud and AI, and serves to push IBM as the leader in quantum computing. This and more on The Rundown.
Apple Podcasts | Spotify | Overcast | Amazon Music | Audio | YouTube
1:57 – Qualcomm to Buy Intel?
Qualcomm is exploring a potential acquisition of Intel, a move that could strengthen both companies and enhance U.S. leadership in the chip industry, despite potential antitrust review. Intel, under CEO Pat Gelsinger, is pursuing strategic changes to boost its competitive edge, including expanding its manufacturing capabilities and investing in next-generation technologies. A successful deal would significantly broaden Qualcomm’s portfolio and position both companies for growth in the rapidly evolving AI and semiconductor markets.
Read More: Qualcomm Approached Intel About a Takeover in Recent Days
4:11 – Kioxia No Longer Planning IPO
Kioxia has postponed its planned IPO, which we discussed on the August 28 show, due to challenges in achieving its target valuation amid a broader market downturn. Despite recent improvements in memory chip prices, the company has been impacted by a slump in the chip market, which they had already previously delayed its IPO in 2020. Kioxia, with a 14% share in the flash memory market, remains focused on listing when market conditions improve.
Read More: Exclusive: Bain-backed chipmaker Kioxia scraps October IPO plan, sources say
6:42 – Announcements from Dreamforce
At its Dreamforce conference, Salesforce introduced Agentforce, a suite of AI-powered agents designed to streamline app development and improve customer experiences across industries. The platform’s low-code AI tools, new partnerships, and enhanced AI models aim to drive adoption of these autonomous agents, helping businesses automate tasks and unlock the full potential of their data. By integrating AI more deeply across its ecosystem, Salesforce seeks to differentiate its offering and support customers in modernizing operations and achieving higher ROI through scalable AI solutions. For more on this, let’s turn it over to The Futurum Group’s Keith Kirkpatrick who was at the event.
Read More: Dreamforce Announcements Focus on AI, Agentforce, and Cloud Enhancements
16:32 – Commvault Buys Clumio
Commvault just announced its acquisition of Clumio, an AWS data protection specialist we’ve previously discussed here on the Rundown. The acquisition enhances Commvault’s cyber resilience capabilities for cloud-native applications and allows the company to leverage Clumio’s innovations, including rapid access to Amazon S3 data during critical recovery operations, expanding its offerings for AWS-based businesses. Clumio’s expertise in protecting complex data sets will now reach a global scale through Commvault’s platform.
Read More: Commvault Accelerates Cyber Resilience Capabilities for AWS with Acquisition of Clumio
20:07 – CISA Wants to Say Ciao to Ivanti EOL Units
In a very telling move, CISA has made a statement telling customers to move off of Ivanti Cloud Services Appliance 4.6. The notice comes as yet another security update has been released and Ivanti is not porting it to versions prior to 5.0. The CISA has been very up front about exploits this year and Ivanti is no stranger to having issues with their underlying code quality.
Read More: Ivanti Releases Security Update for Cloud Services Appliance
22:47 – Veeam Acquires Alcion
Veeam announced today that they are acquiring Alcion. Alcion has focused on SaaS backups since being founded back in 2022. Veeam had led an investment round for Alcion in 2023 and Veeam had also acquired Kasten, which was the startup that had been founded previously by Alcion founders. In addition to the acquisition, Niraj Tolia will move into the vacant CTO role at Veeam to help guide the integration between all the products.
25:29 – Qiskit and IBM’s New Quantum Innovations
We’re happy to have Dr. Bob Sutor joining us this week on the Rundown, since he covers quantum and advanced computing for The Futurum Group. IBM made two important announcements in the quantum space this week. The first announcement was Qiskit, a quantum SDK that runs on Python for quantum computers. This promises to bring quantum compute to a more mainstream audience and converting the underlying code to Rust. This solution is much faster than competing solutions from Google, Amazon, and Quantinuuum. IBM is also putting togetther an app store for quantum applications and runtime functions, including from third-party developers. This matches the moves that we have seen in areas like cloud and AI, and serves to push IBM as the leader in quantum computing.
Read More: Quantum in Context: IBM Qiskit Boosts Software Development Speed
Read More: Microsoft unveils new quantum computing hybrid solution in Azure
34:27 – The Weeks Ahead
Networking Field Day Exclusive with Nokia – September 24
AI Data Infrastructure Field Day 1 – October 2 – 3
Commvault Shift – October 8 – 9
Security Field Day 12 – October 16 – 17
Cloud Field Day 21 – October 23 – 24
Gestalt IT and Tech Field Day are now part of The Futurum Group.
The Gestalt IT Rundown is your look at the IT news of the week. Be sure to subscribe to Gestalt IT on YouTube for even more weekly video content.
#Dreamforce #Qiskit #QuantumComputing #Rundown #1 #Alcion #Clumio #Commvault #GestaltIT #IBM #Intel #IntelBusiness #Qualcomm #Salesforce #SFoskett #TechFieldDay #TheFuturumGroup #Veeam
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Curious whether Salesforce recorded this session. Would love to see it. 😁
“Some of the vaguest language ever devised has been used here in the last three days,” he continued. “The fact that there are 45,000 ‘trailblazers’ here couldn’t devalue the title any more.”
"Comedian John Mulaney roasts SF techies at Dreamforce" - https://sfstandard.com/2024/09/19/comedian-john-mulaney-brutally-roasts-sf-techies-and-ai-at-dreamforce/
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Dreamforce is now in the rearview mirror, so I’d like to give a few of my own reflections on the event. The one term that took center stage in Salesforce’s ecosystem: Agentforce. Introduced only weeks ago, Agentforce is now integrated across multiple platforms like Slack and Tableau, positioning itself as a key player in Salesforce’s vision for the future. This article explores how Agentforce, Data Cloud, and new trends like consumption-based pricing are reshaping Salesforce, and what it all means for the future of CRM.
Image from Salesforce+Agentforce is everything
In a meeting with Salesforce right before Dreamforce, I heard Salesforce experts answer the ultimate question about Agentforce: What is Agentforce? Is it the new Copilot or Einstein bot? The answer was “Everything is an agent.” When I heard that, I should have known what was coming in Dreamforce. Almost every session had Agentforce in it. We just heard the term for the first time a few weeks back, and Salesforce said Agentforce is GA (generally available) in Slack, GA in Tableau, etc. That’s because all existing Copilot solutions got relabeled to Agentforce. What sets Agentforce apart from Salesforce’s previous pitches in this area? Salesforce emphasizes that Agentforce can take actions. And Salesforce will provide you with a bunch of out of the box actions. If you want to learn more about Agentforce head over to our dedicated blog post HERE.
Data Cloud is still important
When I reviewed the schedule for Dreamforce, I saw that Data Cloud still had a keynote, but I was skeptical. Will we forget about Data Cloud’s notoriety in a few years? I am still not sure. However, after watching the sessions, I see that Data Cloud is required to deploy Agentforce. Whether that will remain so in the future, I am uncertain. I can tell you for now that Data Cloud is here and still holds a good share of the center stage.
Consumption-based pricing is the way forward
There is a general trend among the clients: They are tired of fixed per-seat subscription pricing. This is not isolated to Salesforce, by the way. I heard that the list price for Agentforce is $2 per interaction. Most of you know that Data Cloud is also sold based on consumption-based pricing models. There is a general trend in Salesforce’s approach, which is expected to continue: We are heading to a consumption-based pricing future.
Conversational Interface is where it’s at
When we watched these Dreamforce sessions, many of us did not realize that Salesforce is setting a vision for how users are expected to interact with their CRM in the future. The future is conversational. Clicking buttons, turning sliders on and off, or dragging items from one box to another will be a thing of the past. Instead, you’ll converse with your CRM. Typing may be necessary for now, but soon, you’ll be able to talk and listen.
ROI takes center stage instead of Trust
When AI came along, Salesforce sold very hard: It is the only provider that can provide the secure Trust layer you need. Salesforce was the Sheriff in the Wild West. After more than a year, it is evident that the Trust pitch did not work. Do we not have the Trust Layer anymore? We do. But the focus has changed. All demos focus on the ROI of the implementation rather than the Trust Layer aspect.
Slack’s Salesforce Channels: The first attempt to dethrone Chatter
Let’s face it: Until now, Slack has not done that much to integrate with Salesforce. AI capabilities have also been somehow slow as well. At Dreamforce, Salesforce announced Salesforce Channels in Slack. Now you can create a channel in Slack for your Salesforce object records. Your record field values now appear in Slack, and the Slack conversations are displayed on the Salesforce page layout. Sounds very promising, does it not? We will see how well it is implemented when it is GA. For the Slack and Salesforce clients this could be the start of the end of Chatter.
Image from Salesforce+; Lidiane Jones speaking at the Main KeynoteSalesforce Foundations comes bearing gifts
Salesforce announced Foundations, a free upgrade that brings key cross-department features to every Salesforce customer at no additional cost. Foundations includes Sales, Service, Marketing, Commerce, and Data Cloud features, all in a new, enhanced UI. This makes it easier for businesses to get a unified view of their customers and build connected, AI-powered experiences across every customer touchpoint. Salesforce has been making worthwhile attempts to bring various cloud capabilities into core under the same umbrella making it easy for smaller clients to adopt new features.
Admin Role is changing
I watched the admin keynote, and the content did not seem to be geared toward admins. What is the reason for that? There are two possibilities:
- Salesforce is pushing hard to sell Data Cloud and Agentforce, and the content was shaped this way due to that motive.
- Salesforce sees that the admin role needs to change and, therefore, is pushing the discussion in this direction.
In the admin demos, we saw user management, Data Cloud, Agentforce, integrations, flow, and invocables. The content was a mashup of pretty advanced capabilities. Are the admins expected to upskill to this scope? Will the new admin job posts include all these capabilities? I don’t know. What I know for sure is that the change is coming. Prepare for the inevitable by getting AI certified for FREE for a limited time.
What do you think?
Join the conversation.
Explore related content:
Top 9 Salesforce Winter 25 Flow Features
What is the Salesforce AI Specialist Certification?
Exploring Salesforce Admin Certification Paths
https://salesforcebreak.com/2024/09/24/dreamforce-2024-reflections/
#Admin #Agentforce #AI #ArtificialIntelligence #Certification #DataCloud #Dreamforce #Foundations #ROI #Salesforce #Slack #Update
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John #Mulaney: 100 points. "#AI" and #Dreamforce: zero points.
Well played, John.
When BS creates new BS and new titles for a dystopian world of stinking Tech Bros. -
I can't believe that making fun of techies and VC bros is a job you can get paid to do.
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Man, I'd love to see a video of this.
#salesforce #dreamforce
https://sfstandard.com/2024/09/19/comedian-john-mulaney-brutally-roasts-sf-techies-and-ai-at-dreamforce/ -
Welcome to San Francisco / Dreamfest!
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Welcome to San Francisco / Dreamfest!
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Welcome to San Francisco / Dreamfest!
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Welcome to San Francisco / Dreamfest!
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Welcome to San Francisco / Dreamfest!
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I recently explored Eleventy, a powerful static site generator, alongside the Salesforce API to create a public user directory. 👉 Check out my latest blog to see how I did it: box464.com/posts/sal... #DF24 #Salesforce #Eleventy #OpenSource #TrailblazerCommunity #Dreamforce
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I recently explored Eleventy, a powerful static site generator, alongside the Salesforce API to create a public user directory. 👉 Check out my latest blog to see how I did it: box464.com/posts/sal... #DF24 #Salesforce #Eleventy #OpenSource #TrailblazerCommunity #Dreamforce
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Attending Dreamforce as a first timer, holler if you're going! Would be great to meet up with some fellow non-profit tech nerds.
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Don’t catch a case of FOMO at Dreamforce next week!
BIT’s own Ertay Shashko will be presenting alongside incredible professionals from Ability Central and Salesforce on 'Partnerships: The Power of Accessibility Innovation.' 🌐 Register now to attend this can't-miss session and discover how accessibility is driving innovation and collaboration. 🚀
Stay tuned for more exciting updates!
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Don’t forget: We’ll be at #Dreamforce for The Power of Partnerships to Advance Disability Employment panel. We will be joined by Sarah Mark, Frank Lombardo, Kyle Lewis, and Cala Campfield. Everyone has a different path to career success, and we’re committed to empowering Trailblazers with disabilities to find accessibility and success in the Salesforce economy.
https://reg.salesforce.com/flow/plus/df23/sessioncatalog/page/catalog/session/1684196397037001OpLv
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Don’t forget: We’ll be at #Dreamforce for The Power of Partnerships to Advance Disability Employment panel. We will be joined by Sarah Mark, Frank Lombardo, Kyle Lewis, and Cala Campfield. Everyone has a different path to career success, and we’re committed to empowering Trailblazers with disabilities to find accessibility and success in the Salesforce economy.
https://reg.salesforce.com/flow/plus/df23/sessioncatalog/page/catalog/session/1684196397037001OpLv
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Don’t forget: We’ll be at #Dreamforce for The Power of Partnerships to Advance Disability Employment panel. We will be joined by Sarah Mark, Frank Lombardo, Kyle Lewis, and Cala Campfield. Everyone has a different path to career success, and we’re committed to empowering Trailblazers with disabilities to find accessibility and success in the Salesforce economy.
https://reg.salesforce.com/flow/plus/df23/sessioncatalog/page/catalog/session/1684196397037001OpLv
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Don’t forget: We’ll be at #Dreamforce for The Power of Partnerships to Advance Disability Employment panel. We will be joined by Sarah Mark, Frank Lombardo, Kyle Lewis, and Cala Campfield. Everyone has a different path to career success, and we’re committed to empowering Trailblazers with disabilities to find accessibility and success in the Salesforce economy.
https://reg.salesforce.com/flow/plus/df23/sessioncatalog/page/catalog/session/1684196397037001OpLv
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Don’t forget: We’ll be at #Dreamforce for The Power of Partnerships to Advance Disability Employment panel. We will be joined by Sarah Mark, Frank Lombardo, Kyle Lewis, and Cala Campfield. Everyone has a different path to career success, and we’re committed to empowering Trailblazers with disabilities to find accessibility and success in the Salesforce economy.
https://reg.salesforce.com/flow/plus/df23/sessioncatalog/page/catalog/session/1684196397037001OpLv
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Don’t give your weed dealer all your data - Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, w... - http://feedproxy.google.com/~r/Techcrunch/~3/5JPlFfZWSTk/ #fundings&exits #climatechange #equitypodcast #disastertech #dreamforce #ipccreport #ransomware #salesforce #mailchimp #startups #cloud100 #rapidsos #surfside #trendyol #edtech #equity #turkey #upgrad #figma #gusto #india #data #felt #pave