#deskday — Public Fediverse posts

The fastest way to lose a client isn't a bad fix. It's a ticket that never made it in.

If your end users can only reach you through one channel, you're one missed email away from a problem.

Here's how to open up Teams, mobile, web, email, and more for your end-users, and still keep your techs sane. 😄

Read our latest blog https://deskday.com/how-to-set-up-multichannel-ticket-creation-for-your-msp/
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#DeskDay #deskdaypsa #helpdesk #HelpdeskSolutions #HelpdeskSoftware #servicedesktool #serviceDesk #PSA #psatool #ticketingplatform

Some clients want hourly.
Some want a flat monthly fee.
Others run on prepaid or block hours.
Most tools make you force them all into the same box.

DeskDay handles all of it , under one roof, without the workarounds.
Explore more on DeskDay billing at https://deskday.com/msp-billing-software/
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#MSP #Billing #mspbilling #helpdeskformsp #servicedeskautomation #helpdesk #Ticketing #psaformsp #deskdaypsa #DeskDay #PSA #ManagedIT #ITManagedServices #PSAsoftware #mspbillingsoftware

A client’s server goes down at 4pm. You’re out grabbing coffee. 😨

Old way: laptop out, VPN in, find the ticket, update everything… coffee gets cold.

New way: open the DeskDay mobile app. See the ticket, reply, start a timer, assign, close. All from your phone. ☕

Your service desk isn’t a place anymore. It’s in your pocket.

👉 https://deskday.com/mobile-help-desk/

#helpdesk #helpdeskformsp #helpdeskSoftware #deskday #deskdaypsa #itsupport #managedit

Tech support doesn’t sit still.
So why should your service desk?

With DeskDay’s mobile Service Desk, MSPs can create, update, assign, and close tickets from anywhere—job sites, truck rolls, or between stops.

Push alerts. Full ticket history. In your pocket.

👉 https://deskday.com/mobile-help-desk/

#mobileservicedesk #servicedeskformsp #servicedesk #servicedesksoftware #helpdeskformsp #HelpdeskSoftware #mobilehelpdesk #psaformsp #PSA #TicketingPlatform
#TicketingSolutions #deskdaypsa #DeskDay #PSA

Xero integration is now live in DeskDay 💜

Tickets, invoices, and payments finally stay in sync. No manual reconciliation. No second-guessing what’s paid.

👉 https://deskday.com/xero-integration/

#xero #deskday #integration #psa #helpdesk #servicedesk #ticketing #itsm #msp #managedit

Datto RMM is landing inside DeskDay ⚡

Alerts, devices, and tickets in one place.
Less tab-hopping. More fixing.

Early access is opening soon.

#datto #deskday #psa #rmm

A new generation of business leaders and workforce expects faster replies, fewer emails, and more empathy. Here’s what MSPs must learn from them, or risk being left behind by their future customers.

Read more at https://deskday.com/what-millennials-and-gen-z-are-teaching-msps-about-modern-service-expectations/

#deskday #blog #itsupport #psa #msp #managedservices

Over 50% of MSP growth now comes from remote work. 📱
So why are most PSAs still desk-bound?
With DeskDay, your techs can manage tickets, chats, and alerts anywhere — web or mobile.

👉 Give your team a service desk that travels with them.

Explore more at https://deskday.com/service-desk-msp/

#MSPCommunity #helpdeskformsp #ServiceDeskSolutions #DeskDay #itconnect #helena #integration #ManagedIT

We’ve been busy, and it’s about to show. 💜 From tighter integrations to smarter collaboration, here’s a glimpse of what’s landing soon in DeskDay.

And that’s just the start. October is shaping up to be an exciting month for MSPs.

👉 Explore more at https://deskday.com/

#deskday #psa #servicedesk #msp #managedservices #itsupport #ticketing #manageditservices #itsupport #ticketing #mspticketing #MSPSolutions #MSP #psaformsp #PSA #helpdeskautomation #helpdesk #servicedesk #ticketing

What if your PSA and RMM were no longer strangers? The DeskDay + NinjaOne integration lets you stop switching tabs or losing alerts and start working as one system. 💜

Want to see it in action? Dive into the full blog here and decide if it’s time to connect your tools. https://deskday.com/deskday-ninjaone-integration/
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#deskday #psa #msp #managedservices #rmm #ninjaone #manageditservices #itsupport #ticketing #mspticketing #MSPSolutions #MSP #psaformsp #PSA #helpdeskautomation #helpdesk #servicedesk #ticketing

Why are you still asking users to log into clunky portals or send endless emails just to raise a support ticket?

Your customers are already working, chatting, and collaborating inside Microsoft Teams.

Explore more at IT-Connect page : https://deskday.com/it-connect/teams-app/

#mspticketing #MSPSolutions #MSP #psaformsp #PSA #helpdeskautomation #helpdesk #servicedesk #ticketing #MSTeams #msteamsticketing #HelpdeskSoftware #servicedesksoftware #MSPCommunity #helpdeskformsp #ServiceDeskSolutions #DeskDay

It’s been a long summer ⛱️ 🕶️, and our billing module came back looking brand new.

Smarter, sharper, and exactly what MSPs have been waiting for in a PSA. 💜

⚡ New UI
⚡ Flexible contracts
⚡ Seamless integrations (QuickBooks, Xero)

Explore more at https://deskday.com/msp-billing-software/

#psaformsp #PSA #MSP #BillingAutomation #DeskDay #Invoice #mspticketing #MSPCommunity #MSPSolutions #MSP #helpdeskautomation #Helpdesk #helpdesksupport #HelpdeskSolutions #servicedesk #servicedesksoftware

Monday morning climbing 🧗‍♀️ was awesome and we just stopped when it got too hot around noon. 👌
Next adventure 🏔️ is planned and I'm so much looking forward to it. 🤩 But first some office work 👩‍💻 and meeting with friends tomorrow. ☕️

#HappyMonday #DeskDay

I don't know when it was the last time I set up a presentation. If you don't have to do it so often, it's much more fun. 😉

#Presentation #DeskDay

I am having a desk day, which isn't nearly as dull as it sounds. On the contrary. I am up to something rather exciting.

#artistsgarden #garden #gardener #gardening #gardenphotography #artist #wolfkettler #bookpublishing #gardenbooks #photographyartist #photography #creativeproject #deskday #exciting #publishing #books

I am having a desk day, which isn't nearly as dull as it sounds. On the contrary. I am up to something rather exciting.

#artistsgarden #garden #gardener #gardening #gardenphotography #artist #wolfkettler #bookpublishing #gardenbooks #photographyartist #photography #creativeproject #deskday #exciting #publishing #books