#customersuccess — Public Fediverse posts

Updated core value: “We Obsess Over Our Customers (Legally)” - added clarification after incident.

#cbds #tech #leadership #customersuccess

https://www.europesays.com/uk/908671/ Embridge named Unit4 training provider outside Europe #BusinessTransformation #ChangeManagement #Commonwealth #CustomerSuccess #DigitalSkills #DigitalTransformation #EducationIT #EnterpriseResourcePlanning(ERP) #EU #Europe #European #GlobalExpansion #HigherEducation #Ireland #LocalGovernment #ManagementConsulting #NorthernIreland #PartnerProgrammes #PublicSector #Scotland #SoftwareAsAService(SaaS) #Unit4 #UnitedKingdomUK #UniversityOfLiverpool #Wales

🪴Become a Customer Success Manager at BlueSpice🪴

Are you a strong communicator, well-organized, and able to keep track of multiple tasks at once? Then this position is perfect for you!

💡 You can expect a diverse role with significant responsibility, close collaboration within the team, and the opportunity to actively help shape processes.

👉 Sound exciting? Then apply now: https://bluespice.com/customer-success-manager/

#CustomerSuccess #Career #ITJobs #Support #Teamwork

Real-case tech support: A trader’s smart device (MCU + Bluetooth + App + battery) was stuck because their Bluetooth module (AW318A2) wasn’t discoverable. With Chinese New Year approaching, urgency was high. We recommended KT6368A dual-mode Bluetooth, delivered samples quickly, and the demo passed in under 24 hours.
#EmbeddedSystems #Bluetooth #IoT #Hardware #Firmware #Engineering #CustomerSuccess #TechStory

Sự thay đổi tư duy: Customer Success (CS) không còn là bộ phận hỗ trợ (Cost Center) mà là động cơ tăng trưởng (Growth Engine).

Khi chuyển báo cáo CS sang Giám đốc Kinh doanh (CRO):
- Tỉ lệ duy trì (GRR) tăng từ 75% lên 87%.
- Churn hàng tháng giảm từ 3.6% xuống 1.7%.
- ROI của CS cao gấp 7 lần so với chi phí Marketing.

Các công ty SaaS hàng đầu hiện chi 14-16% ARR cho CS để tối ưu lợi nhuận bền vững.

#SaaS #CustomerSuccess #Growth #BusinessStrategy #KinhDoanh #PhanMem

https://www.reddit.com/

Hầu hết công ty SaaS chi 5-7% ARR cho CS, trong khi hàng đầu chi 12-15%, giúp giảm bỏ sót và tăng NRR. CS không chỉ là chi phí hỗ trợ mà là động lực tăng trưởng. Chi phí hợp lý có thể cải thiện LTV lên 50% thay vì chỉ dựa vào marketing. Đánh giá CS như dự án đầu tư với NPV/IRR. #SaaS #CustomerSuccess #CS #DoanhNghiep #LTV #TăngTrưởng

https://www.reddit.com/r/SaaS/comments/1qsav8s/youre_probably_spending_the_wrong_amount_on/

Bạn đang dùng gì để tạo bản trình bày QBR và vật liệu thành công khách hàng? Doanh nghiệp này tiết kiệm 60-70% thời gian nhờ AI, giảm từ ~400 giờ/năm bằng việc tự động hóa slide, kết hợp dữ liệu và ghi chú thành tài liệu chuyên nghiệp. Giải pháp khác: mẫu cố định, thuê nhân viên, hoặc dashboard trực tiếp. #QBR #AI #CustomerSuccess #NhàBèCôngNghệ #HiệuSuấtLàmViệc

https://www.reddit.com/r/SaaS/comments/1qrtanq/what_are_you_using_for_qbr_decks_and_customer/

Đội CS trở thành nút thắt? Chúng tôi đã giải quyết mà không cần thêm nhân sự. Bằng cách ghi hình lại các tình huống xử lý khách hàng từ nhân viên giỏi nhất – onboarding, xử lý sự cố, QBR – chỉnh sửa thành thư viện video học tập. Nhân viên mới xem trước khi làm việc thực tế, giảm thời gian đào tạo, tăng tốc độ thành thạo. Senior tiết kiệm hàng giờ, không phải lặp lại. Tuyển thêm người nhưng họ hòa nhập nhanh hơn. #CustomerSuccess #SaaS #CSOps #HọcTậpKỹNăng #ĐàoTạoDoanhNghiệp #TốiƯuHóa #SaasVietna

Tuyển dụng chuyên viên Hỗ trợ Khách hàng (Customer Success) tại Ấn Độ cho ca làm việc EST, lương trung bình thị trường nhưng khan hiếm ứng viên SaaS có kinh nghiệm. Yêu cầu: background SaaS, kinh nghiệm CS, tiếng Anh tốt, làm việc tại văn phòng. Gặp khó trong tuyển dụng do thiếu nhân sự phù hợp hoặc vượt ngân sách. Cần chiến lược tuyển dụng hiệu quả, nguồn nhân lực thay thế? #SaaS #CustomerSuccess #Hiring #India #TuyểnDụng #SaaS #HỗTrợKháchHàng #TuyểnDụngSaaS #IndiaJobs

https://www.reddit.com/r

Từ 0 lên 2,8M USD doanh thu/năm trong 3 năm với Sealos – hệ điều hành đám mây thông minh. Bài học: Tập trung vào khách hàng thật, không chạy theo "thành công nhanh". Bắt đầu bằng sản phẩm lỗi, bứt phá nhờ tích hợp FastGPT, chuyển từ developer sang doanh nghiệp. Giá trị cốt lõi: Customer Success. Không so sánh với Manus – mỗi hành trình có nhịp riêng. #Startup #SaaS #Sealos #FounderJourney #KhởiNghiệp #DoanhThu #CustomerSuccess #CloudOS #KinhDoanhTrựcTuyến #LessonsLearned

https://www.reddit.com/

Founder B2B SaaS đang tìm kiếm cách đo lường hiệu suất đội ngũ CS. Họ muốn tìm các chỉ số dẫn dắt để phát hiện sớm tài khoản có nguy cơ, vì NPS, CSAT và Tỷ lệ rời bỏ đều quá trễ. Đặc biệt quan tâm đến các nhóm CS từ xa. Bạn có gợi ý gì?

#SaaS #B2BSaaS #CustomerSuccess #CSM #LeadingIndicators #CustomerRetention
#SaaSViệtNam #ChămSócKháchHàng #GiữChânKháchHàng #ChỉSốDẫnDắt #HiệuSuấtĐộiNgũ

https://www.reddit.com/r/SaaS/comments/1pzvn8e/b2b_saas_founders_how_do_you_measure_customer/

Ah yes, the age-old quest to "scale" #testing with Go 🐹, because obviously, real developers have nothing better to do than play contract bingo and scenario charades. 🎭 Just sprinkle some buzzword confetti, and watch as #productivity triples in the imaginary land of customer success solutions! 🌈
https://funnelstory.ai/blog/engineering/scaling-go-testing-with-contract-and-scenario-mocks #GoLang #Buzzwords #CustomerSuccess #DeveloperHumor #HackerNews #ngated

Hội đồng thành viên Customer Success đang dành 15 giờ/tuần để làm bản trình bày QBR cho 50 khách hàng (sắp tăng lên 80). Mỗi báo cáo mất 3-4 giờ thiết kế, 1 giờ cá nhân hóa và 1 giờ thuyết trình, khiến quy trình không thể mở rộng. Khách hàng phàn nàn về template quá chung chung, trong khi phương án thuê nhân viên chuyên trách hoặc tự động hóa dữ liệu vẫn đang cân nhắc. Bạn đang dành quá nhiều thời gian cho slide thay vì trao đổi chiến lược với khách hàng? #SaaS #CustomerSuccess #QBR #KinhDoanh #

Quản lý team CS & dữ liệu khách hàng lộn xộn? Sếp không duyệt ngân sách cho ChurnZero ($20k)? Tự xây dựng hệ thống quản lý khách hàng tiềm năng bằng Notion! Dashboard theo dõi rủi ro, "Stickiness Score", doanh thu có nguy cơ mất. Tiết kiệm £50k doanh thu潜在流失! #SaaS #CustomerSuccess #Notion #khachhang #quanly

https://www.reddit.com/r/SaaS/comments/1p9v6hj/my_boss_wouldnt_approve_budget_for_churnzero_20k/

Manage Customers Smarter. Grow Faster.

Say goodbye to scattered leads & missed follow-ups — hello to a powerful CRM that works 24/7 for your business!

Mega Offer: ₹14,999 only!
Contact: +91 82200 53957
www.optimista.in

Vanagaram, Chennai

#CustomerSuccess #CRMSoftware #BusinessGrowth #AutomationTools #LeadManagement #SmallBusinessIndia #EntrepreneurLife #OptimistaCRM #SalesBoost #GrowWithOptimista #DigitalBusinessTools #TrendingNow

Proactive vs Reactive Support: Build a Better Team

https://jivoice.com/proactive-vs-reactive-customer-support/

#customersuccess #customersatisfaction #reactivesupportmodel #proactivesupportstrategies #omnichannelsupport #helpdesksoftware #customerretention #predictivesupport #customerservicebestpractices #customerjourneymapping

Xây dựng sản phẩm người dùng cần, giao tiếp rõ ràng về tính năng, hỗ trợ nhanh chóng. Đó là bí quyết để tránh tranh chấp và giữ chân khách hàng. Chất lượng là trên hết!

#SaaS #khachhang #sanpham #kinhdoanh #vietnam #business #customersuccess #productdevelopment

https://www.reddit.com/r/SaaS/comments/1ojllfq/we_always_win_disputes/

via #Microsoft : Accelerating our commercial growth

https://ift.tt/pDWFVPd
#Microsoft #CommercialGrowth #AITransformation #Leadership #Innovation #Sales #Marketing #Operations #Engineering #BusinessStrategy #CustomerSuccess #Productivity #DigitalTransformation #GenerationalSh…

via #Microsoft : Accelerating our commercial growth

https://ift.tt/pDWFVPd
#Microsoft #CommercialGrowth #AITransformation #Leadership #Innovation #Sales #Marketing #Operations #Engineering #BusinessStrategy #CustomerSuccess #Productivity #DigitalTransformation #GenerationalSh…

via #Microsoft : Accelerating our commercial growth

https://ift.tt/pDWFVPd
#Microsoft #CommercialGrowth #AITransformation #Leadership #Innovation #Sales #Marketing #Operations #Engineering #BusinessStrategy #CustomerSuccess #Productivity #DigitalTransformation #GenerationalSh…

via #Microsoft : Accelerating our commercial growth

https://ift.tt/pDWFVPd
#Microsoft #CommercialGrowth #AITransformation #Leadership #Innovation #Sales #Marketing #Operations #Engineering #BusinessStrategy #CustomerSuccess #Productivity #DigitalTransformation #GenerationalSh…

via #Microsoft : Accelerating our commercial growth

https://ift.tt/pDWFVPd
#Microsoft #CommercialGrowth #AITransformation #Leadership #Innovation #Sales #Marketing #Operations #Engineering #BusinessStrategy #CustomerSuccess #Productivity #DigitalTransformation #GenerationalSh…

Explore and Grow your sales with Zoho CRM Plus
https://zurl.co/5sClP

#sarc #sarcinfosolution
#ZohoCRM #ZohoCRMPlus
#ZohoApps
#ZohoSuite
#ZohoSolutions
#ZohoForBusiness
#CRMSoftware
#BusinessGrowth
#CustomerSuccess
#SalesAutomation
#MarketingAutomation
#ProductivityTools
#CollaborationTools
#DigitalTransformation
#BusinessAutomation
#WorkSmarter
#FutureOfWork
#TechForBusiness
#CustomerExperience
#DataDriven

Call Management & Recording Software: The Perfect Duo for Customer Success

Read my New Blog: https://amankumar2.livejournal.com/470.html

#CallManagement #CallRecording #CustomerSuccess #ContactCenter #BusinessCommunication #CRMIntegration #CustomerService #AgentTraining #QualityAssurance #Compliance

via #Microsoft : How Microsoft’s customers and partners accelerated AI Transformation in FY25 to innovate with purpose and shape their future success

https://ift.tt/tX0HCEj
#Microsoft #AITransformation #Innovation #AI #CloudSolutions #CustomerSuccess #DigitalTransformation #P…

via #Microsoft : How Microsoft’s customers and partners accelerated AI Transformation in FY25 to innovate with purpose and shape their future success

https://ift.tt/tX0HCEj
#Microsoft #AITransformation #Innovation #AI #CloudSolutions #CustomerSuccess #DigitalTransformation #P…

via #Microsoft : How Microsoft’s customers and partners accelerated AI Transformation in FY25 to innovate with purpose and shape their future success

https://ift.tt/tX0HCEj
#Microsoft #AITransformation #Innovation #AI #CloudSolutions #CustomerSuccess #DigitalTransformation #P…

via #Microsoft : How Microsoft’s customers and partners accelerated AI Transformation in FY25 to innovate with purpose and shape their future success

https://ift.tt/tX0HCEj
#Microsoft #AITransformation #Innovation #AI #CloudSolutions #CustomerSuccess #DigitalTransformation #P…

🔥 Excited to be recognized with the Customer Intelligence & Solutions – The ONE badge by Microsoft! 🚀 Honored to have helped design and deliver AI-powered applications that drive innovation and customer success. #Microsoft #AI #Azure #CustomerSuccess https://www.credly.com/badges/290aaa8a-8ec3-41da-9254-89301c856919

CRM Full Cycle provides step-by-step strategies and practical tips to enhance your customer engagement and streamline your CRM process. Discover key insights and boost growth. #CRMFullCycle #CRMStrategy #CustomerSuccess

https://teguhteja.id/crm-full-cycle-complete-tutorial-guide/

🚀 Vous rêvez de reconquérir vos clients perdus ? Une approche pourrait tout changer : un prompt complet efficace dédié à la reconquête client. https://vivreaveclia.blogspot.com/2025/04/prompt-recuperer-des-clients.html
#PromptEngineering #IntelligenceArtificielle #BusinessStrategy #CustomerSuccess #IA

Faster, Leaner Java: Unpacking Real-World Quarkus Success Patterns https://myfear.substack.com/p/faster-leaner-java-unpacking-real
#Java #Quarkus #CustomerSuccess #RealWorld

Setting the wrong expectations on what your product can do is easy. Yet, measuring your customer impact and success correctly is crucial, even in AI products. Why and How? Let's find out!
#customersuccess #AI #productmanagement
https://www.korte.co/4171

🔎 Curious about the people behind OpenProject? Today, we’re spotlighting Samantha Machon, our Customer Support & Community Manager. 💙

From maintaining strong relationships to fostering Community engagement, Samantha ensures our customers thrive with OpenProject.

👉 Get to know her, and her role at OpenProject in this interview: https://www.openproject.org/blog/customer-success-samantha/

#OpenProject #Team #CustomerSuccess #OpenSource #Jobs #CustomerSupport #Community

Are you falling for the allure of vanity metrics?

Vanity metrics might look impressive, but they often mask underlying issues and hinder real growth. Prioritize actionable metrics to drive sustainable success for your SaaS business.

https://www.linkedin.com/pulse/tempting-trap-vanity-metrics-saas-swapneel-mohite-l4uzf/

#SaaS #Metrics #BusinessGrowth #DataDriven #DigitalMarketing #DataAnalytics #BusinessIntelligence #ProductManagement #MarketingStrategy #CustomerSuccess #RevenueGrowth #CustomerExperience #ProductDevelopment #GiggleByte #SwapneelMohite

Are you falling for the allure of vanity metrics?

Vanity metrics might look impressive, but they often mask underlying issues and hinder real growth. Prioritize actionable metrics to drive sustainable success for your SaaS business.

https://www.linkedin.com/pulse/tempting-trap-vanity-metrics-saas-swapneel-mohite-l4uzf/

#SaaS #Metrics #BusinessGrowth #DataDriven #DigitalMarketing #DataAnalytics #BusinessIntelligence #ProductManagement #MarketingStrategy #CustomerSuccess #RevenueGrowth #CustomerExperience #ProductDevelopment #GiggleByte #SwapneelMohite

Are you falling for the allure of vanity metrics?

Vanity metrics might look impressive, but they often mask underlying issues and hinder real growth. Prioritize actionable metrics to drive sustainable success for your SaaS business.

https://www.linkedin.com/pulse/tempting-trap-vanity-metrics-saas-swapneel-mohite-l4uzf/

#SaaS #Metrics #BusinessGrowth #DataDriven #DigitalMarketing #DataAnalytics #BusinessIntelligence #ProductManagement #MarketingStrategy #CustomerSuccess #RevenueGrowth #CustomerExperience #ProductDevelopment #GiggleByte #SwapneelMohite

Are you falling for the allure of vanity metrics?

Vanity metrics might look impressive, but they often mask underlying issues and hinder real growth. Prioritize actionable metrics to drive sustainable success for your SaaS business.

https://www.linkedin.com/pulse/tempting-trap-vanity-metrics-saas-swapneel-mohite-l4uzf/

#SaaS #Metrics #BusinessGrowth #DataDriven #DigitalMarketing #DataAnalytics #BusinessIntelligence #ProductManagement #MarketingStrategy #CustomerSuccess #RevenueGrowth #CustomerExperience #ProductDevelopment #GiggleByte #SwapneelMohite

Are you falling for the allure of vanity metrics?

Vanity metrics might look impressive, but they often mask underlying issues and hinder real growth. Prioritize actionable metrics to drive sustainable success for your SaaS business.

https://www.linkedin.com/pulse/tempting-trap-vanity-metrics-saas-swapneel-mohite-l4uzf/

#SaaS #Metrics #BusinessGrowth #DataDriven #DigitalMarketing #DataAnalytics #BusinessIntelligence #ProductManagement #MarketingStrategy #CustomerSuccess #RevenueGrowth #CustomerExperience #ProductDevelopment #GiggleByte #SwapneelMohite

“Boost Sales and Build Loyalty: Why Every Startup Needs a CRM System”

Discover how a CRM system boosts startup sales, builds customer loyalty, and drives growth by streamlining processes and personalizing outreach.

https://startupstage.beehiiv.com/p/boost-sales-and-build-loyalty-why-every-startup-needs-a-crm-system

#SalesStrategy #BusinessAutomation
#Entrepreneurship #ScaleYourStartup
#CustomerSuccess #StartupGrowth

The last post I mage seemed to just be a long thread due to character limits.
So I created a blog for my next one

Sales Engineers Measuring What Really Matters

https://haigmail.com/sales-engineers-measuring-what-really-matters/

#SalesEngineering #CustomerSuccess #TechnicalSales #TeamSuccess #Leadership

OfferFit is hiring in a lot of roles! Not just #MachineLearning, but also #Marketing, #SoftwareEngineering, #Sales, #CustomerSuccess! Looking fora job in tech? Reach out to get on this train before it leaves the station! 🚄

https://www.linkedin.com/jobs/search/?currentJobId=4025902636&keywords=OfferFit&origin=BLENDED_SEARCH_RESULT_NAVIGATION_SEE_ALL&originToLandingJobPostings=4002976490%2C4025960874%2C4053853880

(Does this link share work? LMK)

🌟 At RELIANOID, we understand that business doesn't stop, and neither do we! That's why our dedicated support team is here for you 24/7, ready to assist with any queries or issues, no matter the time or day. Your success is our priority, and we're committed to ensuring your operations run smoothly around the clock. 🕒✨

#CustomerSupport #247Service #AlwaysOn #BusinessContinuity #ClientFirst #SupportTeam #RELIANOID #CustomerSuccess #TechSupport #BusinessSupport

https://www.relianoid.com/services/support/24x7-support/

📢 Email Service Providers | You can never do too much reading on the importance of and how to manage IP and domain reputation 🤓

Check out our latest blog post where we share eight best practices for maintaining a safe and trustworthy network for email senders. Learn about the significance of reputation, understand the signals, and discover how to implement proactive measures.

Read more here:
https://www.spamhaus.org/resource-hub/service-providers/esps-why-ip-and-domain-reputation-matter-and-how-to-manage-them/

#EmailServiceProvider
#ReputationManagement #Deliverability #CustomerSuccess

🚀 RELIANOID Experts | Dedicated 24x7 Support Specialists

We are passionate about delivering seamless support for RELIANOID Load Balancer. Skilled in troubleshooting and client-focused solutions. Let's present higher level tech service! Anytime. Anywhere. Here for you!

https://www.relianoid.com/services/support/24x7-support/

#RELIANOID #TechSupport #CustomerSuccess #ITSpecialist #TechEnthusiast #Mostpopularsupportoption #EnterpriseSupport #BusinessSupport #B2BSupport #B2B #ITSupport #anytime #anywhere #here

My team isn't hiring right now, but suspect we will be soon. In any case, the company is hiring.

Just announced today: half day Fridays and two-days in office for most teams. #Minneapolis #minnesota #pune #India #london #england #unitedkingdon #uk #belfast #singapore #bracknell

https://www.perforce.com/careers

#getfedihired #fedihire

Lots of different roles:
#sales #development #it #hr #technicalsupport #customersuccess

Lots of different brands:
#puppet #openlogic #blazemeter #helixcore

My team isn't hiring right now, but suspect we will be soon. In any case, the company is hiring.

Just announced today: half day Fridays and two-days in office for most teams. #Minneapolis #minnesota #pune #India #london #england #unitedkingdon #uk #belfast #singapore #bracknell

https://www.perforce.com/careers

#getfedihired #fedihire

Lots of different roles:
#sales #development #it #hr #technicalsupport #customersuccess

Lots of different brands:
#puppet #openlogic #blazemeter #helixcore

My team isn't hiring right now, but suspect we will be soon. In any case, the company is hiring.

Just announced today: half day Fridays and two-days in office for most teams. #Minneapolis #minnesota #pune #India #london #england #unitedkingdon #uk #belfast #singapore #bracknell

https://www.perforce.com/careers

#getfedihired #fedihire

Lots of different roles:
#sales #development #it #hr #technicalsupport #customersuccess

Lots of different brands:
#puppet #openlogic #blazemeter #helixcore

🚀 RELIANOID Experts | Dedicated 8x5 Support Specialists

We are passionate about delivering seamless support for RELIANOID Load Balancer. Skilled in troubleshooting and client-focused solutions. Let's present our most popular tech service!
https://www.relianoid.com/services/support/8x5-support/
#RELIANOID #TechSupport #CustomerSuccess #ITSpecialist #TechEnthusiast #Mostpopularsupportoption #EnterpriseSupport #BusinessSupport #B2BSupport #B2B #ITSupport

I had the opportunity to talk to Ben Hills at https://heyiris.ai/ today, and was really impressed with their security questionnaire product. It's well-aligned with current @theia guidance on using #AI as a "human productivity multiplier" for #cybersecurity and #customersuccess teams, and is taking what I think will be a more successful approach to #salesenablement than other tools in the space. If #securityquestionnaires are a pain point for you, kick the tires on this one.