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#customerservicefail — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #customerservicefail, aggregated by home.social.

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  1. Just a heads up: If you click to talk to support on the coles webpage and type "talk to agent" it no longer sends you to a 'real' person anymore, it still sends you to an AI bot but gives the bot a 'human-like' randomised name.. You can tell it's a bot as it types a huge long sentence with your name and details in a fraction of a second..

    I just reported that one of their frozen meals had broken white plastic from the shattered tray again all through the food, and when I said this was around the 15th time this has happened over the last year I got the standard cut-n-paste response:

    "We're sorry for the inconvenience, is there anything else we can help you with today?"

    Never mind the fact that people are going to die from this sooner or later, sharp plastic through your food WILL tend to cause that if left unchecked by management..

    🤦‍♂️ 🤦‍♀️ 🤦

    #Coles #CustomerServiceFail #FoodSafety

  2. Just a heads up: If you click to talk to support on the coles webpage and type "talk to agent" it no longer sends you to a 'real' person anymore, it still sends you to an AI bot but gives the bot a 'human-like' randomised name.. You can tell it's a bot as it types a huge long sentence with your name and details in a fraction of a second..

    I just reported that one of their frozen meals had broken white plastic from the shattered tray again all through the food, and when I said this was around the 15th time this has happened over the last year I got the standard cut-n-paste response:

    "We're sorry for the inconvenience, is there anything else we can help you with today?"

    Never mind the fact that people are going to die from this sooner or later, sharp plastic through your food WILL tend to cause that if left unchecked by management..

    🤦‍♂️ 🤦‍♀️ 🤦

    #Coles #CustomerServiceFail #FoodSafety

  3. Just a heads up: If you click to talk to support on the coles webpage and type "talk to agent" it no longer sends you to a 'real' person anymore, it still sends you to an AI bot but gives the bot a 'human-like' randomised name.. You can tell it's a bot as it types a huge long sentence with your name and details in a fraction of a second..

    I just reported that one of their frozen meals had broken white plastic from the shattered tray again all through the food, and when I said this was around the 15th time this has happened over the last year I got the standard cut-n-paste response:

    "We're sorry for the inconvenience, is there anything else we can help you with today?"

    Never mind the fact that people are going to die from this sooner or later, sharp plastic through your food WILL tend to cause that if left unchecked by management..

    🤦‍♂️ 🤦‍♀️ 🤦

    #Coles #CustomerServiceFail #FoodSafety

  4. Just a heads up: If you click to talk to support on the coles webpage and type "talk to agent" it no longer sends you to a 'real' person anymore, it still sends you to an AI bot but gives the bot a 'human-like' randomised name.. You can tell it's a bot as it types a huge long sentence with your name and details in a fraction of a second..

    I just reported that one of their frozen meals had broken white plastic from the shattered tray again all through the food, and when I said this was around the 15th time this has happened over the last year I got the standard cut-n-paste response:

    "We're sorry for the inconvenience, is there anything else we can help you with today?"

    Never mind the fact that people are going to die from this sooner or later, sharp plastic through your food WILL tend to cause that if left unchecked by management..

    🤦‍♂️ 🤦‍♀️ 🤦

    #Coles #CustomerServiceFail #FoodSafety

  5. Just a heads up: If you click to talk to support on the coles webpage and type "talk to agent" it no longer sends you to a 'real' person anymore, it still sends you to an AI bot but gives the bot a 'human-like' randomised name.. You can tell it's a bot as it types a huge long sentence with your name and details in a fraction of a second..

    I just reported that one of their frozen meals had broken white plastic from the shattered tray again all through the food, and when I said this was around the 15th time this has happened over the last year I got the standard cut-n-paste response:

    "We're sorry for the inconvenience, is there anything else we can help you with today?"

    Never mind the fact that people are going to die from this sooner or later, sharp plastic through your food WILL tend to cause that if left unchecked by management..

    🤦‍♂️ 🤦‍♀️ 🤦

    #Coles #CustomerServiceFail #FoodSafety

  6. I just don't get online companies who won't send tracking numbers or order updates. Most will kindly provide it automatically, others if it is requested, but Allen's Naturally has NEVER complied. It wouldn't be an issue if I had sent it to my PO Box or if an item wasn't in serious need, but c'mon I've already asked both when I ordered and by email- still nothing. I may start looking for places that carry their products instead of ordering through them. #customerservicefail

  7. I just don't get online companies who won't send tracking numbers or order updates. Most will kindly provide it automatically, others if it is requested, but Allen's Naturally has NEVER complied. It wouldn't be an issue if I had sent it to my PO Box or if an item wasn't in serious need, but c'mon I've already asked both when I ordered and by email- still nothing. I may start looking for places that carry their products instead of ordering through them. #customerservicefail

  8. I just don't get online companies who won't send tracking numbers or order updates. Most will kindly provide it automatically, others if it is requested, but Allen's Naturally has NEVER complied. It wouldn't be an issue if I had sent it to my PO Box or if an item wasn't in serious need, but c'mon I've already asked both when I ordered and by email- still nothing. I may start looking for places that carry their products instead of ordering through them. #customerservicefail

  9. Harry and David state: "You and those who receive your gifts must be delighted, or we’ll..." force you to chat with an AI agent or talk to an AI agent or get out pen and paper to write a letter.

    I'd rather live with the rotten apple than chose one of those options.

    #QualityControlFail #CustomerServiceFail #AI

  10. Harry and David state: "You and those who receive your gifts must be delighted, or we’ll..." force you to chat with an AI agent or talk to an AI agent or get out pen and paper to write a letter.

    I'd rather live with the rotten apple than chose one of those options.

    #QualityControlFail #CustomerServiceFail #AI

  11. Harry and David state: "You and those who receive your gifts must be delighted, or we’ll..." force you to chat with an AI agent or talk to an AI agent or get out pen and paper to write a letter.

    I'd rather live with the rotten apple than chose one of those options.

    #QualityControlFail #CustomerServiceFail #AI

  12. Harry and David state: "You and those who receive your gifts must be delighted, or we’ll..." force you to chat with an AI agent or talk to an AI agent or get out pen and paper to write a letter.

    I'd rather live with the rotten apple than chose one of those options.

    #QualityControlFail #CustomerServiceFail #AI

  13. Harry and David state: "You and those who receive your gifts must be delighted, or we’ll..." force you to chat with an AI agent or talk to an AI agent or get out pen and paper to write a letter.

    I'd rather live with the rotten apple than chose one of those options.

  14. @hackthebox Ordered Hack The Box merch well before Christmas. Never arrived. Multiple emails. Zero response. Gifts ruined. Make it right. #CustomerServiceFail #ChristmasRuined #hackthebox

  15. 🧵 THREAD: My nightmare experience with @Uber @UberEats @bestbuy that's left me $143+ poorer with ZERO resolution. This is how they treat customers without cars. #CustomerServiceFail #UberEats #BestBuy

  16. 🧵 THREAD: My nightmare experience with @Uber @UberEats @bestbuy that's left me $143+ poorer with ZERO resolution. This is how they treat customers without cars. #CustomerServiceFail #UberEats #BestBuy

  17. 📸😱 Oh no, someone's precious digital memories vanished into the Microsoft black hole, and shocker: customer service is MIA! Clearly, this person thought giant corporations were the best babysitters for their life's work. 🤦‍♂️🔒
    old.reddit.com/r/pcmasterrace/ #digitalmemories #microsoftblackhole #customerservicefail #corporateoversight #datarecovery #HackerNews #ngated

  18. 📸😱 Oh no, someone's precious digital memories vanished into the Microsoft black hole, and shocker: customer service is MIA! Clearly, this person thought giant corporations were the best babysitters for their life's work. 🤦‍♂️🔒
    old.reddit.com/r/pcmasterrace/ #digitalmemories #microsoftblackhole #customerservicefail #corporateoversight #datarecovery #HackerNews #ngated

  19. 📸😱 Oh no, someone's precious digital memories vanished into the Microsoft black hole, and shocker: customer service is MIA! Clearly, this person thought giant corporations were the best babysitters for their life's work. 🤦‍♂️🔒
    old.reddit.com/r/pcmasterrace/ #digitalmemories #microsoftblackhole #customerservicefail #corporateoversight #datarecovery #HackerNews #ngated

  20. 📸😱 Oh no, someone's precious digital memories vanished into the Microsoft black hole, and shocker: customer service is MIA! Clearly, this person thought giant corporations were the best babysitters for their life's work. 🤦‍♂️🔒
    old.reddit.com/r/pcmasterrace/ #digitalmemories #microsoftblackhole #customerservicefail #corporateoversight #datarecovery #HackerNews #ngated

  21. VMware's latest #licensing scheme: a masterclass in "How to Alienate Customers 101" 🙄. Apparently, they think small businesses have 72-core servers just lying around next to the water cooler 🤦‍♂️. Good luck running that 2-core server farm, folks! 😂
    systemadministration.net/vmwar #VMware #Alienation #SmallBusiness #TechHumor #CustomerServiceFail #HackerNews #ngated

  22. VMware's latest #licensing scheme: a masterclass in "How to Alienate Customers 101" 🙄. Apparently, they think small businesses have 72-core servers just lying around next to the water cooler 🤦‍♂️. Good luck running that 2-core server farm, folks! 😂
    systemadministration.net/vmwar #VMware #Alienation #SmallBusiness #TechHumor #CustomerServiceFail #HackerNews #ngated

  23. VMware's latest #licensing scheme: a masterclass in "How to Alienate Customers 101" 🙄. Apparently, they think small businesses have 72-core servers just lying around next to the water cooler 🤦‍♂️. Good luck running that 2-core server farm, folks! 😂
    systemadministration.net/vmwar #VMware #Alienation #SmallBusiness #TechHumor #CustomerServiceFail #HackerNews #ngated

  24. VMware's latest #licensing scheme: a masterclass in "How to Alienate Customers 101" 🙄. Apparently, they think small businesses have 72-core servers just lying around next to the water cooler 🤦‍♂️. Good luck running that 2-core server farm, folks! 😂
    systemadministration.net/vmwar #VMware #Alienation #SmallBusiness #TechHumor #CustomerServiceFail #HackerNews #ngated

  25. [6/x]

    Wohlgemerkt: der ausgetauschte Akku ging am 27.12. per UPS zurück.

    Eben wieder mit Dell telefoniert, wieder Bilder vom nun eingebauten Akku gemacht, vom BIOS und der Diagnoseanzeige.

    Nun wird "intern geprüft".

    Ich bekomme bestimmt die 4 Monate seit Beginn der Odyssee noch voll.

    *groaaahhhhhh*

    #dell #DellTech #spaßMitDell #DellServiceFail #customerServiceFail

  26. [6/x]

    Wohlgemerkt: der ausgetauschte Akku ging am 27.12. per UPS zurück.

    Eben wieder mit Dell telefoniert, wieder Bilder vom nun eingebauten Akku gemacht, vom BIOS und der Diagnoseanzeige.

    Nun wird "intern geprüft".

    Ich bekomme bestimmt die 4 Monate seit Beginn der Odyssee noch voll.

    *groaaahhhhhh*

    #dell #DellTech #spaßMitDell #DellServiceFail #customerServiceFail

  27. [6/x]

    Wohlgemerkt: der ausgetauschte Akku ging am 27.12. per UPS zurück.

    Eben wieder mit Dell telefoniert, wieder Bilder vom nun eingebauten Akku gemacht, vom BIOS und der Diagnoseanzeige.

    Nun wird "intern geprüft".

    Ich bekomme bestimmt die 4 Monate seit Beginn der Odyssee noch voll.

    *groaaahhhhhh*

    #dell #DellTech #spaßMitDell #DellServiceFail #customerServiceFail

  28. [6/x]

    Wohlgemerkt: der ausgetauschte Akku ging am 27.12. per UPS zurück.

    Eben wieder mit Dell telefoniert, wieder Bilder vom nun eingebauten Akku gemacht, vom BIOS und der Diagnoseanzeige.

    Nun wird "intern geprüft".

    Ich bekomme bestimmt die 4 Monate seit Beginn der Odyssee noch voll.

    *groaaahhhhhh*

    #dell #DellTech #spaßMitDell #DellServiceFail #customerServiceFail

  29. [6/x]

    Wohlgemerkt: der ausgetauschte Akku ging am 27.12. per UPS zurück.

    Eben wieder mit Dell telefoniert, wieder Bilder vom nun eingebauten Akku gemacht, vom BIOS und der Diagnoseanzeige.

    Nun wird "intern geprüft".

    Ich bekomme bestimmt die 4 Monate seit Beginn der Odyssee noch voll.

    *groaaahhhhhh*

    #dell #DellTech #spaßMitDell #DellServiceFail #customerServiceFail

  30. If for about maybe three years the automatic answer to every E-mail I write, is: sorry it might take a bit longer for you to get an answer since we are currently receiving a lot of inquiries.
    I feel like something is wrong, either you are receiving too many inquiries since your service is not satisfying enough or you are just incredibly understaffed. #customerservice #CustomerServiceFail

  31. If for about maybe three years the automatic answer to every E-mail I write, is: sorry it might take a bit longer for you to get an answer since we are currently receiving a lot of inquiries.
    I feel like something is wrong, either you are receiving too many inquiries since your service is not satisfying enough or you are just incredibly understaffed. #customerservice #CustomerServiceFail

  32. If for about maybe three years the automatic answer to every E-mail I write, is: sorry it might take a bit longer for you to get an answer since we are currently receiving a lot of inquiries.
    I feel like something is wrong, either you are receiving too many inquiries since your service is not satisfying enough or you are just incredibly understaffed. #customerservice #CustomerServiceFail

  33. [3/2] Nachtrag: Nachdem ich am 12.12. noch einmal nachfragen musste , ging es plötzlich ganz schnell.

    Eine neue Service-Mitarbeiterin schrieb mir, dass sie die Bestellung noch einmal ausgelöst hat. Der Akku war dann am 16.12. bei mir.

    Hat dann also doch 'nur' 3 Monate gedauert.

    #dell #customerServiceFail #serviceFail

  34. [3/2] Nachtrag: Nachdem ich am 12.12. noch einmal nachfragen musste , ging es plötzlich ganz schnell.

    Eine neue Service-Mitarbeiterin schrieb mir, dass sie die Bestellung noch einmal ausgelöst hat. Der Akku war dann am 16.12. bei mir.

    Hat dann also doch 'nur' 3 Monate gedauert.

    #dell #customerServiceFail #serviceFail

  35. [3/2] Nachtrag: Nachdem ich am 12.12. noch einmal nachfragen musste , ging es plötzlich ganz schnell.

    Eine neue Service-Mitarbeiterin schrieb mir, dass sie die Bestellung noch einmal ausgelöst hat. Der Akku war dann am 16.12. bei mir.

    Hat dann also doch 'nur' 3 Monate gedauert.

    #dell #customerServiceFail #serviceFail

  36. [3/2] Nachtrag: Nachdem ich am 12.12. noch einmal nachfragen musste , ging es plötzlich ganz schnell.

    Eine neue Service-Mitarbeiterin schrieb mir, dass sie die Bestellung noch einmal ausgelöst hat. Der Akku war dann am 16.12. bei mir.

    Hat dann also doch 'nur' 3 Monate gedauert.

    #dell #customerServiceFail #serviceFail

  37. [3/2] Nachtrag: Nachdem ich am 12.12. noch einmal nachfragen musste , ging es plötzlich ganz schnell.

    Eine neue Service-Mitarbeiterin schrieb mir, dass sie die Bestellung noch einmal ausgelöst hat. Der Akku war dann am 16.12. bei mir.

    Hat dann also doch 'nur' 3 Monate gedauert.

    #dell #customerServiceFail #serviceFail

  38. The Ultimate Guide to Optimizing Your Customer Journey for Engagement, Satisfaction, and Sales Leads

    In today's competitive landscape, crafting a seamless and engaging customer journey is no longer optional – it's the key to unlocking loyalty, boosting sales, and staying ahead of the curve.

    Read more-

    seosiri.com/2024/12/customer-j

    #CustomerServiceFail #Customer #customerengagement #CustomerSatisfaction #Sales #Leads #salesleads #ecommercesolutions #csat #NPSStrategicPlan #NPS #buyer

  39. Extremely disappointing first experience with @nomadinternet_. They've put me in a difficult and stressful situation. At this point, I can't, in good faith, recommend doing business with them. #CustomerServiceFail #Disappointed #ConsumerAlert 😞👎

  40. Hey @bestbuy, we need to talk about my recent return nightmare. Buckle up, folks! 🎢 #RetailFail #CustomerServiceFail

  41. @faisal they are all the same nowadays. It's sad to see how even the big successful companies of past years have ended up so low. #fail #customerservicefail

  42. @faisal they are all the same nowadays. It's sad to see how even the big successful companies of past years have ended up so low. #fail #customerservicefail

  43. @faisal they are all the same nowadays. It's sad to see how even the big successful companies of past years have ended up so low. #fail #customerservicefail

  44. @faisal they are all the same nowadays. It's sad to see how even the big successful companies of past years have ended up so low. #fail #customerservicefail

  45. @faisal they are all the same nowadays. It's sad to see how even the big successful companies of past years have ended up so low. #fail #customerservicefail

  46. Listen, why are you making things difficult when I want to cancel your service? First you won't let me cancel when I want, and then you use your bot to offer me discounts. The bot is bad enough, but when you say that you're going to transfer me to one of your "Product Advocate" team members, and they don't answer within 15 minutes, well, I'll never use your service again. #customerservicefail

  47. Listen, why are you making things difficult when I want to cancel your service? First you won't let me cancel when I want, and then you use your bot to offer me discounts. The bot is bad enough, but when you say that you're going to transfer me to one of your "Product Advocate" team members, and they don't answer within 15 minutes, well, I'll never use your service again. #customerservicefail

  48. Listen, why are you making things difficult when I want to cancel your service? First you won't let me cancel when I want, and then you use your bot to offer me discounts. The bot is bad enough, but when you say that you're going to transfer me to one of your "Product Advocate" team members, and they don't answer within 15 minutes, well, I'll never use your service again. #customerservicefail

  49. Listen, why are you making things difficult when I want to cancel your service? First you won't let me cancel when I want, and then you use your bot to offer me discounts. The bot is bad enough, but when you say that you're going to transfer me to one of your "Product Advocate" team members, and they don't answer within 15 minutes, well, I'll never use your service again. #customerservicefail

  50. Listen, why are you making things difficult when I want to cancel your service? First you won't let me cancel when I want, and then you use your bot to offer me discounts. The bot is bad enough, but when you say that you're going to transfer me to one of your "Product Advocate" team members, and they don't answer within 15 minutes, well, I'll never use your service again. #customerservicefail

  51. Opened a ticket 2 weeks ago on #GCash's app, unable to transfer #PayPal funds. GCash reps say I should convert funds to PHP, but they've always been in PHP. Support incompetence is alarming & should make us all wary of keeping money in GCash. #CustomerServiceFail

  52. Opened a ticket 2 weeks ago on #GCash's app, unable to transfer #PayPal funds. GCash reps say I should convert funds to PHP, but they've always been in PHP. Support incompetence is alarming & should make us all wary of keeping money in GCash. #CustomerServiceFail