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#customerreviews — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #customerreviews, aggregated by home.social.

  1. Yale Insights: A Simple Thumbs Up or Down Eliminates Racial Bias in Online Ratings‌‌. “In a study of an online gig-economy platform, Yale SOM’s Tristan Botelho and his co-authors found that the ubiquitous five-star rating system could subtly propagate discrimination. But they also found a surprisingly simple fix: switching to a two-point scale (thumbs up or thumbs down) eliminated […]

    https://rbfirehose.com/2025/02/22/yale-insights-a-simple-thumbs-up-or-down-eliminates-racial-bias-in-online-ratings/