#customerrelations — Public Fediverse posts

🎉 Breaking News: #CEO apologizes for saying something monumentally stupid. 🙄 Clearly, the cutting-edge strategy of insulting your customers as "terrorists" required a swift PR U-turn. 🤦‍♂️ Keep an eye out for the next apology: "Sorry for the #apology." 🚀
https://www.forbes.com/sites/thomasbrewster/2026/07/17/flock-ceo-sorry-for-labelling-activists-terrorists/ #BreakingNews #PRDisaster #CustomerRelations #SocialMedia #HackerNews #ngated

Federal government contracting CUSTOMER RELATIONS. It is vital to understand the roles, responsibilities and authorities of the personnel with whom the contractor must do business.
https://rosecoveredglasses.wordpress.com/2026/06/19/federal-government-contracting-customer-relations/
#GovernmentContracting #CustomerRelations

What Happened When Pope Leo XIV Had to Call Customer Service

https://web.brid.gy/r/https://www.nytimes.com/2026/05/05/us/pope-leo-xiv-bank-customer-service.html

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Data Centers’ Hunger for Energy Could Raise All Electric Bills - Individuals and small businesses may end up bearing some of the cost of grid upgrades nee... - https://www.nytimes.com/2025/05/16/business/energy-environment/data-centers-utilities-electricity-bills.html #regulationandderegulationofindustry #energyinformationadministration #prices(faresfeesandrates) #factoriesandmanufacturing #conservationofresources #electriclightandpower #customerrelations #woodmackenzieltd #dominionenergy

Tesla Sales Are Slumping, Even in the Most E.V.-Friendly Place - Elon Musk’s involvement in right-wing politics contributed to fewer deliveries in Norway ... - https://www.nytimes.com/2025/04/02/business/tesla-sales-elon-musk.html #internationaltradeandworldmarket #right-wingextremismandalt-right #electricandhybridvehicles #prices(faresfeesandrates) #fringegroupsandmovements #customerrelations #fuelefficiency #companyreports #teslamotorsinc #trumpdonaldj #automobiles #batteries

TikTok to ‘Go Dark’ on Sunday for Its 170 Million American Users - The Chinese-owned company said it will cut off its services unless the U.S. assures Apple... - https://www.nytimes.com/2025/01/17/technology/17tiktok-goes-dark-sunday-apple-google.html #regulationandderegulationofindustry #unitedstatespoliticsandgovernment #beijingbytedancetechnologycoltd #computersandtheinternet #decisionsandverdicts #mobileapplications #customerrelations #lawandlegislation #tiktok(bytedance) #socialmedia

AT&T to Credit Customers After Internet Outages - The announcement follows a year of high-profile internet blackouts that hit several compa... - https://www.nytimes.com/2025/01/08/technology/att-outages-credit.html #verizoncommunicationsinc #computersandtheinternet #computernetworkoutages #customerrelations #at&tinc

How Airlines Are Using AI to Make Flying Easier - Airlines are using artificial intelligence to save fuel, keep customers informed and hold... - https://www.nytimes.com/2024/05/10/travel/airlines-artificial-intelligence.html #computersandtheinternet #artificialintelligence #delays(transportation) #airlinesandairplanes #travelandvacations #customerrelations #americanairlines #deltaairlinesinc #alaskaairlines #koreanairlines #unitedairlines #aircanada #airports

AT&T Offers $5 Credit After Widespread Service Outage - Thousands of customers lost service on Thursday when the telecommunications company ran i... - https://www.nytimes.com/2024/02/25/business/att-outage-credit.html #telephonesandtelecommunications #shutdowns(institutional) #computernetworkoutages #cellulartelephones #customerrelations #at&tinc

‘Training My Replacement’: Inside a Call Center Worker’s Battle With A.I. - To many people, chatbots and other technology feel like a ticking time bomb, sure to expl... - https://www.nytimes.com/2023/07/19/business/call-center-workers-battle-with-ai.html #telephonesandtelecommunications #layoffsandjobreductions #artificialintelligence #careersandprofessions #customerrelations #laborandjobs #at&tinc

Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong - Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by... - https://www.nytimes.com/2023/01/13/business/southwest-airlines-bob-jordan.html #aviationaccidentssafetyanddisasters #southwestairlinescompany #computersandtheinternet #delays(transportation) #generalelectriccompany #airlinesandairplanes #jordanroberte(1960-) #customerrelations #oliverwymangroup #stocksandbonds #unitedstates

‘We Just Couldn’t Keep Up With the Volume’ - Southwest Airlines’ chief executive, Bob Jordan, said frigid temperatures and mistakes by... - https://www.nytimes.com/2023/01/13/business/southwest-airlines-bob-jordan-corner-office.html #aviationaccidentssafetyanddisasters #southwestairlinescompany #computersandtheinternet #delays(transportation) #generalelectriccompany #airlinesandairplanes #customerrelations #oliverwymangroup #stocksandbonds #roberte.jordan #unitedstates #christmas

@AlexaInTheWoods @tfl @juliezerbo @MaxGuthier Hi Alexa- Thank you! You have got an excellent point! It’s all about the educated customer 👍
#balenciaga #children #childrensfashion #customerrelations
#fashiondesign #fashiontech

Tech Hacks to Make Traveling Right Now Less of a Headache - The travel industry is recovering from the pandemic, but messily. These apps and tips can... - https://www.nytimes.com/2022/08/17/technology/personaltech/tech-travel.html #computersandtheinternet #hotelsandtravellodgings #coronavirus(2019-ncov) #airlinesandairplanes #contenttype:service #travelandvacations #mobileapplications #customerrelations #thepointsguyllc

How Wish Built (and Fumbled) a Dollar Store for the Internet - The number of users has plummeted, and its stock price has dropped. Former employees poin... - https://www.nytimes.com/2022/07/07/business/media/wish-online-dollar-store.html #advertisingandmarketing #universityofwaterloo #sanfrancisco(calif) #mobileapplications #customerrelations #onlineadvertising #shoppingandretail #consumerreviews #discountselling #e-commerce

Tesla Is Forcing the Auto Industry to Rethink How It Sells Cars - Tesla shifted to selling cars entirely online in 2019. Now, some established automakers, ... - https://www.nytimes.com/2022/06/21/business/tesla-online-sales-dealerships.html #electricandhybridvehicles #computersandtheinternet #farleyjamesdjr(1962-) #rivianautomotivellc #customerrelations #shoppingandretail #teslamotorsinc #lucidmotorsinc #automobiles #fordmotorco #e-commerce #muskelon

Thefts, Fraud and Lawsuits at the World’s Biggest NFT Marketplace - OpenSea, one of the highest-profile crypto start-ups, is facing a backlash over stolen an... - https://www.nytimes.com/2022/06/06/technology/nft-opensea-theft-fraud.html #opensea(ozonenetworksinc) #collectorsandcollections #nonfungibletokens(nfts) #computersandtheinternet #customerrelations #virtualcurrency #venturecapital #monkeysandapes #devinfinzer #alexatallah #plagiarism #start-ups #art

Etsy and the Sameness of Internet Fights - How much should the middleman get? - https://www.nytimes.com/2022/04/13/technology/etsy-strike.html #prices(faresfeesandrates) #computersandtheinternet #internal-sub-only-nl #mobileapplications #customerrelations #e-commerce #strikes #etsyinc

Chatbots Are Becoming Smarter - Customer service chatbots may finally become more intelligent, more conversational and mo... - https://www.nytimes.com/2022/03/03/technology/ai-chatbot.html #internationalbusinessmachinescorporation #telephonesandtelecommunications #computersandtheinternet #artificialintelligence #aispecialreport2022 #customerrelations #supercomputers #generalmotors #gartnerinc #antheminc

Oura Ring 3 Review: A Missed Opportunity for Wearable Tech - At a time when we are concerned about health, the smart ring, which can track sleep and b... - https://www.nytimes.com/2022/01/26/technology/personaltech/oura-ring-3-review.html #motorcyclesmotorbikesandmotorscooters #quarantine(lifeandculture) #computersandtheinternet #coronavirus(2019-ncov) #contenttype:service #mobileapplications #wearablecomputing #customerrelations #temperature #ourahealth #exercise #sleep

QR Codes Are Here to Stay. So Is the Tracking They Allow. - Fueled by a desire for touchless transactions, QR codes popped up everywhere in the pande... - https://www.nytimes.com/2021/07/26/technology/qr-codes-tracking.html #mobilecommerceandpayments #computersandtheinternet #coronavirus(2019-ncov) #mobileapplications #customerrelations #consumerbehavior #restaurants #smartphones #squareinc #barcodes #privacy #paypal

Chatwoot is an open source alternative to Intercom, Zendesk, Salesforce Service Cloud, and other proprietary customer relations communications platforms https://squeet.me/objects/962c3e1074b2f3a2ad8161b5db6cb45b3b6bbc60

5 Ways to Get More Out of Android 11 - The current version of Google’s mobile operating system includes several features that ca... - https://www.nytimes.com/2021/06/02/technology/personaltech/android-11.html #android(operatingsystem) #computersandtheinternet #mobileapplications #customerrelations #smartphones #googleinc

Amazon’s Great Purge - Evictions of some popular products evictions tell us a lot about untrustworthy internet r... - https://www.nytimes.com/2021/05/21/technology/amazons-great-purge.html #computersandtheinternet #customerrelations #consumerreviews #amazon.cominc #e-commerce

Coinbase Users Say Crypto Start-Up Ignored Their Pleas for Help - As Coinbase prepares to be the first major cryptocurrency company to go public, it is struggling w... - https://www.nytimes.com/2021/03/24/technology/coinbase-bitcoin-complaints.html #regulationandderegulationofindustry #bankingandfinancialinstitutions #suitsandlitigation(civil) #cyberattacksandhackers #bitcoin(currency) #customerrelations #virtualcurrency #coinbaseinc

When Your Last $166 Vanishes: ‘Fast Fraud’ Surges on Payment Apps - People are getting defrauded as they turn to Square’s Cash App and PayPal’s Venmo to do more onlin... - https://www.nytimes.com/2020/10/11/technology/fraud-payment-apps.html #bankingandfinancialinstitutions #zelle(earlywarningservicesllc) #mobilecommerceandpayments #securityandwarningsystems #computersandtheinternet #coronavirus(2019-ncov) #mobileapplications #fraudsandswindling #customerrelations #e-commerce

A Car Insurance Claim Estimate Before the Tow Truck Is Called - Using algorithms, tech companies are helping insurers speed up the process after an accident, make... - https://www.nytimes.com/2020/09/17/business/car-insurance-claim-estimate-artificial-intelligence.html #automobileinsuranceandliability #trafficaccidentsandsafety #computersandtheinternet #artificialintelligence #mobileapplications #customerrelations #dalyacalex #tractable

Everlane’s Promise of ‘Radical Transparency’ Unravels - Employees past and present are challenging management, saying the company’s ethical image was an i... more: https://www.nytimes.com/2020/07/26/fashion/everlane-employees-ethical-clothing.html #corporatesocialresponsibility #layoffsandjobreductions #advertisingandmarketing #workplaceenvironment #sanfrancisco(calif) #your-feed-selfcare #fashionandapparel #shoppingandretail #customerrelations #your-feed-fashion #raceandethnicity