#customerrelations — Public Fediverse posts

What Happened When Pope Leo XIV Had to Call Customer Service

https://web.brid.gy/r/https://www.nytimes.com/2026/05/05/us/pope-leo-xiv-bank-customer-service.html

How Airlines Turned First-Class Seats From Freebies to a Profit Engine

https://fed.brid.gy/r/https://www.nytimes.com/2026/04/10/business/airlines-first-class-seats-tickets-upgrades.html

How Airlines Turned First-Class Seats From Freebies to a Profit Engine

https://fed.brid.gy/r/https://www.nytimes.com/2026/04/10/business/airlines-first-class-seats-tickets-upgrades.html

Same Product, Same Store, but on Instacart, Prices Might Differ

https://fed.brid.gy/r/https://www.nytimes.com/2025/12/09/business/instacart-algorithmic-pricing.html

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Hãng xe điện Rivian (Mỹ) đang gây bức xúc lớn khi tăng giá bán xe vô lý hàng chục nghìn USD, thậm chí áp dụng cả cho những khách hàng tiên phong đã đặt cọc từ trước. Hành động này bị xem là phản bội khách hàng và khó chấp nhận.

#Rivian #ElectricVehicles #PriceHike #CustomerRelations #EVNews #XeĐiện #TăngGiá #QuanHệKháchHàng #TinTứcÔTô

https://vietnamnet.vn/mot-hang-xe-lon-tang-gia-ban-vo-ly-phan-boi-khach-hang-tien-phong-2457199.html

Data Centers’ Hunger for Energy Could Raise All Electric Bills - Individuals and small businesses may end up bearing some of the cost of grid upgrades nee... - https://www.nytimes.com/2025/05/16/business/energy-environment/data-centers-utilities-electricity-bills.html #regulationandderegulationofindustry #energyinformationadministration #prices(faresfeesandrates) #factoriesandmanufacturing #conservationofresources #electriclightandpower #customerrelations #woodmackenzieltd #dominionenergy

Tesla Sales Are Slumping, Even in the Most E.V.-Friendly Place - Elon Musk’s involvement in right-wing politics contributed to fewer deliveries in Norway ... - https://www.nytimes.com/2025/04/02/business/tesla-sales-elon-musk.html #internationaltradeandworldmarket #right-wingextremismandalt-right #electricandhybridvehicles #prices(faresfeesandrates) #fringegroupsandmovements #customerrelations #fuelefficiency #companyreports #teslamotorsinc #trumpdonaldj #automobiles #batteries

AT&T to Credit Customers After Internet Outages - The announcement follows a year of high-profile internet blackouts that hit several compa... - https://www.nytimes.com/2025/01/08/technology/att-outages-credit.html #verizoncommunicationsinc #computersandtheinternet #computernetworkoutages #customerrelations #at&tinc

How Airlines Are Using AI to Make Flying Easier - Airlines are using artificial intelligence to save fuel, keep customers informed and hold... - https://www.nytimes.com/2024/05/10/travel/airlines-artificial-intelligence.html #computersandtheinternet #artificialintelligence #delays(transportation) #airlinesandairplanes #travelandvacations #customerrelations #americanairlines #deltaairlinesinc #alaskaairlines #koreanairlines #unitedairlines #aircanada #airports

AT&T Offers $5 Credit After Widespread Service Outage - Thousands of customers lost service on Thursday when the telecommunications company ran i... - https://www.nytimes.com/2024/02/25/business/att-outage-credit.html #telephonesandtelecommunications #shutdowns(institutional) #computernetworkoutages #cellulartelephones #customerrelations #at&tinc

When Your Last $166 Vanishes: ‘Fast Fraud’ Surges on Payment Apps - People are getting defrauded as they turn to Square’s Cash App and PayPal’s Venmo to do more onlin... - https://www.nytimes.com/2020/10/11/technology/fraud-payment-apps.html #bankingandfinancialinstitutions #zelle(earlywarningservicesllc) #mobilecommerceandpayments #securityandwarningsystems #computersandtheinternet #coronavirus(2019-ncov) #mobileapplications #fraudsandswindling #customerrelations #e-commerce

A.I. May Not Take Your Job, but It Could Become Your Boss - The goal of automation has always been efficiency. What if artificial intelligence sees humanity i... more: https://www.nytimes.com/2019/06/23/technology/artificial-intelligence-ai-workplace.html?emc=rss&partner=rss #executivesandmanagement(theory) #workplacehazardsandviolations #computersandtheinternet #artificialintelligence #workplaceenvironment #customerrelations #wagesandsalaries #laborandjobs #productivity #metlifeinc