#customerloyalty — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #customerloyalty, aggregated by home.social.
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I've been dealing with what I suspect is an #AI #chatbot in a #customersupport interaction that's been going on for over a month now without any resolution.
Just mindless words. No actual problem-solving, no evidence of "thinking", just going around and around in circles.
It's infuriating, and a great example of how to destroy brand value and #customerloyalty by being penny-wise and pound-foolish.
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Why Are Communities Becoming More Valuable Than Audiences?
For many years, building an audience was considered one of the most important goals in business.The logic was simple.More followers meant more visibility.More visibility meant more opportunities.More opportunities meant more growth.This approach helped countless creators, entrepreneurs, and businesses build successful brands online.Today, however, another trend is emerging.Communities are becoming increasingly valuable.Many business owners are discovering that a smaller, highly engaged […] -
Why Are Email Lists More Valuable Than Social Media Followers?
Social media has become one of the most powerful communication tools in history.Businesses can reach thousands of people instantly. Creators can build audiences from anywhere in the world. Entrepreneurs can share ideas, products, and services with potential customers at an unprecedented scale.As a result, many people focus heavily on follower counts.More followers often appear to mean more opportunities.Yet some of the most successful marketers, creators, and business owners place greater […]