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#customer360 — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #customer360, aggregated by home.social.

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  1. Salesforce which last yr introduced its #EinsteinAI framework behind its #Customer360 platform published what it says is industry’s first #Guidelines for #Trusted #GenerativeAI. Written by Paula Goldman chief ethical & humane use officer & Kathy Baxter, principal architect of ethical #AI at the company, the guidelines are meant to help orgs prioritize AI-driven innovation around ethics & accuracy including where bias leaks can spring up and how to find and cauterize them. techrepublic.com/article/sales

  2. Mit der Kundenverwaltung Salesforce Genie sollen Unternehmen die Daten ihrer Käuferschaft über hauseigene Dienste sammeln, um sie gezielt ansprechen zu können.
    Salesforce Genie soll Kundendaten verbinden