#customer-satisfaction — Public Fediverse posts

AXA Global Business Services Embarks on a New Era of Transformation as it Celebrates 30 Years in India

AXA GBS marks three decades in India, expanding across Bangalore, Pune, UK, and Morocco. It serves over 35…
#France #FR #Europe #EU #AXA #AXAGBS #AXAgroup #customersatisfaction #EmployeeEngagement #GBS #GlobalBusiness #operationalexcellence
https://www.europesays.com/france/73889/

Hanwha General Insurance CEO Visits Call Center, Calls Staff ‘Company’s Asset’

Na Chae-beom (right), CEO of Hanwha General Insurance, visits the company’s customer service center in Cheongju, North Chungcheong…
#EuropeSays #Korea #KR #Hanwha #callcenter #CheongjuCustomerServiceCenter #chiefconsumerofficer #consumerprotection #customersatisfaction #HanwhaGeneralInsurance #HanwhaGroup #NaChae-beom
https://www.europesays.com/korea/138953/

Inside POSCO, Schaeffler, Panasonic and Lumen’s Path to Smarter CX

The Gist Preparation beats technology. Across four B2B companies on three continents, AI success depended on organizational readiness…
#EuropeSays #Korea #KR #POSCO #aiincustomerexperience #csat #Customerexperience #CustomerLoyalty #customersatisfaction #Editorial
https://www.europesays.com/korea/131983/

What CX Leaders Must Prove Under the EU AI Act

The Gist What does the EU AI Act now require of customer-facing AI? Article 50 requires that people…
#Europe #EU #AIchatbot #aieuact #chatbot #conversationalAI #CustomerExperience #customersatisfaction #EuropeanUnion #Feature
https://www.europesays.com/europe/118383/

New York orders $50 million in utility penalties returned to customers after service failures

Five utilities in New York are facing state penalties after regulators concluded they fell short on basic customer…
#EuropeSays #Britain #Europe #EU #NationalGrid #customersatisfaction #Customerservice #levelofservice #LibertyUtilities #NewYork #PSC #PublicServiceCommission #service #statepenalties
https://www.europesays.com/britain/88722/

https://www.europesays.com/britain/88722/ New York orders $50 million in utility penalties returned to customers after service failures #CustomerSatisfaction #CustomerService #LevelOfService #LibertyUtilities #NationalGrid #NewYork #PSC #PublicServiceCommission #service #StatePenalties

Public Service Commission fines National Grid, Liberty, other utilities for poor customer service | Top Stories

ALBANY — The state Public Service Commission has hit five utility companies including National Grid and Liberty Utilities…
#EuropeSays #Britain #Europe #EU #NationalGrid #customersatisfaction #enbridgegasnewbrunswick #publicservicecommission(singapore)
https://www.europesays.com/britain/85268/

https://www.europesays.com/britain/85268/ Public Service Commission fines National Grid, Liberty, other utilities for poor customer service | Top Stories #CustomerSatisfaction #EnbridgeGasNewBrunswick #NationalGrid #PublicServiceCommission(singapore)

Telenor Denmark Reports Strong Q2, Highlights 5G and Digital Infrastructure Investments https://www.byteseu.com/2202424/ #5GConnections #CustomerSatisfaction #Denmark

Telenor Denmark Reports Strong Q2, Highlights 5G and Digital Infrastructure Investments

Telenor Denmark reported record-high customer satisfaction, continued mobile subscriber growth, and higher service revenue in the second…
#Denmark #Danmark #DK #Europe #Europa #EU #5Gconnections #customersatisfaction #denmark
https://www.europesays.com/3135262/

https://www.europesays.com/dk/130787/ Telenor Denmark Reports Strong Q2, Highlights 5G and Digital Infrastructure Investments #5GConnections #CustomerSatisfaction #Danmark #Denmark

What the Starbucks Korea Crisis Teaches Marketers About Cultural Risk https://www.byteseu.com/2192464/ #BrandLoyalty #CustomerExperience #CustomerLoyalty #CustomerSatisfaction #Editorial #marketing #SouthKorea #starbucks

What the Starbucks Korea Crisis Teaches Marketers About Cultural Risk

The Gist Cultural landmine. Starbucks Korea’s ‘Tank Day’ tumbler campaign collided with the anniversary of the 1980 Gwangju…
#EuropeSays #Korea #KR #SouthKorea #brandloyalty #Customerexperience #CustomerLoyalty #customersatisfaction #Editorial #marketing #Starbucks
https://www.europesays.com/korea/84766/

Scalefusion Recognized as a High Performer in G2’s Europe Regional Grid® for Unified Endpoint Management (UEM)

PUNE, India, July 6, 2026 /PRNewswire/ — ProMobi Technologies today announced that Scalefusion, its unified endpoint management solution,…
#Europe #EU #customersatisfaction #endpointsecurity #G2 #identityandaccessmanagement #Scalefusion #unifiedendpointmanagement #verifiedcustomerreviews
https://www.europesays.com/europe/87228/

LG Electronics Tops After-Sales Quality Index for Third Straight Year

LG Electronics ranked first for the third consecutive year in the home appliance after-sales service category of the…
#EuropeSays #Korea #KR #LG #after-salesservice #AIcustomerservice #customersatisfaction #homeappliances #KoreanStandardsAssociation #KS-SQI #LGElectronics #LGGroup #remotediagnostics
https://www.europesays.com/korea/71661/

LG Electronics Tops After-Sales Quality Index for Third Straight Year

LG Electronics ranked first for the third consecutive year in the home appliance after-sales service category of the…
#EuropeSays #Korea #KR #LGElectronics #after-salesservice #AIcustomerservice #customersatisfaction #homeappliances #KoreanStandardsAssociation #KS-SQI #LG #remotediagnostics
https://www.europesays.com/korea/71557/

Hyundai Motor America Appoints Steven Yandura as Vice President of U.S. National Sales

FOUNTAIN VALLEY, Calif., June 24, 2026 /PRNewswire/ — Hyundai Motor America has named Steven Yandura vice president of…
#EuropeSays #Korea #KR #HyundaiMotor #customersatisfaction #GenesisMotor #Hyundai #HyundaiMotorAmerica #retailsalesrecords #salesoperations #u-s #vicepresident
https://www.europesays.com/korea/65915/

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

#Meme Wednesday

The introduction of #KCS brings several benefits, including higher #customersatisfaction, better #businessresults and, last but not least, higher #employeesatisfaction.

#Meme Wednesday

The introduction of #KCS brings several benefits, including higher #customersatisfaction, better #businessresults and, last but not least, higher #employeesatisfaction.

#Meme Wednesday

The introduction of #KCS brings several benefits, including higher #customersatisfaction, better #businessresults and, last but not least, higher #employeesatisfaction.

https://www.evshift.com/440509/peugeot-l-designed-to-last-l-cyril-souchaud-2/ Peugeot l Designed To Last l Cyril Souchaud #Allure #automobile #CARS #CustomerSatisfaction #Cyril #CyrilSouchaud #Design #DesignToLast #Designed #ElectricCars #ElectricVehicles #EV #Factory #French #peugeot #quality #Sochaux #Souchaud #Technology

https://www.europesays.com/britain/13220/ Nationwide named UK’s best bank #CommunityServices #CustomerSatisfaction #Forbes #Nationwide #UK #UnitedKingdom

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Unravel the perks of Carrier Offload! Boost user experience and handle traffic like a pro with Hotspot 2.0 & OpenRoaming.🚀 Dive in: https://wayfiwireless.com/introduction-to-carrier-offload #CarrierOffload #CustomerSatisfaction #WayFiWireless

https://www.evshift.com/425542/peugeot-l-designed-to-last-l-manuel-gentile-2/ Peugeot l Designed To Last l Manuel Gentile #Allure #automobile #CARS #CustomerSatisfaction #Design #DesignToLast #Designed #ElectricCars #ElectricVehicles #EV #Factory #French #Gentile #MANUEL #ManuelGentile #peugeot #Sochaux #Technology

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates

BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.

In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.

2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag

Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.

2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag

I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.

2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag

I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.

2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag

I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.

2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag

This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.

2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag

Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.

3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag

I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.

3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag

I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.

Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates

BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.

In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.

2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag

Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.

2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag

I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.

2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag

I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.

2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag

I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.

2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag

This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.

2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag

Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.

3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag

I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.

3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag

I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.

Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates

BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.

In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.

2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag

Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.

2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag

I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.

2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag

I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.

2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag

I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.

2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag

This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.

2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag

Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.

3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag

I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.

3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag

I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.

Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates

BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.

In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.

2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag

Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.

2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag

I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.

2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag

I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.

2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag

I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.

2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag

This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.

2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag

Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.

3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag

I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.

3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag

I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.

Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates

BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.

In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.

2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag

Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.

2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag

I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.

2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag

I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.

2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag

I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.

2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag

This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.

2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag

Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.

3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag

I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.

3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag

I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

https://www.europesays.com/uk/758630/ UK’s favourite supermarket revealed, according to customer satisfaction survey #Aldi #Asda #Britain #CustomerSatisfaction #CustomerService #England #GreatBritain #NorthernIreland #ProductQuality #Scotland #ShoppersValue #StoreAppearance #supermarket #UK #UnitedKingdom #ValueForMoney #Wales

#Meme Wednesday

The introduction of #KCS brings several benefits, including higher #customersatisfaction, better #businessresults and, last but not least, higher #employeesatisfaction.

#Meme Wednesday

The introduction of #KCS brings several benefits, including higher #customersatisfaction, better #businessresults and, last but not least, higher #employeesatisfaction.

Swiss Serenity Celebrates 200 Five-Star Customer Reviews, Reinforcing Its Role as a Trusted Platform for 2nd Pillar Asset Recovery in French-Speaking and German-Speaking Switzerland https://www.byteseu.com/1721981/ #CustomerSatisfaction #PensionSystem #Porrentruy #SwissCitizens #SwissSerenity #Switzerland

Love your customers

https://bcantrill.dtrace.org/2025/12/31/love-your-customers/

#HackerNews #LoveYourCustomers #CustomerExperience #BusinessGrowth #CustomerSatisfaction #RelationshipBuilding

Love your customers

https://bcantrill.dtrace.org/2025/12/31/love-your-customers/

#HackerNews #LoveYourCustomers #CustomerExperience #BusinessGrowth #CustomerSatisfaction #RelationshipBuilding

Love your customers

https://bcantrill.dtrace.org/2025/12/31/love-your-customers/

#HackerNews #LoveYourCustomers #CustomerExperience #BusinessGrowth #CustomerSatisfaction #RelationshipBuilding

Love your customers

https://bcantrill.dtrace.org/2025/12/31/love-your-customers/

#HackerNews #LoveYourCustomers #CustomerExperience #BusinessGrowth #CustomerSatisfaction #RelationshipBuilding

Love your customers

https://bcantrill.dtrace.org/2025/12/31/love-your-customers/

#HackerNews #LoveYourCustomers #CustomerExperience #BusinessGrowth #CustomerSatisfaction #RelationshipBuilding

💡 "Affrontare problemi è opportunità di crescita, risolverli vuole dire fiducia guadagnata. I clienti ritornano volentieri dove vengono valorizzati." #Soluzioni #CustomerSatisfaction

🔗 https://www.tomshw.it/business/aver-problemi-e-risolverli-e-meglio-i-clienti-tornano-piu-volentieri

💡 "Affrontare problemi è opportunità di crescita, risolverli vuole dire fiducia guadagnata. I clienti ritornano volentieri dove vengono valorizzati." #Soluzioni #CustomerSatisfaction

🔗 https://www.tomshw.it/business/aver-problemi-e-risolverli-e-meglio-i-clienti-tornano-piu-volentieri

💡 "Affrontare problemi è opportunità di crescita, risolverli vuole dire fiducia guadagnata. I clienti ritornano volentieri dove vengono valorizzati." #Soluzioni #CustomerSatisfaction

🔗 https://www.tomshw.it/business/aver-problemi-e-risolverli-e-meglio-i-clienti-tornano-piu-volentieri

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Twilio finds businesses overestimate AI chatbot satisfaction by 31%: Twilio survey of 4,800 consumers and 457 business leaders shows 90% of organizations believe customers are satisfied with AI, but only 59% of consumers agree. https://ppc.land/twilio-finds-businesses-overestimate-ai-chatbot-satisfaction-by-31/ #AI #Chatbots #CustomerSatisfaction #Twilio #BusinessInsights