#customer-satisfaction — Public Fediverse posts

#Meme Wednesday

The introduction of #KCS brings several benefits, including higher #customersatisfaction, better #businessresults and, last but not least, higher #employeesatisfaction.

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Weekly output: teens + AI chatbots, Android updates, Trump on data-center energy use, Archer + Starlink, balcony solar, customer feedback, CDA 230 + AI, Bluetooth updates

BARCELONA–It’s a treat to be able to start off a post with this dateline. This is the 13th trip that’s afforded me that opportunity and the 12th involving MWC. But this trip isn’t like the ones before it in one way; on my way across the Atlantic, my country started a war of choice because the president felt like it. The world is better without Iran’s worthless, murdering theocrat Ali Khameni, but I have little confidence in the Trump administration’s ability to do the right things for that long-suffering country.

In addition to the links you see below, Patreon readers got a bonus post from me in which I shared lessons learned from more than 10 years of booking Airbnbs.

2/24/2026: Most Teens Use AI for Homework Help. 10% Let It Do Everything, PCMag

Getting an advance copy of this new study from the Pew Research Center gave me a chance to note a new student-understudy chatbot called Einstein and quiz the CEO behind that app.

2/25/2026: Android Update Puts Gemini AI In the Driver’s Seat for Ride-Hail, Food Orders, PCMag

I have somehow become PCMag’s Android-updates guy. This report included a little testimony about Google’s call-scam-detection feature misfiring for me, an important bit of context to include in a post telling readers about Google bringing that tool to Samsung’s new Galaxy S26 series of phones.

2/25/2026: As Energy Costs Soar, Trump Pushes AI Giants to ‘Produce Their Own Electricity’, PCMag

I didn’t watch the entire State of the Union address because self-care is an important thing, but after reading about President Trump’s call for data-center operators to pay for their electricity and power infrastructure, I knew I’d have to write about that initiative.

2/27/2028: Archer Aviation Taps Starlink for Air Taxi Connectivity, PCMag

I still don’t quite get the point of adding Starlink connectivity to aircraft that won’t fly longer than 15 minutes or higher than 4,000 feet above major cities, but this was an easy post to crank out Friday morning before heading to Dulles that afternoon to start my journey to Spain.

2/28/2026: After Years of Shining in Europe, Balcony Solar Comes Out of the Dark in the US, PCMag

This story had been in the works for literally months–I took the photo you see at the top of the piece on the afternoon that I arrived in Berlin for IFA in September–but the policy picture has also changed dramatically, and for the better, over the intervening months.

2/28/2026: What’s the Best Way to Get Customer Feedback in 2026? Hint: It’s Not Email, PCMag

Two weeks after the customer-experience firm Medallia had me at its annual conference in Vegas (with my hotel covered upfront and my airfare to be reimbursed), PCMag ran my recap of what I learned there.

3/1/2026: Online Platforms Are Not Liable for What Users Post. Should That Include Gen AI?, PCMag

I spent Thursday at the Cato Institute for this enlightening conference marking the 30th anniversary of Section 230 of the Communications Decency Act, the 1996 act that bars you from suing an online platform for something that one of its users posted.

3/1/2026: Bluetooth Is Getting an Upgrade. Here’s What It Means for Your Devices, PCMag

I took almost all of the notes for this at CES in January, but I needed more time to confirm some details and then write the post, after which its lack of a news peg left it easy to set aside for a bit.

Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Tecniche per Ispirare Altri nel Fitness e Ottimizzare Siti Web Scopri le tecniche per ispirare gli altri nel fitness. #Fitness #Ispirazione #Ebook Impara a diventare un istruttore di riferimento. #Istruttore #Leadership #SviluppoPersonale Ottimizza il tuo sito web con strategie SEO efficaci. #SEO #Ottimizzazione #SitoWeb Migliora l'esperienza utente per i tuoi clienti. #UserExperience #CustomerSatisfaction #Ebook Usa visual elemen...

Love your customers

https://bcantrill.dtrace.org/2025/12/31/love-your-customers/

#HackerNews #LoveYourCustomers #CustomerExperience #BusinessGrowth #CustomerSatisfaction #RelationshipBuilding

Whoever at Mephisto (shoes) decided that it is a company rule to refuse to reimburse the difference when exchanging shoes should look for another job. Even the AI that will replace them would ‘know’ that this is an anti-customer move.

There’s no excuse for this abusive policy. Nothing prevents you from simply crediting the card used for the purchase, or giving back the difference in cash. Forcing a longtime customer to return within a year to buy more stuff is off-putting. It makes the customer want to never shop at your store again. That’s exactly what will happen when I find a way to spend the 30€ you owe me.

#CustomerSatisfaction #CustomerRelations #Mephisto

Twilio finds businesses overestimate AI chatbot satisfaction by 31%: Twilio survey of 4,800 consumers and 457 business leaders shows 90% of organizations believe customers are satisfied with AI, but only 59% of consumers agree. https://ppc.land/twilio-finds-businesses-overestimate-ai-chatbot-satisfaction-by-31/ #AI #Chatbots #CustomerSatisfaction #Twilio #BusinessInsights

Weekly output: customer satisfaction scores, Qualcomm Quick Charge, TiVo OS, The Onion

This week started at home, then took me out of town first to New Orleans for the Online News Association’s conference (the ninth I’ve attended), followed by Los Angeles for Cranky Dorkfest (my overdue introduction to that avgeek meetup).

9/9/2025: This PC Maker Just Pushed Apple Out of the Top Spot for Customer Satisfaction, PCMag

I had more time than I thought I would Monday to write this when jury duty turned into a roughly 20-minute exercise–they seated the jury they needed right before my reporting time.

9/10/2025: Qualcomm Quick Charge Tech Gets Big Update. Will It Appear on Any US Phones?, PCMag

One of my editors asked if I could pick up this embargoed item, and I had enough slack time in my schedule Tuesday to make that happen.

9/12/2025: Xperi’s TiVo OS aims to bring search and simplicity to TV makers, Light Reading

After a show-floor interview at IFA that gave me about 95% of what I needed, it took a few more days for Xperi’s PR firm to confirm a couple of details, after which I wrote and filed the piece for my telecom trade-pub client during some downtime at ONA Thursday afternoon.

9/14/2025: The Onion CEO Unloads on AI’s Joke-Writing Skills, Says Infowars Purchase Still on the Table, PCMag

Having seen Ben Collins on a panel at SXSW 2019, I thought he would make an engaging, funny speaker at ONA. He was, but he also made some serious points about the Trump administration’s frequent hostility to dissent and the need for journalists to resist that pressure.

#ACSI #avgeek #BenCollins #connectedTV #CrankyDorkfest #CrankyFlier #customerSatisfaction #fastCharging #IFA #LAX #LosAngeles #NewOrleans #ONA #OnlineNewsAssociation #Qualcomm #QuickCharge #satire #streamingVideo #TheOnion #TiVoOS #Xperi

There is a reason why we have such #Loyal #Customers! ✨
I am privileged to be part of this #TopRated #BedAndBreakfast #Success since 2011. #Gratitude to Lydie for making it all possible. 🌟

https://www.puma-it.ie/en/clients-reviews-and-testimonials

#Review #Testimonial #CustomerLoyalty
#CustomerSatisfaction #ThankYou
#FeedbackFriday #SupportLocal 🤩

Agile ITSM turns rigid processes into rapid value—what’s your next move? #AgileITSM #DigitalTransformation #ITLeadership #ModernIT #DevOps #ITOps #AgileMindset #ServiceExcellence #IncidentManagement #ContinuousImprovement #Automation #SelfService #Collaboration #Swarming #MTTR #MTTD #Metrics #Innovation #CustomerSatisfaction
https://medium.com/@sanjay.mohindroo66/beyond-the-ticket-agile-itsm-for-speed-clarity-and-impact-550a98882cb1

⭐⭐⭐⭐⭐ - "I have had nothing but good experience with Rad Web Hosting..." - Janice L Read more ➡️ rwh.biz/5stars #customerfeedback #customersatisfaction #fivestars #hosting #webhosting

⭐⭐⭐⭐⭐ - "I have had nothing but good experience with Rad Web Hosting..."
- Janice L

Read more ➡️ https://rwh.biz/5stars

#customerfeedback #customersatisfaction #fivestars #hosting #webhosting

Kyobo Life Insurance has reduced its average processing time for customer complaints to just 0.8 days, leveraging automation and data-driven systems to enhance customer satisfaction.
#YonhapInfomax #KyoboLifeInsurance #VoiceOfCustomer #ProcessingTime #CustomerSatisfaction #ManagementSupportSystem #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=65525

"We noticed that you have maybe not had the time yet to complete our Guest Satisfaction Survey following your stay at the hotel ..."

Yes, that must be it. As opposed to being so fed up with my inbox being filled with surveys, customer feedback and review requests multiple times for every interaction I have with a business that I'm just about to add a spam filter dedicated to blocking this noise.

#Feedback #Spam #CustomerSatisfaction

Quality Humor - Testing is important to ensure software/systems don't give the client/customer a bad day. #humor #testing #qa #qc #business #quality #customersatisfaction

I've been thinking about all the customer satisfaction surveys whose first question is, "After your recent interaction with us, how likely are you to recommend us to a friend or colleague?" Yes, that's right, the all-important "net promoter score."
No. Just no.
#customerSatisfaction #NetPromoterScore
🧵1/6

When it comes to building your own product, prioritization is key! Don't waste time building the wrong thing - know what your customers want and build it. Lesley is here to share her insights👉 https://wpsessions.com/?p=33558
#ProductPrioritization #CustomerSatisfaction

⭐️⭐️⭐️⭐️⭐️ - “Great Fast Support - Really Fast and very helpful support. Solved every problem.” - Dimitris

Learn more: https://radwebhosting.com

#customersatisfaction #customerservice #customerfeedback #customerreview #customerexperience #webhosting #webhostingcompany #webhostingservices #hosting #dallas #dfw

Daily Inspiration: "Create more happy!" - Futurist Jim Carroll

In just about two weeks, I'll be headed to Abu Dhabi, where I will speak to a senior group of government ministers and executives for the seven Emirates. I'm quite looking forward to the talk and working with this group.

The process to book me started a few weeks ago, and as with many major organizations, can often become quite complex for a seemingly simple speaking engagement. There is a contract to sign, a procurement system in which to be set up, paperwork to be exchanged, and payment to be processed. In every engagement of this type, there are inevitably some bumps along the way, which is often a challenge given the extremely short booking timeline. It can be a time-consuming and painful process - American Express once had to pay our fee via PayPal because they could not get their internal payment system aligned to our payment terms!

Some issues began to unfold with this situation - entirely not unexpected - and my wife and I were diligently working through the process with several folks on the other side of the contract. There were the inevitable hiccups and delays ... until someone with the title Expert with the Customer Happiness Center Department of the Ministry of Cabinet Affairs got involved ... and pushed our information through the procurement system.

The what?

The Customer Happiness Center!

The job description title caught my attention, as did the idea of a department focused on happiness. Immediately, the thought came to my mind - in this world of accelerating expectations, increasing demand for quality service, and often instant online feedback, what many organizations need to delight both suppliers and customers is a Customer Happiness Center!

Make more happy!

#CreateMoreHappy #CustomerHappiness #PositiveExperience #ServiceExcellence #Innovation #HappyCustomers #CustomerSatisfaction #DelightClients #OrganizationalCulture

Original post: https://jimcarroll.com/2024/10/daily-inspiration-organizational-culture-create-more-happy/

California's latest legislation is about to change the game for subscription services, and it’s something both businesses and consumers need to know. Curious about how this new law could impact you? Discover what’s coming and how it could shape the future of customer experience. Don’t miss out!

https://www.kiledjian.com/main/2024/9/29/say-goodbye-to-subscription-hassles-californias-new-click-to-cancel-law-explained

#California #ClickToCancel #ConsumerProtection #SubscriptionServices #AB2863 #EasyCancellation #ConsumerRights #OnlineShopping #DigitalLaw #LegalUpdates #BusinessCompliance #SubscriptionManagement #Ecommerce #MarketingStrategy #CustomerSatisfaction #Transparency #UserExperience #SubscriptionEconomy #BusinessInnovation #ConsumerAdvocacy #DigitalMarketing #RegulatoryChanges #BusinessGrowth #CustomerTrust #TechNews #PrivacyLaw #Compliance #ConsumerAwareness #SmallBusiness #StartupAdvice #LegalCompliance #CustomerExperience #ConsumerEducation #SubscriptionModel #TechTrends

देश भर में ग्राहक संतुष्टि सर्वेक्षण में 11 से 2 नंबर पर पहुंचा कांगड़ा एयरपोर्ट।

https://aliyesha.com/sub/articles/news/display/hp_kanggra_airport_second_customer_satisfaction

#himachal #dharamshala #india #press #news #airport #airports #customersatisfaction #survey #aai #AirportAuthorityOfIndia #congratulations

Enjoy tracker free news reading with us. #privacy #privacymatters

Explore the advanced capabilities of on-site servers in retail, from personalized shopping experiences to seamless integration with cutting-edge technologies, driving innovation and customer satisfaction: https://ter.li/w4vi7t

#Retail #CustomerSatisfaction #ServerArchitecture #Server

Thank you for your wonderful 5-star review! We are delighted to hear that our #support #service met your #expectations. Your feedback is incredibly #valuable to us and inspires our team to continue delivering #top-notch service. If you ever need assistance in the future, we're always here to help!

#CustomerSatisfaction #SupportService #ThankYou #5StarReview #CustomerFeedback #ExcellenceInService

Pepper from AsokPethouse only has one expression and anyone who has to work in a customer facing role can strongly relate. #photography #cats #retail #CustomerSatisfaction

Don't worry at all if you have to work this weekend and maybe you need to update or make changes on your network.
We're here for you. We're constantly helping you.
#TechSupport #24x7Support #TechnicalAssistance #CustomerService #HelpDesk #ITSupport #ProblemSolving #CustomerCare #AlwaysAvailable #TechHelp #SupportTeam #RoundTheClock #CustomerAssistance #ServiceExcellence #ITServices #Troubleshooting #SupportExperts #ContinuousSupport #TechSolutions #CustomerSatisfaction

I'm late to the party but finally jumped in. Prusa released a firmware update for my now 3 year old Mini+, adding input shaping. This increases the print quality and doubles the speed. Way to go Prusa 3D, keeping your products relevant and customers happy!!! ❤️

#3dprinting #opensource #prusa #CustomerSatisfaction