#crmkonvo — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #crmkonvo, aggregated by home.social.
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Is your AI assistant actually working for the vendor? Dan Miller and the #CRMKonvo team dissect the agentic mirage, the black box of LLMs, and why 'My Terms' and VCONs are the only way to save consumer privacy.
https://zurl.co/OiVQ9
#AgenticAI #Privacy #CX #CRM -
Is your AI assistant actually working for the vendor? Dan Miller and the #CRMKonvo team dissect the agentic mirage, the black box of LLMs, and why 'My Terms' and VCONs are the only way to save consumer privacy.
https://zurl.co/OiVQ9
#AgenticAI #Privacy #CX #CRM -
Is your AI assistant actually working for the vendor? Dan Miller and the #CRMKonvo team dissect the agentic mirage, the black box of LLMs, and why 'My Terms' and VCONs are the only way to save consumer privacy.
https://zurl.co/OiVQ9
#AgenticAI #Privacy #CX #CRM -
Is your AI assistant actually working for the vendor? Dan Miller and the #CRMKonvo team dissect the agentic mirage, the black box of LLMs, and why 'My Terms' and VCONs are the only way to save consumer privacy.
https://zurl.co/OiVQ9
#AgenticAI #Privacy #CX #CRM -
Your "Agentic AI" is a Ferrari without wheels. Stop making engine noises in the garage. Without "Golden Context," you're just driving on messy data. We expose the full reality check in our #CRMKonvo.
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Your "Agentic AI" is a Ferrari without wheels. Stop making engine noises in the garage. Without "Golden Context," you're just driving on messy data. We expose the full reality check in our #CRMKonvo.
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Could AI start handling more than just recommendations—maybe entire workflows? Agentic AI might be the big disruptor everyone’s whispering about. We’ll dig into where it could lead (and what pitfalls lie ahead) in our next #CRMKonvo!
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
Could AI start handling more than just recommendations—maybe entire workflows? Agentic AI might be the big disruptor everyone’s whispering about. We’ll dig into where it could lead (and what pitfalls lie ahead) in our next #CRMKonvo!
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
Is seat-based pricing on the verge of extinction? With automation eliminating routine tasks, the old “per-user” model might be running out of steam. In our #CRMKonvo, we’ll debate how pricing could evolve—outcome-based, consumption-based, or something totally new?
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
Is seat-based pricing on the verge of extinction? With automation eliminating routine tasks, the old “per-user” model might be running out of steam. In our #CRMKonvo, we’ll debate how pricing could evolve—outcome-based, consumption-based, or something totally new?
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
AI is everywhere—some say it’s the future, others say it’s just trendy buzz. And let’s not forget all those “industry-specific” solutions. In our upcoming #CRMKonvo, we’re asking whether AI and vertical hype really drive value or just feed the marketing machine.
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
AI is everywhere—some say it’s the future, others say it’s just trendy buzz. And let’s not forget all those “industry-specific” solutions. In our upcoming #CRMKonvo, we’re asking whether AI and vertical hype really drive value or just feed the marketing machine.
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
We’re spotlighting the people who matter most: your customers. In our #CRMKonvo, we’ll be sharing unfiltered insights on what they truly need from their CRM—less fluff, more problem-solving. Join us as we dig into the real challenges and real wins from those on the front lines.
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
We’re spotlighting the people who matter most: your customers. In our #CRMKonvo, we’ll be sharing unfiltered insights on what they truly need from their CRM—less fluff, more problem-solving. Join us as we dig into the real challenges and real wins from those on the front lines.
LI: https://zurl.co/GH2aV
FB: https://zurl.co/ASalw
YT: https://zurl.co/RPQDC -
Is #genAI the best thing since sliced bread? Or will it see its #Metaverse moment, lacking evidence for high value use cases?
The answer in our #CRMKonvo.
Hint: These scenarios might be kept guarded by the #customers!
More good points were made
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Is #genAI the best thing since sliced bread? Or will it see its #Metaverse moment, lacking evidence for high value use cases?
The answer in our #CRMKonvo.
Hint: These scenarios might be kept guarded by the #customers!
More good points were made
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What are the 5 biggest mistakes that #EnSW #customers are making?
And what are the 5 biggest mistakes that #vendors are making?
Great questions and even better answers!
What a great #CRMKonvo with Joshua Greenbaum
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What are the 5 biggest mistakes that #EnSW #customers are making?
And what are the 5 biggest mistakes that #vendors are making?
Great questions and even better answers!
What a great #CRMKonvo with Joshua Greenbaum
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Is there a difference between #customerexperience and #customerengagement? Why? Which role does the employee play? Is #AI the panacea? What is the @SAP take? Ritu Bhargava made many a good point in an engaging #CRMKonvo
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Is there a difference between #customerexperience and #customerengagement? Why? Which role does the employee play? Is #AI the panacea? What is the @SAP take? Ritu Bhargava made many a good point in an engaging #CRMKonvo
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Ray Wang is talking #EthicalAI: Tackling bias and data privacy head-on. #EthicalAI #DataSecurity
What is the right ethics to use? is my truth your bias?
Get the scoop in this #CRMKonvo
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Ray Wang is talking #EthicalAI: Tackling bias and data privacy head-on. #EthicalAI #DataSecurity
What is the right ethics to use? is my truth your bias?
Get the scoop in this #CRMKonvo
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Why is @SAP different when it comes to #industrycloud? And why is industry cloud the future of #CRM? We covered a broad spectrum of topics and Ritu Bhargava made a many good point.
An engaging #CRMKonvo
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Why is @SAP different when it comes to #industrycloud? And why is industry cloud the future of #CRM? We covered a broad spectrum of topics and Ritu Bhargava made a many good point.
An engaging #CRMKonvo
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Is there a difference between #customerexperience and #customerengagement? And why? Why is @SAP different when it comes to #industrycloud? We covered a broad spectrum of topics and Ritu Bhargava made a many good point in an engaging #CRMKonvo
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Is there a difference between #customerexperience and #customerengagement? And why? Why is @SAP different when it comes to #industrycloud? We covered a broad spectrum of topics and Ritu Bhargava made a many good point in an engaging #CRMKonvo
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Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
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Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
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Is there a difference between #customerexperience and #customerengagement? Why? Which role does the employee play? Is #AI the panacea? What is the @SAP take? Ritu Bhargava made many a good point in an engaging #CRMKonvo
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Is there a difference between #customerexperience and #customerengagement? Why? Which role does the employee play? Is #AI the panacea? What is the @SAP take? Ritu Bhargava made many a good point in an engaging #CRMKonvo
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Ray Wang is talking #EthicalAI: Tackling bias and data privacy head-on. #EthicalAI #DataSecurity
What is the right ethics to use? is my truth your bias?
Get the scoop in this #CRMKonvo
-
Ray Wang is talking #EthicalAI: Tackling bias and data privacy head-on. #EthicalAI #DataSecurity
What is the right ethics to use? is my truth your bias?
Get the scoop in this #CRMKonvo
-
Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
-
Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
-
Why is @SAP different when it comes to #industrycloud? And why is industry cloud the future of #CRM? We covered a broad spectrum of topics and Ritu Bhargava made a many good point.
An engaging #CRMKonvo
-
Why is @SAP different when it comes to #industrycloud? And why is industry cloud the future of #CRM? We covered a broad spectrum of topics and Ritu Bhargava made a many good point.
An engaging #CRMKonvo
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Is #employeeexperience important for #customerexperience - what can (and should) companies do to support #callcenter agents to generate positive experiences?
Ginger Conlon gives some very good answers to these (and more) questions during our #CRMKonvo
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Is #employeeexperience important for #customerexperience - what can (and should) companies do to support #callcenter agents to generate positive experiences?
Ginger Conlon gives some very good answers to these (and more) questions during our #CRMKonvo
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Which industries are best suited for the widespread adoption of #AI and #generativeAI?
Listen to Ray Wang of Constellation Research spilling the beans in our #CRMKonvo
Hint: It is not necessarily what you would expect.
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Which industries are best suited for the widespread adoption of #AI and #generativeAI?
Listen to Ray Wang of Constellation Research spilling the beans in our #CRMKonvo
Hint: It is not necessarily what you would expect.
-
Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
-
Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
-
Is there a difference between #customerexperience and #customerengagement? And why? Why is @SAP different when it comes to #industrycloud? We covered a broad spectrum of topics and Ritu Bhargava made a many good point in an engaging #CRMKonvo
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Is there a difference between #customerexperience and #customerengagement? And why? Why is @SAP different when it comes to #industrycloud? We covered a broad spectrum of topics and Ritu Bhargava made a many good point in an engaging #CRMKonvo
-
Is #employeeexperience important for #customerexperience - what can (and should) companies do to support #callcenter agents to generate positive experiences?
Ginger Conlon gives some very good answers to these (and more) questions during our #CRMKonvo
-
Is #employeeexperience important for #customerexperience - what can (and should) companies do to support #callcenter agents to generate positive experiences?
Ginger Conlon gives some very good answers to these (and more) questions during our #CRMKonvo
-
Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
-
Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
-
Is #employeeexperience important for #customerexperience - what can (and should) companies do to support #callcenter agents to generate positive experiences?
Ginger Conlon gives some very good answers to these (and more) questions during our #CRMKonvo
-
Is #employeeexperience important for #customerexperience - what can (and should) companies do to support #callcenter agents to generate positive experiences?
Ginger Conlon gives some very good answers to these (and more) questions during our #CRMKonvo