#crmkonvo — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #crmkonvo, aggregated by home.social.
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Your "Agentic AI" is a Ferrari without wheels. Stop making engine noises in the garage. Without "Golden Context," you're just driving on messy data. We expose the full reality check in our #CRMKonvo.
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Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
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Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
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Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
-
Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?
Why?
Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.
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wow, this #CRMKonvo was a great ride with LOTs of valuable insight for vendors.
There are lots of valuable insights embedded in this.
Kristin Rosenow has and thankfully shared a lot of her experiences selecting and working with various systems, including #HubSpot, #salesforce #Freshworks #Microsoft365 , #zoho
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Salespeople should be change agents for their #customer, yet are the most change averse people themselves. How to help them by being buyer centric is part of this great #CRMKonvo with Kevin Dixon of @boxxstep