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#crmkonvo — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #crmkonvo, aggregated by home.social.

  1. Thomas Wieberneit @[email protected] ·

    Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?

    Why?

    Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.

    zurl.co/wZCE

    #contactcenter #ex #cx #crmkonvo
  2. Thomas Wieberneit @[email protected] ·

    Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?

    Why?

    Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.

    zurl.co/wZCE

    #contactcenter #ex #cx #crmkonvo
  3. Thomas Wieberneit @[email protected] ·

    Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?

    Why?

    Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.

    zurl.co/wZCE

    #contactcenter #ex #cx #crmkonvo
  4. Thomas Wieberneit @[email protected] ·

    Call deflection and containment not the right KPIs when it comes to making a #contactcenter successful (and customers happy)?

    Why?

    Merijn te Booij of @genesys explains and lets out a lot of secrets about the impact of #EX on #CX in this #CRMKonvo.

    zurl.co/wZCE

    #contactcenter #ex #cx #crmkonvo