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#crisisline — Public Fediverse posts

Live and recent posts from across the Fediverse tagged #crisisline, aggregated by home.social.

  1. CW: Crisis Lines - rant-warn about "AI" - exploitation

    Will someone PLEASE show me the railroad track carrying all the pseudoscience surveillance trains hauling "AI"-assist, instant "AI" QA, and sentiment detection "AI" to the US #988Lifeline, so I can lay down on the tracks and get it over with.

    Ill-gotten conversations as data, stolen from persons when vulnerable. Impossible to have meaningful consent for that, to build these models. Includes exploitation of #CrisisLine workers. They are vulnerable in those moments also.

    Pseudoscience for surveillance, control, to institutionalize and sanction continued neglect of basic supports for crisis lines, and in society.

    Where's #SAMHSA? Where's the #FTC?

    One example, they also have an automated QA product.
    classic.clinicaltrials.gov/ct2

  2. CW: US crisis line worker survey - final report - 988

    Linking here to important work by Dan Fichter (he/him) and Greta Opzt (they/them) from survey of #CrisisLineWorkers. Final report here:
    crisiscrowd.org/survey/2023/re

    & here's a link to webpage with other resources, Dan's notes on the study and #KaiserFamilyFoundation reporting out today.
    crisiscrowd.org/

    Thoughts: This is important because it centers the voices of #CrisisLine workers. Also, because Dan and Greta have the ability--and access--to communicate the messages to authorities within the systems.

    In the US, the federal gov't agency #SAMHSA contracts with a non-profit #Vibrant to administer the #988Lifeline. This might solve some problems, but it creates many others. Non-profit is a tax designation & this is a capitalist system of "care". It also makes accountability difficult, except for the most egregious offenses that catch a day of heat, then we move on. Besides these links, you also got my commentary!
    #CrisisLines #KFF

  3. CW: US crisis line worker survey - final report - 988

    Linking here to important work by Dan Fichter (he/him) and Greta Opzt (they/them) from survey of #CrisisLineWorkers. Final report here:
    crisiscrowd.org/survey/2023/re

    & here's a link to webpage with other resources, Dan's notes on the study and #KaiserFamilyFoundation reporting out today.
    crisiscrowd.org/

    Thoughts: This is important because it centers the voices of #CrisisLine workers. Also, because Dan and Greta have the ability--and access--to communicate the messages to authorities within the systems.

    In the US, the federal gov't agency #SAMHSA contracts with a non-profit #Vibrant to administer the #988Lifeline. This might solve some problems, but it creates many others. Non-profit is a tax designation & this is a capitalist system of "care". It also makes accountability difficult, except for the most egregious offenses that catch a day of heat, then we move on. Besides these links, you also got my commentary!
    #CrisisLines #KFF

  4. CW: US crisis line worker survey - final report - 988

    Linking here to important work by Dan Fichter (he/him) and Greta Opzt (they/them) from survey of #CrisisLineWorkers. Final report here:
    crisiscrowd.org/survey/2023/re

    & here's a link to webpage with other resources, Dan's notes on the study and #KaiserFamilyFoundation reporting out today.
    crisiscrowd.org/

    Thoughts: This is important because it centers the voices of #CrisisLine workers. Also, because Dan and Greta have the ability--and access--to communicate the messages to authorities within the systems.

    In the US, the federal gov't agency #SAMHSA contracts with a non-profit #Vibrant to administer the #988Lifeline. This might solve some problems, but it creates many others. Non-profit is a tax designation & this is a capitalist system of "care". It also makes accountability difficult, except for the most egregious offenses that catch a day of heat, then we move on. Besides these links, you also got my commentary!
    #CrisisLines #KFF

  5. CW: US crisis line worker survey - final report - 988

    Linking here to important work by Dan Fichter (he/him) and Greta Opzt (they/them) from survey of #CrisisLineWorkers. Final report here:
    crisiscrowd.org/survey/2023/re

    & here's a link to webpage with other resources, Dan's notes on the study and #KaiserFamilyFoundation reporting out today.
    crisiscrowd.org/

    Thoughts: This is important because it centers the voices of #CrisisLine workers. Also, because Dan and Greta have the ability--and access--to communicate the messages to authorities within the systems.

    In the US, the federal gov't agency #SAMHSA contracts with a non-profit #Vibrant to administer the #988Lifeline. This might solve some problems, but it creates many others. Non-profit is a tax designation & this is a capitalist system of "care". It also makes accountability difficult, except for the most egregious offenses that catch a day of heat, then we move on. Besides these links, you also got my commentary!
    #CrisisLines #KFF

  6. CW: US crisis line worker survey - final report - 988

    Linking here to important work by Dan Fichter (he/him) and Greta Opzt (they/them) from survey of #CrisisLineWorkers. Final report here:
    crisiscrowd.org/survey/2023/re

    & here's a link to webpage with other resources, Dan's notes on the study and #KaiserFamilyFoundation reporting out today.
    crisiscrowd.org/

    Thoughts: This is important because it centers the voices of #CrisisLine workers. Also, because Dan and Greta have the ability--and access--to communicate the messages to authorities within the systems.

    In the US, the federal gov't agency #SAMHSA contracts with a non-profit #Vibrant to administer the #988Lifeline. This might solve some problems, but it creates many others. Non-profit is a tax designation & this is a capitalist system of "care". It also makes accountability difficult, except for the most egregious offenses that catch a day of heat, then we move on. Besides these links, you also got my commentary!
    #CrisisLines #KFF

  7. CW: crisis lines - organizing workers

    I'm working on building a list of contacts - individuals and orgs - w/ ability to reach individual crisis line workers. Organizing is on horizon.

    #CrisisLine workers are typically isolated. In some cases, intentionally, by orgs they work for.

    📢 Send contacts my way please! ty

    My email is at advocacy website contact page: reformcrisistextline.com/conta
    #CrisisLines #Organizing

  8. My #CrisisLine philosophy is:
    no algorithms in the data, and delete all saved crisis conversations after allowing for some quality control. No "AI" prompts for crisis line workers (live feeding #AI lines as options). No "effectiveness" algorithms for workers or on the conversations.

    May sound extreme but I've evolved to this viewpoint. There are other ways to do QA, including voluntary surveys, generous staffing & training. These ways toward respectful care are better than "AI". Better for all of us, as humans caring & being cared for in a terrible,beautiful world. Make it so ❤️​
    #988Lifeline #AI #MentalHealth #Crisislines