#crisiscommunications — Public Fediverse posts

Some really pertinent advice here when it comes to maintaining brand trust and responding to cyber attacks from the AUSCERT chief.

For reasons that are probably obvious, I've gotten rather interested in the value of good, clear communication following a cyber attack, and Dr. Ivano Bongiovanni's opinions really mirror my own.

#cybersecurity #crisiscommunications

https://www.cyberdaily.au/security/11790-customers-value-brand-trust-when-it-comes-to-cyber-security-according-to-auscert-boss

From our archives - how tourism marketing pros can use their social media accounts during natural disasters and crises. Help keep people informed, even before you're ready to welcome visitors back:

https://www.tourismcurrents.com/your-megaphone-tourism-social-media-and-natural-disasters/

#SocialTown #tourism #turismo #tourisme #CrisisCommunications #HurricaneHelene

I admit it: the headline got me. "IS THE TRUTH THE FIRST CASUALTY?"

But, I'm glad it did. Here's a quick read with salient #crisiscommunications points.

#EmergencyManagement #BusinessContinuity

https://reliefweb.int/report/world/truth-first-casualty-role-communication-crisis-and-humanitarian-action

With extreme weather events like blizzards, hurricanes, and wildfires becoming much more common, brands need to be better prepared to send their customers messages to help them both prepare for these events and stay informed afterward >> https://blogs.oracle.com/marketingcloud/post/taking-care-of-customers-in-a-weather-emergency-real-or-otherwise #digitalmarketing #extremeweather #crisiscommunications

The Great North American Blackout of 2003 was the first time I was a crisis communication point person. Learned a lot about who to trust, who gets the work done, who hides, and who's bluster.

It also helps shape my assessment of the subsequent crops of corporate, branding, and reputation experts. I've not been wrong yet.

#Blackout2003 #CrisisCommunications

https://www.cbc.ca/news/canada/toronto/20-years-the-great-north-america-blackout-1.6935512

Via The Washington Post: "Over nearly seven years, [Dolly] Parton’s outreach after the [2016 Gatlinburg TN] fires has been the focus of a crisis communications lecture [Univ of Alabama professor Lance] Kinney has delivered to professionals and students across the country. Each time, he said he leaves attendees with a question: 'At your time of crisis, who will be your Dolly Parton?'”

https://www.washingtonpost.com/nation/2023/05/17/dolly-parton-greedy-politicians-song-politics/

#CrisisCommunications #DollyParton

As my colleague at the University of Washington's Center for an Informed Public, postdoctoral scholar Rachel Moran-Prestridge told Zadrozny, Tiffany Dover's employer was "operating under old assumptions that their role is to control the narrative, when really, they’re not in control of these narratives at all. PR just doesn’t understand how to operate in the world of misinformation.” [2/2] https://www.nbcnews.com/tech/misinformation/tiffany-dover-conspiracy-theorists-silence-rcna69401

#UWCIP #UniversityOfWashington #CrisisCommunications #PublicRelations

"No one has figured out the perfect way to respond to this phenomenon or how to react to a pile-on from conspiracy theorists," @zadrozny reports for NBC News. "But Tiffany Dover’s example might provide a road map — for what not to do." [1/2] https://www.nbcnews.com/tech/misinformation/tiffany-dover-conspiracy-theorists-silence-rcna69401

#CrisisCommunications #MisinformationResearch

CLAW - the 🚨 #CrisisManagement 🚨 workshop for the GÉANT community - will take place twice this year: online (2 May) and in person (5-6 December)!

We met Maria Edblom Tauson, Senior #Security Officer at SUNET, to talk about the upcoming online edition 👉 https://connect.geant.org/2023/03/29/claw-2023-interview-with-maria-edblom-tauson-sunet-sweden

#Security #CyberSecurity #HumanFactor #CyberSec #CyberSecAwareness #CrisisResponse #CrisisCommunications #NRENs

Oh right, of course the whole thing is a hoax

#business #corporate #corporations #brands #socialmedia #socialmediamarketing #USA #UnitedStates #ESG #CSR #businessowner #businessowners #Propaganda #misinformation #Disinformation #media #BusinessNews #crisismanagement #crisisleadership #crisiscommunications

https://www.triplepundit.com/story/2023/businesses-end-war-ukraine/767356

In 2022, @IST produced 386 pages published in 21 reports, briefings, and one-pagers. Their research spanned everything from the #ransomware payment ecosystem and forecasting the #AI and #nuclear landscape to nuclear #crisiscommunications and #digital cognition and #democracy. Check out IST's year in review: https://securityandtechnology.org/blog/ists-2022-by-the-numbers/

So, what to do?
Make an exit plan, publish it and be a company that value more than the bottom line. Customers will thank you for that and be loyal. You may take a hit and lose money in the short term, but your brand shall shine brightly and we will remember.

You can deposit my consulting fee into my PayPal account.
#exitrussia #crisismanagement #crisiscommunications #exitplan #russiaisateroriststate #Russia #Brand 16/16

So, what to do?
Make an exit plan, publish it and be a company that value more than the bottom line. Customers will thank you for that and be loyal. You may take a hit and lose money in the short term, but your brand shall shine brightly and we will remember.

You can deposit my consulting fee into my PayPal account.
#exitrussia #crisismanagement #crisiscommunications #exitplan #russiaisateroriststate #Russia #Brand 16/16

So, what to do?
Make an exit plan, publish it and be a company that value more than the bottom line. Customers will thank you for that and be loyal. You may take a hit and lose money in the short term, but your brand shall shine brightly and we will remember.

You can deposit my consulting fee into my PayPal account.
#exitrussia #crisismanagement #crisiscommunications #exitplan #russiaisateroriststate #Russia #Brand 16/16

#Rackspace customers rage as email outage continues and migrations create migraines. The
Hosting company has nothing to say on data loss, restore times, or root cause, warns of a lengthy outage, and advised migration to Microsoft 365 for mail services: https://www.theregister.com/2022/12/05/rackspace_hosted_exchange_security_update | #infosec #crisismanagement #cybercrisis #crisiscommunications

(#introduction continued) ... I'm a #Michigan native, an avid lap #swimmer and have been lucky to have lived car-free in walkable communities for pretty much my entire adult life. On Mastodon, I'm hoping to connect with advocates for sustainable #cities and #transportation; #transit, #geography and #map enthusiasts; plus folks who study #CrisisCommunications, #seismology and #volcanology (the latter two being topics I'm not an expert in but find endlessly fascinating).

Startup leaders need to learn how to build companies ready for crisis - It’s been a tough year for business. From ransomware attacks and power outages to ... - http://feedproxy.google.com/~r/Techcrunch/~3/oBI61HgotXI/ #crisiscommunications #disasterresponse #government #security #accolade #social #h2o.ai

Proctorio sued for using DMCA to take down a student’s critical tweets - A university student is suing exam proctoring software maker Proctorio to “quash a... - http://feedproxy.google.com/~r/Techcrunch/~3/Ms3MDed36Dc/ #digitalmillenniumcopyrightact #electronicfrontierfoundation #crisiscommunications #highereducation #copyrightlaw #education #proctorio #security #academia #articles #privacy #arizona #twitter #ceo

FatFace tells customers to keep its data breach ‘strictly private’ - Clothing giant FatFace had a data breach, but doesn’t want you to tell anyone about it.
The company ... - http://feedproxy.google.com/~r/Techcrunch/~3/ZpTtVhBj21k/ #informationtechnology #crisiscommunications #computersecurity #unitedkingdom #datasecurity #spokesperson #cybercrime #databreach #computing #security #email

Smashing Security podcast #219: Cheerleaders, dating apps, and crisis PR https://grahamcluley.com/smashing-security-podcast-219/ #crisiscommunications #SmashingSecurity #Securitythreats #publicrelations #cheerleaders #databreach #Law&order #deepfakes #Dataloss #Malware #Podcast #Privacy #dating #Tinder

Crisis management tips from startup whisperer Margit Wennmachers - When it comes to building a company, lots of things can and do go wrong. Margit Wennmachers — an op... more: http://feedproxy.google.com/~r/Techcrunch/~3/neHEN1jBKDk/ #growthandmonetization #crisiscommunications #techcrunchearlystage #andreessenhorowitz #margitwennmachers #entrepreneurship #growthmarketing #verifiedexperts #extracrunch #startups #events #hiring #talent #tc

How to decode a data breach notice - Over the years I’ve seen hundreds, probably thousands, of data breach notifications warning that a c... more: http://feedproxy.google.com/~r/Techcrunch/~3/NIaubr1vyuc/ #crisiscommunications #computersecurity #securitybreaches #attorneygeneral #cryptography #datasecurity #unitedstates #california #databreach #security #reporter