#conversationdesign — Public Fediverse posts

#Accessibility failures in agentic systems do not always look like exclusion. More often, they look like missing disagreement, silent participants, incomplete organizational memory, or teams mistaking workflow silence for real alignment.

#AgenticAI #ArtificialIntelligence #AIUX #UXforAI #Usability #UX #InclusiveDesign #usability #ConversationDesign #ConversationalUI

https://www.designative.info/2026/05/27/ensure-inclusivity-and-accessibility-a-primer-of-human-agent-interaction-guidelines/?utm_source=mastodon&utm_medium=jetpack_social

Most #AI UX still treats conversation as #interface polish. But to shape dialogue patterns in agentic systems is really to design #coordination, #escalation, #oversight, and organizational #trust. What happens when dialogue becomes operational infrastructure?

#AgenticAI #HumanAgentCenteredDesign #HumanAgentInteractionGuidelines #HumanAgentInteraction #ConversationDesign #ConversationalUI #InteractionDesign #InterfaceDesign #SoftwareInterfaces #Chatbots

https://www.designative.info/2026/05/19/shape-dialogue-patterns-a-primer-of-human-agent-interaction-guidelines/

We spent decades moving beyond #commandline—toward #interfaces that made work visible.

Now we’re rebuilding everything as chat.
Not because it fits the work, but because the tech allows it.

This isn’t a technical shift. It’s a design regression worth debating.

#AI #AgenticAI #UX #UserExperience #ConversationDesign #ConversationalUI #HumanAgentCenteredDesign

https://www.designative.info/2026/03/19/the-conversation-trap-why-defaulting-to-chat-might-be-the-biggest-interaction-design-mistake-of-the-ai-era/

We’ve spent decades perfecting user flows. But what happens when AI collapses the steps and users just express outcomes? Is “flow” still a useful concept in modern UX—or do we need a new mental model entirely? Let’s debate. #AI #AgenticAI #HumanAgentCenteredDesign #InteractionDesign #InterfaceDesign #UX #ConversationDesign #UXforAI

https://www.designative.info/2025/11/20/flows-age-agentic-ai-what-if-our-core-ux-models-no-longer-apply/

ChatGPT’s new branching feature is a good reminder that AI chatbots aren’t people - On Thursday, OpenAI announced that ChatGPT users can now bra... - https://arstechnica.com/ai/2025/09/chatgpts-new-branching-feature-is-a-good-reminder-that-ai-chatbots-arent-people/ #nonlinearinteraction #largelanguagemodels #aidevelopmenttools #conversationdesign #machinelearning #aiinteraction #userinterface #aiassistants #generativeai #chatbots #chatgpt #biz⁢ #openai #ai

Random call in the intertubes: I'm looking for books on how people talk over the phones especially and how it differs from chat conversations.

#speech #linguist #conversation #ConversationDesign

Users like the conversational interfaces in #GenAI products, so #ConversationDesign is becoming more widespread. In her work at Cisco, Sharon Ni blends it with her #ContentDesign practice in her work on #ConversationalAI products and #Chatbots.

https://contentandai.com/sharon-ni/

Is there an email version of a chatbot? I'm pretty sure apartment leasing agents are using it, based on the content and speed of the responses I'm getting.

#chatbot #chatbots #ConversationDesign

The CDI festival is tomorrow and it looks like you can still register! I am a big fan of this company and like their perspective on conversation design. Registration is free! This year the theme is Making AI Speak Human.

https://hopin.com/events/making-ai-speak-human

#cdi #ConversationDesign #ai

We officially kicked off the first reads of the Women in Voice bookclub for 2023. Participants can choose to read one of two articles, Age of Invisible Machines, or When Women Lead. Or you can be an over-achiever and read all four! Please check out WiV if you’re wanting to connect with a supportive group of people celebrating all things #voicefirst, #conversationdesign #AI, #NLP, and #womenintech. https://womeninvoice.org

Our most natural #interactions with computers have the same rhythm & flow as conversations with people.
🙊 https://d3e.co/vp

That’s why #ConversationDesign is great for thinking about #ContentStrategy, #UX, #ServiceDesign, and human-system interaction.

Just registered for my first conference of 2023, the Conversation Design Festival on 1/24/23. Right now tickets are $49 or free for students. I’ve watched some recordings from past years and the talks are typically really informative and engaging. #ConversationDesign #cdi #ConversationalAI #conference

Very much looking forward to presenting our first collaboration webinar at the Conversation Design Institute with @saulalbert (#Loughborough University) and Cathy Pearl (#Google) about #interruption as a resource in #ConversationDesign #CxD #ConversationalAI - details below!

🗓️ 30.11.22 17:00 CET
🔗 https://lnkd.in/e5EPXzjf

#EMCA #Communication #Design

👨‍🔬 @dastillman studied human conversations & found ways we can design things that feel natural to use: https://d3e.co/s7

#ConversationDesign in 9 elements:
🧑‍🤝‍🧑 People
⛳️ Invitation
✊🏼 Power
🔃 Turn-taking
🤝 Interface
🏃‍♀️ Cadence
🧵 Threading
🥅 Goals
💔 Error + Repair