#consumer-protection — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #consumer-protection, aggregated by home.social.
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'Ghost stores' and AI scams scare unsuspecting artist
By Jean Bell and Alice WalkerUnsuspecting shoppers are being warned about an online store claiming to sell handmade glassware from a non-existent Port Fairy artist.
#ConsumerProtection #AIEthics #ContemporaryArt #VisualArt #ScamsandFraud #AI #JeanBell #AliceWalker
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«“This is a technology that both is enabling this kind of ‘how do we extract the absolute most money out of grocery shoppers that is humanly possible’ and ‘how do we squeeze our workers as much as is humanly possible’,” said McFerran.»
#ElectronicShelfLabels #DynamicPricing #SurveillancePricing #ConsumerProtection -
I have a hypothesis that Metro (Canadian grocery store company) is using those IoT sensors that Wal-Mart uses that track the location of phones throughout the store to track foot traffic because I've gone two times recently and stood in front of a product and thought about getting it but didn't then got an ad for it the next day.
I remember seeing on YouTube a user use an app or something to scan for devices connected to WiFi nearby to identify if a store is using these sensors but I can't find it now.
Does anyone know what you can use on your phone to check for them (and what are they usually identified as)?
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Engadget: ‘Reasonable’ consumers know they don’t own digital downloads, Sony says. “As PlayStation players prepare for an all-digital future after January 2028, Sony is making no apologies to anyone confused about what that means for game ownership (or lack of it). In fact, the company has told a Californian court that no ‘reasonable’ consumer would be silly enough to think that purchasing a […]
https://rbfirehose.com/2026/09/06/engadget-reasonable-consumers-know-they-dont-own-digital-downloads-sony-says/ -
DATE: September 6, 2026 at 10:00AM
SOURCE: PSYPOST.ORG** Research quality varies widely from fantastic to small exploratory studies. Please check research methods when conclusions are very important to you. **
-------------------------------------------------TITLE: Free-to-play video games carry heavy financial costs for a vulnerable minority of teens
A recent study has found that financial spending on video games is highly unequal among adolescents, with just 10 percent of paying players accounting for over 60 percent of all in-game purchases. The research indicates that these heavy spenders are more likely to exhibit symptoms of gaming and gambling disorders, regardless of their family’s economic background. The findings, published in Frontiers in Public Health, raise consumer protection concerns about modern video game monetization strategies.
The research, led by Markus Meschik, a professor of social pedagogy at St. Pölten University of Applied Sciences in Austria, aimed to understand the extent of monetary expenditure on in-game purchases among adolescents in Austria.
“In my work as a counselor for families affected by problematic video gaming, I repeatedly encountered young players who were spending large amounts of money in games,” Meschik told PsyPost.
“This was not limited to loot boxes, which have already been studied quite extensively, but also involved in-game purchases in games more generally. Both the actual extent of these expenditures and their associations with pathological behaviors have received relatively little research attention so far, which is why we conducted this study.”
Over the past decade, the video game industry has shifted away from selling games as single, standalone products. Instead, many developers now use a free-to-play model.
These games cost nothing to download but rely on continuous microtransactions to generate revenue. Microtransactions are small, real-money purchases made during gameplay. Players might buy cosmetic items that change a character’s appearance or pay for features that provide a competitive advantage.
Often, these purchases involve loot boxes, which are virtual grab-bags that dispense randomized digital rewards. Because the player does not know what they will get until they pay and open the box, the mechanics closely mirror traditional casino games. This convergence of gaming and gambling has raised concerns, particularly regarding younger players whose impulse control is still developing.
Previous investigations have shown that randomized in-game purchases can carry risks. For instance, a 2018 survey showed that adult gamers who spent more money on loot boxes tended to experience more severe gambling problems. In the broader betting industry, revenue is notoriously dependent on a tiny fraction of heavy spenders.
For example, a 2019 study of traditional gambling markets indicated that a disproportionately large share of revenue comes from problem gamblers. Meschik and his colleagues wanted to know if this same pattern exists in the video game market for adolescents. They also aimed to determine whether heavy spenders in video games come from wealthier families, or if disadvantaged youth are spending large amounts of money they might not be able to afford.
To explore these questions, the research team analyzed survey data from 2,308 students aged 10 to 19 across various school types in Austria. The sample was roughly evenly split between boys and girls. The survey asked students about their video game habits, their in-game spending over the past 12 months, and their family’s economic status.
The researchers also included psychological screening tools to check for signs of gaming disorder and gambling disorder. Gaming disorder involves a loss of control over gaming habits to the point that it disrupts daily life and responsibilities. Gambling disorder is a similar condition related to betting money, and this screening was only given to the 103 students who reported actually gambling with real money in the past year.
Out of the total sample, 818 participants, or about 35 percent, reported spending money on in-game purchases during the past year. Among these paying players, the average annual expenditure was about 170 euros. Boys spent considerably more than girls, averaging 181 euros compared to 102 euros.
Spending did not simply increase as children got older. Instead, it peaked among 15- to 16-year-olds, who averaged over 200 euros in yearly in-game purchases. When the researchers looked at how this spending was distributed across the group, they found extreme inequality.
Most adolescents spent very little, but a small minority spent massive amounts. The top 10 percent of spenders, often referred to in the gaming and gambling industries as whales, accounted for 61.4 percent of all the money spent by the entire group. These 85 heavy spenders spent between 400 and 12,000 euros in a single year, averaging just over 1,000 euros each.
“The strong concentration of spending was particularly striking,” Meschik said. “Consumer spending is often described using the Pareto principle, according to which roughly 20% of consumers account for 80% of revenue of a product.”
“In our sample, however, the distribution was even more concentrated,” he explained. “A similarly pronounced concentration of spending can also be observed in gambling, which makes this pattern particularly noteworthy.”
Heavy spenders were mostly boys, and they were more likely to show signs of psychological distress. Among the heavy spenders, 14.1 percent met the criteria for gaming disorder, compared to just 4.2 percent of the casual spenders. Within the smaller subgroup of students who also gambled with real money, the heavy in-game spenders were substantially more likely to meet the criteria for a probable gambling disorder.
Interestingly, a family’s financial situation had no bearing on whether a teenager became a heavy spender. Adolescents from lower-income backgrounds spent roughly the same absolute amounts of money on games as their wealthier peers. This indicates that high spending is not restricted to teenagers with a lot of disposable family income.
Instead, young people with fewer financial resources might be dedicating a much larger share of their available money to virtual items, making the financial burden heavier for them. These results are in line with research covered by PsyPost in 2019, which found that excessive engagement with loot boxes was associated with higher levels of problematic gambling behaviors. The new study demonstrates comparable patterns, though it examined overall in-game microtransaction spending among adolescents, whereas the earlier study focused specifically on loot box use in adults, with both linking heavy game-related spending to problem gambling.
“One important takeaway is that free-to-play games are not necessarily free in practice,” Meschik told PsyPost. “Players, even young ones, can spend substantial amounts of money on these games, and higher spending can be associated with pathological behaviors, irrespective of socioeconomic status.”
“Our findings also suggest that existing regulations may not be sufficient and that additional measures to protect vulnerable players should be considered,” he added.
“Spending money in video games is not problematic per se,” Meschik noted. “The majority of players appear to use these monetization models without experiencing problems, as the industry also regularly emphasizes.”
“This does not excuse the absence of regulation, however. Regulatory efforts should aim at protecting the smaller group of players who spend disproportionately large amounts of money and who may also experience pathological gaming or gambling-related behaviors, for example by introducing greater friction into purchasing processes and additional safeguards for high levels of spending.”
As with all research, there are a few things to keep in mind. The study relied on self-reported data, which means participants had to remember and estimate how much money they spent over an entire year. People often struggle to accurately recall their expenses, especially when making many small digital purchases over a long period.
Heavy spenders might have underestimated their total costs, which could affect the exact financial figures reported. Additionally, the gambling disorder screening was only given to a small subset of 103 students who reported betting real money in the past year. Because of this small sample size, the estimates regarding gambling disorder should be viewed as preliminary.
The research also captured a single snapshot in time. This makes it impossible to know whether spending money in video games causes problematic behaviors to develop, or if adolescents who already have these tendencies are just more drawn to heavy in-game spending. Future research could benefit from using actual transaction data from video game companies to track spending patterns more objectively.
Exploring how specific consumer protection measures, such as mandatory spending limits or better transparency regarding the odds of winning digital items, might help mitigate these risks would also provide practical guidance for policymakers.
“One important next step is to understand the mechanisms or dark patterns behind these numbers,” Meschik said. “Quantitative data can show us that heavy spending and problematic behavior are associated, but they tell us much less about why people continue spending, how they experience these systems, and which game-design mechanisms are particularly influential.”
“We are therefore also interested in qualitative research with high-spending players, including adults, and in examining similarities and differences between monetization mechanisms in digital games and gambling,” he explained. “In the longer term, I hope this work can contribute to evidence-based consumer protection and to a discussion about how game monetization can be designed without disproportionately relying on vulnerable players.”
The study, “Heavy spenders in digital games: expenditure disparities and associations between microtransactions, gaming disorder and gambling disorder among adolescents,” was authored by Markus Meschik, Elena Hammer, Doris Malischnig, Natalia Wächter, and Mark D. Griffiths.
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Private, vetted email list for mental health professionals: https://www.clinicians-exchange.org
Unofficial Psychology Today Xitter to toot feed at Psych Today Unofficial Bot @PTUnofficialBot
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#psychology #counseling #socialwork #psychotherapy @psychotherapist @psychotherapists @psychology @socialpsych @socialwork @psychiatry #mentalhealth #psychiatry #healthcare #depression #psychotherapist #HeavySpendersInGames #InGamePurchases #LootBoxes #GamingDisorder #GamblingDisorder #FreeToPlayCosts #AdolescentGaming #Microtransactions #ConsumerProtection #ParetoPrinciple
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The Great Tariff Loophole: How a Policy Meant to Help Working Americans Ended Up in Corporate Hands
How Trump's Illegal Trade Duties Transformed Into a Multibillion-Dollar Corporate Windfall by Winston Wendell When President Donald Trump returned to office in January 2025, he promised a new set of tariffs would fix the damage caused by his own 2017 tax cuts. He said regular folks wouldn’t notice the extra charges on imported goods, American manufacturers would see a boom, and those millions in profits that used to flow to the national elite would finally go away. That’s not what […] -
Cox Media Group Was Selling a Lie, and the FTC’s Price Tag Was $930,000
The FTC’s orders do more than collect a modest check. They impose 20 year prohibitions on future misrepresentations about data collection, surveillance, and AI capabilities for all three companies. -
#ConsumerProtection & #ConsumerAdvocacy accounts to follow:
🌐 INTERNATIONAL
@iFixit - How to repair things yourself🇩🇪 GERMANY (in German)
@BVL_Bund - Federal Office of Consumer Protection & Food Safety
@umwelthessen - Hesse Ministry of Environment, Agriculture & Consumer Protection🇬🇧 UNITED KINGDOM
@WhichUK - UK-based non-profit consumer org🇺🇸 USA
@ConsumerReports - US-based non-profit consumer org
@ErinBrockovich - News site founded by US environmentalist & consumer advocate -
Realtor raided after allegations agent sold client's home to himself
By Rebecca TriggerAuthorities have raided the offices of Ideal Realty amid a probe into allegations the Perth property firm's licensees used a shell company to buy their own client's home without telling him.
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FCC Unveils Plan to Rate Telecoms on Robocall Protections
The FCC is taking a bold step to combat robocalls by introducing a public scorecard that will rate telecoms on their robocall protection efforts, giving consumers the power to make informed decisions about their service providers. This innovative tool will encourage providers to stay on top of their game and keep unwanted calls…
#TelecomRegulation #RobocallProtections #Fcc #ConsumerProtection #EmergingThreats
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A Prop 65 Crash Course: What You Need to Know (2026)
https://fed.brid.gy/r/https://www.wired.com/story/why-does-everything-have-a-prop-65-warning/
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Fake goods, real danger: the €83 billion business behind Europe’s illicit trade.
A hidden network of organised crime is flooding European markets with counterfeit goods worth billions, and investigators warn that consumers are unknowingly funding it.
#Counterfeit #OrganisedCrime #ConsumerProtection #Customs #Europe #Counterfeiting
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FTC and 22 state attorneys general allege Amazon concealed unfair charges in its digital advertising auction pricing
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Florida Trib: New state law to protect consumers from data center costs faces its first test. “The case before Florida’s Public Service Commission is weighing whether Duke Energy plans to do enough to shield customers from the costs of data centers – probing how state regulators will enforce a law intended to ensure that the energy-intensive facilities and not regular ratepayers are the […]
https://rbfirehose.com/2026/08/29/florida-trib-new-state-law-to-protect-consumers-from-data-center-costs-faces-its-first-test/ -
The New York Times - Breaking News, US News, World News and Videos [Unofficial] @[email protected] ·How Meta’s $17.1 Billion Social Media Settlement Came Together
https://web.brid.gy/r/https://www.nytimes.com/2026/08/29/technology/meta-states-settlement.html
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The New York Times - Breaking News, US News, World News and Videos [Unofficial] @[email protected] ·
Social Media and the Myth of the Big Tobacco Moment
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There's a lot going on in the comments to Colorado's proposed regulations relating to the Automated Descison-Making Technology Act and Chatbot Safety Act.
#AI #consumerprotection #lawfedi
https://comments.coag.gov/s/colorado-automated-decision-making
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Reuters: US FTC probes YouTube over social media policies, Bloomberg News reports. “The U.S. Federal Trade Commission has been investigating whether YouTube violated consumer protection laws by suspending users’ accounts and is in the final stages of preparing a potential lawsuit, Bloomberg News reported on Thursday, citing people familiar with the matter.”
https://rbfirehose.com/2026/08/28/reuters-us-ftc-probes-youtube-over-social-media-policies-bloomberg-news-reports/ -
In a dramatic capitulation, the owner of #Facebook & #Instagram agreed to the financial penalties for violating federal #child #privacy & states’ #ConsumerProtection laws, the #states announced. #Meta also agreed to limit how long #teenagers can spend on its platforms & to bans on features that stoke #MentalHealth issues,striking at the heart of the company’s business of #engagement for advertising.
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Potential insolvent trading probe after modular builder's closure
By Nadia Mitsopoulos and Sue PeacockThe WA Consumer Protection Commissioner is calling on clients of a modular home building company which abruptly closed last week to lodge formal complaints so it can investigate further.
#ConsumerProtection #HousingConstructionIndustry #NadiaMitsopoulos #SuePeacock
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One of WA's top realtors disqualified from awards over sales inaccuracies
By Rebecca TriggerA top-ranked WA real estate agent has been disqualified from this year's industry awards after discrepancies emerged in his reported sales data.
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Regional residents furious deliveries they paid for aren't coming
By Ashleigh BarracloughMichael Walls has been told the packages he paid to have delivered to his door have been taken to the freight company's depot — a four-hour round trip from his home.
#PostalandDeliveryServices #RegionalCommunities #ConsumerProtection #AshleighBarraclough
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Interesting. Alabama is attempting to protect it's consumers, but only from OpenAI. Meta and Anthropic also had similar incidents.
Is this the test of legal waters?
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When Jack put his home up for sale, he didn't think his agent would be the buyer
By Rebecca TriggerA Perth real estate agency has been issued a warning for allegedly breaching conflict of interest laws after its agents bought a home that they were hired to sell.
#RealEstateIndustry #PropertyPrices #ConsumerProtection #RebeccaTrigger
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Dog, rabbit and fox fur found in toys and key rings sold in markets and online
By Adele Ferguson and Chris GillettLaboratory testing of seven fluffy toys and key rings sold online and at markets in NSW has found every product contained real animal fur despite some being marketed as fake fur, raising concerns about what consumers are buying.
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Dog, rabbit and fox fur found in toys and keyrings sold in markets and online
By Adele Ferguson and Chris GillettLaboratory testing of seven fluffy toys and keyrings sold online and at markets in NSW has found every product contained real animal fur despite some being marketed as fake fur, raising concerns about what consumers are buying.
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Ars Technica: FCC abolishes gigabit speed goal, suggesting it is unfair to slower technologies. “The Federal Communications Commission last week eliminated the gigabit speed goal established during the Biden administration and declared that current levels of broadband deployment in the US are acceptable.”
https://rbfirehose.com/2026/08/21/ars-technica-fcc-abolishes-gigabit-speed-goal-suggesting-it-is-unfair-to-slower-technologies/ -
💊 That prescription bargain in your feed? Pause before you click “buy.”
A slick website can sell a very bad idea. Know the red flags, check the pharmacy, and know what to do if the pills or packaging don't look right.
Your medicine cabinet deserves better than a mystery box. 🧪📱
💊 https://shorturl.at/Kixxd
#ConsumerAlert #MedicationSafety #OnlinePharmacy #ScamAlert #ConsumerProtection #Health #Medical #Counterfeit #Fentanyl -
Money trail from fake ABC articles leads to international fraud network
By Julian FellAn Australian e-learning website was used as a front for scammers selling fraudulent investments, an ABC investigation reveals.
https://www.abc.net.au/news/2026-08-20/fake-abc-scam-money-trail-leads-to-global-network/106895388
#ScamsandFraud #CorporateCrimes #ConsumerProtection #JulianFell
