#churn — Public Fediverse posts

A lot of our customers are founders themselves. So we don’t just share WHAT we build at TelemetryDeck; we share HOW we are building the company behind it.

Our Summer Update is about #churn, #pricing, #AI visibility, #roadmap decisions, and everything else currently on our minds.

Building a SaaS? This one’s for you 👇
https://telemetrydeck.com/blog/summer-2026?source=fediverse

Vous perdez des clients ? Le vrai sujet n’est pas toujours combien… mais lesquels.
Perdre 5 petits clients occasionnels n’a rien à voir avec perdre 2 clients premium fidèles depuis 3 ans.
C’est tout l’enjeu du churn qualitatif.
A lire ICI ou lien en bio :
https://delphineneimon.com/churn-qualitatif/
#business #solopreneur #marketingdigital #retention #customerexperience #entrepreneuriat #churn

Jason M. Lemkin of SaaStr Ai discusses the unique #churn challenges for #genai companies : Prompts are too portable! (for the vendors)

- The technology is changing fast
- Prompts are portable : switching costs in AI agents are lower than in standard SaaS
- AI isn't a "moat" : it's "table stakes"
- AI buyers refuse to commit to multi-year contracts

https://www.saastr.com/the-wave-of-ai-agent-churn-to-come-prompts-are-portable/

AI apps are crushing it on early revenue—but leaking users just as fast. Can developers turn hype into habit? https://jpmellojr.blogspot.com/2026/03/ai-apps-bring-in-cash-but-struggle-to.html #AI #AIApps #UserRetention #Churn #RevenueCat #SubscriptionApps

"#AI sells, but it doesn't stick" according to RevenueCat - AI apps have 30% higher #churn rate, and a 20% higher rate of refund requests.

Lots of great churn facts in the 2026 State of Subscription Apps report, you know how I love a good churn benchmark report! (Since I invented this category of reporting back when I was at Zuora 🤓 )

https://www.revenuecat.com/state-of-subscription-apps/

Antenna released their 2025 State of Subscriptions report. #Churn focused highlights:

- #SVOD #churnrate was fairly stable in 2025, but with a big spike on Disney/Hulu due to Jimmy Kimmel's brief "indefinite" suspension 😆

- Average SVOD churn 4.6% monthly

- 40% of churned subscribers returned within 12 months = Winback for the Win!

Policy churn, selective memory, and the mess on repeat

https://hamishcampbell.com/policy-churn-selective-memory-and-the-mess-on-repeat/

L'impact dévastateur d'un churn élevé peut couler votre boîte. 📉

Découvrez comment stopper cette fuite client avec Podcast AI par Nikario. 🤖

Grâce à l'IA, comprenez plus vite l'essentiel des livres et concepts business. Idéal pour entrepreneurs et créateurs qui veulent optimiser leurs décisions et performer.

Agissez ici :
https://podcastaibynikario.substack.com/?utm_source=mastodon

#Marketing #Churn #Business #IA #Success

Happy New Year! If you're still online reading this, you can still save 50% at Manning Publications Co. EOY sale. 2026 will be an important year to Fight #Churn With #DataScience and #MachineLearning. https://www.manning.com/books/fighting-churn-with-data?a_aid=fight-churn&a_bid=61baa361

Nov 19, 2025: Krishna with a [the] big [great] churning stick. 🦪

ಮಹಾಮಂಥಾನ ಕೃಷ್ಣ
mahaamanthaana krishna

#Udupi #Krishna #Hindu #India #Kannada #Sanskrit #black #standing #vishwavasu #dakshina #sharat #kartika #kp #chaturdashi #Wednesday #m11 #y2025 #closeup #crown #pearl #instrument #churn #stick #silver

Prioritize constructive communication with your customers. A big percentage of people who stop working with you do so because they don't hear from you and don't think you care. #churn #business

Voordeur en achterdeur: het aloude verhaal van werving vs behoud

Aanbieders van mobiele telefonie en internet kijken liever naar de voordeur dan naar de ach

https://www.bureauterdege.nl/voordeur-en-achterdeur-het-aloude-verhaal-van-werving-vs-behoud/

#Algemeen #churn #klanttevredenheid

More news from the intersection of AI and churn, my two favorite subjects: Vibe coding usage plunged after summer high.

- Lovable down 40% since its peak
- Vercel's v0 visits plunge 64%
- Bolt.new slipped 27% since June

https://www.businessinsider.com/ai-vibe-coding-tools-traffic-plunge-summer-arr-hype-2025-9

#AI #genai #churn #aihype

Are #AI and #churn your two favorite subjects? Then you are my BFF! But seriously, these two subjects combine in one great article...

AI companies have set unbelievable records for rapid growth in ARR, but these companies have equally astonishing churn rates.

#AIHype

https://sifted.eu/articles/ai-bubble-arr-churn

It's time for everyone's favorite annual American tradition, the Manning Publications Co. 4th of July Sale! 🎆 Now through Sunday - Great time to fight #churn with #datascience and #machine learning. https://www.manning.com/books/fighting-churn-with-data?a_aid=fight-churn&a_bid=61baa361

📰🎉 No more #Pixel pedestal for Google's AOSP! Now we can all pretend we care while #Google spins its wheel of #randomness. 😜🔄 Watch in awe as awkwardly named devices continue to #churn out, because who needs #simplicity anyway? 🤦‍♂️🔍
https://9to5google.com/2025/06/12/android-open-source-project-pixel-change/ #AOSP #device #HackerNews #ngated

#Churn is in Nature Magazine Scientific reports! Its an interesting study looking at SMOTE and a variety of different classifiers.

TBH I'm taking the conclusions with a grain of salt because (1) They only looked at a single Kaggle dataset; (2) The dataset was not really very imbalanced, with a 20% churn rate; (3) they don't address the calibration consequences of using an oversampling technique like SMOTE.

Still nice that someone published about churn in a journal.

https://www.nature.com/articles/s41598-025-01031-0

Big news in the small world of Fighting #Churn With #DataScience The #opensource #python code package for my book has been updated to support Python up to version 3.12!

https://pypi.org/project/fightchurn/

Shoutout to Shaolang Ai for doing most of the work on this! I only helped with testing. I appreciate you Shaolang Ai!

Check out this new compilation of #churn rates from Exploding Topics

Compiled from a number of different sources, it includes #socialmedia apps, transportation, #finance, #retail and international comparisons.

https://explodingtopics.com/blog/customer-retention-rates

My Favorite #Subscription report is back! The Zuora Subscription Economy index reports "#Churn leveled off (in 2024) and declined slightly across industries in the SEI after spiking in 2023 due mainly to rising interest rates"

Its my favorite because I created it back in 2016. Wow, time flies! #churnrate #analytics #subscriptioneconomy

Recurly published their 2025 State of #Subscriptions (I missed this back in Feb) - features industry #churnrates and a data on re-signups after churn: "Return acquisition percentage" for % of new signups that were previously subscribed. They also say: "Artificial intelligence (AI) has become indispensable. AI enables businesses to analyze subscriber behaviors, predict churn risks, and automate recovery efforts." I always said, Fight #Churn With Data!
https://go.recurly.com/2025-state-of-subscriptions.html

Apple TV + feels the #Churn reported by Yahoo Finance: #churnrate 's from the Antenna report which I shared previously : Apple TV has 7% monthly churn, compared to Netflix's 2%

https://finance.yahoo.com/news/apple-is-reportedly-losing-1-billion-a-year-on-its-streaming-service-as-churn-levels-increase-172901811.html.

#Churn comes to #podcasts!

"#Podcast #subscription businesses are maturing... they face a challenge that publishers have grappled with for years: churn." - Sara Guaglione

Fortunately for them, fighting churn for Podcasters is the same as for everybody else, and the techniques are already well known.

Unfortunately there are no representative #churnrates in this article - that would have been really interesting.

https://digiday.com/media/how-podcasters-are-tackling-the-challenge-of-subscriber-churn/

Anntena Web TV has released a new "State of #Subscription Report". #Churn highlights: Churn has "settled" down after climbing since 2022 - 2024 Weighted average #SVOD monthly churn is 5%. BUT churn is less than 3% when including re-subscribers! Churn & Return lives!

#App #Churn is so HIGH! 80% churn on day 1, 98% churn by day 30 🤯 #SaaS and #Streaming are lucky. As David Curry from Business of Apps observes, "the majority of apps being free to download... users have invested very little into the app." https://www.businessofapps.com/data/app-retention-rates/

#AI meets #Churn - who will win? Personally, I would never bet against churn.

https://www.theinformation.com/articles/why-net-retention-rates-are-all-the-rage-for-ai-investors.

I don't subscribe - can anyone share the article? DM me.

Theres a great new #churn report by Subbly® covering a variety of #subscription products (mostly physical product subscriptions.) One of the key insights: churn did not depend significantly on price! Overall 2024 churn rate of 7.4% monthly for their client companies, ~60% per year. https://www.subbly.co/blog/subscription-churn-data-report/