Claimants primarily blamed by DWP, despite how the DWP could have done more. The official found that "longstanding and 'unacceptable' systemic DWP leadership problems and poor benefit design were at the root of the failure, which it said could not be blamed on carers." So, not the legislation or regulations, but instead discretionary choices made by civil servants.
#dwp #carersallowancescandal #carersallowance #designdiscretion #welfarebenefits #uk
