#chatsupport — Public Fediverse posts
Live and recent posts from across the Fediverse tagged #chatsupport, aggregated by home.social.
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Công cụ mới giúp chuẩn hóa dữ liệu trò chuyện hỗ trợ khách hàng để tinh chỉnh mô hình ngôn ngữ. Giúp giảm thời gian chuẩn hóa từ 4 giờ xuống 10 phút! #LLM #ChatData #Normalize #TinhChinh #MôHìnhNgônNgữ #DữLiệuTròChuyện #HỗTrợKháchHàng #AI #TríTuệNhânTạo #English #LLMfineTuning #ChatSupport #DataNormalization
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Someone who worked on Phone Support Centers told me that nobody cares about AI taking their place, except the workers themselves.
«At the end of the day, the caller doesn't care who is or what is on the other side of the line. They want their problem resolved as soon as possible.»
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CW: In this week's work news...
It's amazing how helpless and incompetent #PandaDoc #ChatSupport is. They leave me hanging. Solutions and answers pending* forever. 🙄
At least some, if not all, of PadaDoc CS are in the Philippines.
But that's not on the CS. PandaDoc needs to do better.
I guess I got spoiled by the very well-trained people at #HubSpot. Those guys and gals have superpowers* to really dig in and find the root cause of the issue. So you'll know what to fix or if there's no fix.